Weekly newsletter #91
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
This week, I finished a blog about Mike Simmons interviewing me for the Find My Catalyst podcast. I was also honored to be featured as a Rebel of RevOps by Sweep!
While I work on one more podcast blog, a book chapter, and my MOps-Apalooza presentation this week, I’m also looking for a sponsor for this newsletter for November and/or December — see details here.
Onto the curated resources!
Thanks to this week’s sponsor:
Frustrated with annual plans that go unused? Want to shift from "cost center" to revenue driver? Join Inverta and Uptempo’s three-part workshop to turn your planning into a competitive advantage. Can’t make it? Register and get the recording.
Last week’s most popular link:
Daphne Costa Lopes writes how Customer Success is going to change – instead of scaling problem-solving, we need to scale value creation
What I've been reading, watching, and listening to:
LinkedIn
Andrea Brewster writes why investors pay attention to your early first 10 hires: because they set the tone for the next 100
Carson Pierce writes about how to improve your team’s time-tracking habits
John Cutler writes how lots of company problems could be fixed by getting people a room with A+ facilitation and senior executive air-cover and support
Sara McNamara compares marketing operations in 2015 and 2025
Jill Felska writes about the success of the Training for the Modern Manager program, continued in the newsletter
Geoffrey Colon writes about the war on brand
Justine Poffel writes about the new “click-to-cancel” rule, setting a new standard for subscription-based businesses
Jen Spencer writes about the 60-30-10 Rule related to team success
Mike Rizzo writes about the partnership between Marketing Ops and Customer Success Ops
Oscar Ganuza asks: Why do we act like training is just for new hires?
Andrew Boyagi writes about running a meaningless project
Abi Williams writes how The biggest career lie most have been told is "Keep working hard and it will pay off"
Dharmesh Shah writes about how just because a machine *can* do it, doesn't mean that we'll want it to
Andrea Lechner-Becker writes how business is not a simple math equation and you cannot build scaffolding that ALWAYS delivers the exact same results
Marcel Petitpas writes about the difference between a Billable Hour and a Delivery Hour and getting caught up in a fantasy about building an operations system that connects everything in the agency together.
Darrell Alfonso writes about how to elevate your strategic game at work
Daphne Costa Lopes writes how problems with alignment between customer success and sales are not because of your people, it's your lack of strategy
Articles, Reports, Guides, Newsletters
First Round Review writes about how Annual Planning Sucks — A CPO, CRO, CFO, and COO Share Advice on How to Make it Better
Chris Martinez writes about Reversing the Revenue Decline: Three Crucial Steps for Marketing Agencies 📝
Aakash Gupta and George Harter share takeaways from their podcast about The Ultimate Guide to Knowing Your Users
Jeff Ignacio writes about the Top Metrics for CROs at sub-$10M annual recurring revenue companies
Taher Batterywala writes about 5 Ways an Internal Knowledge Base Helps in Employee Training 📝🚢
Ruth Gotian writes why you should Stop Ignoring Your High Performers in Harvard Business Review (3 free articles a month)
Amanda Natividad writes about a program-oriented team structure
Ben Stroup writes about The Role of Stories, Epics, and Themes in Stakeholder Communication
Jakub ‘Kuba’ Grajcar writes about How to turn conversations into content—step-by-step
Al Dea writes about The New Leadership Playbook: Takeaways From The 2024 Charter Workplace Summit
Podcasts & Webinars
Kevin Dunn and Ranya Barakat discuss Kevin’s education revolution from HubSpot to Airtable on The Disruptive Leader podcast — 34 minutes
Dan Tyre and Ranya Barakat discuss The Inbound Revolution 2.0 purpose-driven profits on The Disruptive Leader podcast — 26 minutes
Aashni Shah and Erin Rice discuss creating impactful employee onboarding experiences on The Employee Onboarding podcast — 28 minutes 🚢
Dr. Cindy Young and Tyler Sellhorn discuss human-centered knowledge management on the Speak Easy podcast — 21 minutes 📝
Claire Podulka and Tyler Sellhorn discuss effective communication on the Speak Easy podcast — 21 minutes 📝
Melissa Reeve discusses driving successful change in marketing with the middle-out strategy for the MarTech conference — 21 minutes
Sean Lane, Laura Adint, Saima Rashid, and Adam Kaiser discuss The Revenue Operations Manual on The Revenue Makers podcast — 33 minutes
Featured Events or Classes:
On-demand: People Analytics course from Acumen Academy
October 22: 5 biggest mistakes companies make in driving GTM performance from RevOps Co-op
June 11-12: RevOpsAF conference ($) in Berlin
Featured Book:
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
How and Why to Document Your Business Processes — full course
There is now a MarketingOps. com version! It includes the workbook and some marketing-ops-specific resources
Live courses:
How to write a clear process anyone can follow - One-session workshop - Nov. 12, 8-11AM Pacific
Create a system to keep documentation in use and updated - One-session workshop - Nov. 19, 8-10:30AM Pacific
I’ll be making a new live course on employee onboarding — participate in the research that will shape the course
Emoji Key:
📝 Documentation
🚢 Employee onboarding
Thanks so much for the feature, Jen! 🙌 Glad I can still make the list even after I've gone solo 😊
Thanks for including me in your list!