Weekly newsletter #95
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
Next week I should have some new resources to share with you, including a first draft of a template for improving existing documentation systems and hopefully some book content!
Onto the curated resources!
Thanks to this week’s sponsor:
If you have a human-centric resource you think could help the readers of this newsletter, consider sponsoring it!
Last week’s most popular link:
Melissa Moody shares 4 tips that add to the conversational structure of a successful 1:1 meeting
What I've been reading, watching, and listening to:
LinkedIn
Darrell Alfonso writes how marketing operations is (not) easy
Jonathan Moss writes how mechanisms can make things work smoothly without driving us crazy
Leslie Greenwood writes about building a community that is not reliant on one platform/software
Veronica Steele is looking for employee onboarding examples 🚢
Stephanie Middaugh shares the Enablement Maturity Model
Peter Caputa writes about what he wishes he’d done sooner as CEO of a ~100-person, profitable SaaS company
Katherine Fisher writes about how to elevate RevOps teams
Jared Robin writes about founding the first Audience-Led Growth platform for fast-growing SaaS founders, sending one free playbook every week
Josh Hill writes how Five Whys is the next Six Sigma superpower for operations professionals
Daphne Costa Lopes shares 6 lateral career paths you should explore if you feel stuck as a customer success manager
Evan Hamilton writes how communicating a plan clearly is almost as important as having a good plan
Molly Graham shares 5 things she wishes she’d known before starting a journey with rapid-scale companies
George Samaras shares takeaways from MOps-Apalooza
Vladlena Mitskaniouk writes how "Demand Generation" has become code for "VP of Marketing who must own pipeline" - but with unrealistic tactical expectations, and how to get a strategic seat at the leadership table
Lorena Morales writes about how the future belongs to leaders who navigate cultural complexity not despite our "imperfections" but because of them
Nick Lawrence writes about an Accomplishment-Based Onboarding Program 🚢
Adriane Schwager writes about how to hire part-time/fractional team members successfully
Vicky Kennedy writes about competency frameworks
Pete Lorenco writes about focusing on two things in the first 90 days on a job: Quick wins and building a foundation 🚢
María Alejandra Betancourt Correa writes about how we handle process vs. practice often defines our success—especially when they don’t align.
Sarah Jenkinson shares takeaways from MOps-Apalooza
Kristen Kelly writes about how value-based pricing is not the ideal model for all types of engagements
Kevin White shares several guides about go-to-market signals you may receive from prospects, customers, and more 📝
Articles, Reports, Guides, Newsletters
Ethan Evans and Jason Yoong write about 3 Elements of Executive Leadership: Be a trusted decision maker; Scale yourself to lead large organizations; Inventing and handling change
Melissa Kwan writes about the 10 biggest mistakes made in bootstrapping to $1M annual recurring revenue
Eddie Reynolds shares The Modern Inbound Framework
CFO Secrets shares part 3 in the Peloton case study
Christopher Penn writes about learning from events & conferences
Ann Handley shares takeaways from B2B Forum
Lavinia Mehedințu shares takeaways from Amy Edmondson’s new book, Right Kind of Wrong
Addy Osmani writes about User-centric engineering: Engineering with user empathy is the foundation of great products
OnlyCFO writes about Board Meetings That Don't Suck and shares a guide to selling your company
Layla Pomper writes and shares a video about 3 tips to fix outdated standard operating procedures 📝
Jill Felska shares a step-by-step guide to hosting an End-of-Year People Team Retrospective Workshop 📝
John Cutler writes about ‘reducing complexity’
Milly Tamati writes how most companies don't fail because they lack expertise. They fail because they can't connect it effectively.
Scott Brinker writes about how the state of marketing operations professionals is OK, but it’s going to get much, much better
Sirvan Jackson shares a guide to passing the project management professional exam (PMP)
Colette Molteni writes about How to do territory design in less than 2 weeks without the fighting
Alyssa Wolff interviews the Rebels of RevOps: Alicia Brocal Moreno
Jacob Warwick writes how most 'AI-powered' executives are missing the point
Darrell Alfonso writes about how big your marketing ops team should be
Al Dea writes How Leaders Can Build Connection on Distributed Teams
Podcasts, Webinars, Videos
Katie Burke and Rasika Rajagopalan discuss Supporting Entry Level Talent in Today's World on the Scaling People podcast – 43 minutes 🚢
Sean Lane and Dustin Tysick discuss the do’s and don’ts of RevOps of the B2B Revenue Leaders podcast – 21 minutes
Nisha Shukla MacMilan and David Nelson discuss Talking strategy: retention & revenue on The Revenue Optimists podcast – 12 minutes
Dave Kline and Marsden Kline discuss How To Handle An Underperforming Employee in a Maven lightning lesson – 60 minutes 🚢
The new book from Lorena Morales, The Left Hand of Silicon Valley, is discussed on The Deep Dive podcast – 14 minutes
Diana Zalaquett and Ranya Barakat discuss Diana’s early days working on landmine ban treaties at the UN to becoming a force in tech enablement on The Disruptive Leader podcast – 56 minutes
Featured Events or Classes:
November 19 and 21: 2025 State of People Strategy Report from Lattice
November 20: The Future of Marketing Operations: Key Trends, Challenges, and How to Win from Uptempo
November 20: Finance for Ops Leaders: Creating & Managing Reporting + Insights from Operations Nation
November 20: B2B Paid Spend: A 2025 Roadmap for Marketers from Exit Five
November 20: The 4-Step Framework to Improving Profitability from Parakeeto
November 21: How To Manage Up Like A Boss (Even If You're a New Manager) from Dave Kline and Marsden Kline
Featured Book:
Featured Remote Jobs:
Chief of Staff, Enterprise and Field Marketing at ServiceNow
Associate Manager of Strategy & Operations, Math Team at Amplify
A Few Ways I Can Help You
On-demand courses:
How and Why to Document Your Business Processes — full course
There is now a MarketingOps. com version! It includes the workbook and some marketing-ops-specific resources
Live courses:
How to Document Your Business Processes — the next cohort starts Jan. 8.
25% off this week using the code FAST25! Maven’s running a sale. This could be a good idea if you have 2024 education budget to use but no time to take classes before the holidays.😎
Participate in the research for the next course about employee onboarding
Emoji Key:
📝 Documentation
🚢 Employee onboarding
Great stuff, @jen. Can't wait to see the template.