Weekly newsletter #57
The best of what I've read this week, about operations, training and education, communication, and more
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The latest resource I published is part two of my series about overcoming objections to process documentation. I hope it is helpful!
Last note for today — I’m looking for a sponsor for this newsletter for March, find details here.
Onto the resources!
Thanks to this week’s sponsor:
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Last week’s most popular link:
Yamini Rangan writes about what remarkable people do differently
What I've been reading, watching, and listening to:
LinkedIn
Crissy Saunders suggests stages and definitions to get a revenue team to adopt a buyer funnel
Jeff Ignacio writes about the benefits of operations coaching
Amy Mencarelli writes about the benefits of HR shadowing team members to better understand each role
Adam Sharrow shares 10 leadership lessons
Rae Ringel writes about the benefits of holding office hours after training sessions
Jeff Cullimore shares 4 aspects of your tech stack that are more important than its specific tools
Maya Grossman writes about the time management mindset shift between individual contributors and becoming executives
Adam Pasch writes about why you may not be getting referrals
Mike Grinberg writes about the mindset and framework issue that marketing and business development teams at consulting firms need to resolve, and many agencies don’t track growth metrics
Wes Kao writes about how much stress is caused by poor communication at work, especially for marketers
Andy Mowat shares 6 principles for great Account / Contact data
Adam Stahl writes about translating the qualitative to quantitative while creating repeatable systems for automating that effort
Maven shares takeaways from Andrew Chen’s talk about making big career decisions
Ãndrea Peck writes about the enhanced credibility benefits of strategic partnerships, and the innovation benefits
Shauna Nuckles writes about the importance of the Director of Client Services role at agencies
Pedro Miquelasso writes about the importance of user stories in project management
Rebecca Nash writes about 3 ways to make sure the subject matter expert for your content has an excellent interview experience
Charlie Saunders writes about the #1 sign you need to automate something
Megan Bowen shares 10 lessons learned on the way to the C Suite
Toni Hohlbein writes about why many RevOps people and teams aren’t strategic yet
Alison Sollars writes about the lack of manager training as a big reason for the in-office work push
Jen Igartua writes about considering the shape of your RevOps team
Evan Kubitschek writes about how requests into your operations teams need to be tied to company goals and your team goals
Christina Garnett shares a community-building workbook
Sarah Guidas shares strategies for interdepartmental communication
Twitter
Hà Phan writes about how design leaders can set their teams up for success when presenting
Pam Rubin shares 10 reasons projects fail
Dave Kline writes about how to solve problems caused by unclear expectations
Articles, Reports, Guides, Newsletters
Alice Grey Harrison writes about the heart of change management
Offbeat shares a Learning and Development skills map
Zaharo Tsekouras shares 7 essential decision-making frameworks
Ben Stroup writes about How Slaying Sacred Cows Transforms Project Leadership
iSpring shares The State of Online Corporate Training 2024
Addy Osmani writes about sticking to boring architecture for as long as possible
Katie Robbert writes about the problem with jargon, and adds part 2 on how to fix it
Leah Roe shares a presentation about how to set clear communication expectations with your team
Wes Kao writes about the #1 question every business case should answer
Rand Fishkin writes about The Chill Work Manifesto
David Lancefield in Harvard Business Review ($) writes about How Co-Leaders Succeed
Ro Fernn writes about how to Manage Your Team Async: The New Scalable Approach to Leadership (including documenting and systemizing processes)
Chad S. White writes about Surveys, Polls, Forms, and Progressive Profiling: How to Write Questions That Deliver Valuable Insights
Fast Company writes about the types of recognition that employees want
Podcasts & Webinars
Crissy Saunders, Charlie Saunders, and Xander Broeffle discuss How to Handle the Harsh Realities of RevOps on The Revenue Growth Architects podcast
Shira Grife, Sara Rodell, and Jill Felska discuss Navigating Brave Conversations With Your Boss on the Want to Work There podcast
Arianne Foulks and Gray MacKenzie discuss Humble Experts, Partnerships, and Managing Creative Work on The Agency Journey podcast
Cory Munchbach and Sean Lane discuss the journey from 17th employee to CEO on the Operations with Seal Lane podcast
Sam Sutton-Reid and Jeff Ignacio discuss The Skills You Need As a Revenue Operator on The RevOps Review
Grace Nikae and Christina Garnett discuss brand identity and pivoting on The Women’s MBA podcast
Cristina Cordova discusses How to increase your technical depth in a Maven Lightning Lesson (includes discussion about documentation)
Featured Events or Classes:
February 27: Using Teamwork.com for Client Management from Culturish
February 27: Fireside Chat with Sean Lane: Leveraging Revenue Cadence to Hit Your Numbers from Clari
February 27: February Smart Brevity open house from Axios
February 27: Beyond SEO: How Modern Content Marketing Powers Growth from MarketingProfs
February 28: Growth Efficiency, Scale-up Bottlenecks & Maxio Demo from The SaaS CFO
February 28: Align your professional services firm for growth from Proofpoint Marketing
February 29: How to Diagnose GTM Issues in a Scaling SaaS Business from Winning by Design
February 29: From Screencasts to Podcasts: How to Choose the Training Format That Really Works from Spring
March 5-13: Change tools masterclass from Lata Hamilton
March 6: MOps breakout from Uptempo
March 6: RevOps Team of One — Everything You Need to Succeed from Revgenius
March 7: How to Unlock the SEO Secrets of Your Biggest Competitors from Reboot
Featured Book:
Featured Remote Jobs:
Program Manager, Partner Education Sales and GTM at SailPoint
A Few Ways I Can Help You
Live course:
How to document your business processes — March 12-22
On-demand:
How and Why to Document Your Business Processes — full course
🎉 You can enroll in the documentation prioritization class for free for three more days! Use the promo code BIRTHDAY 🎉 This is class 1 of 4 in the full course above.
I’ve recently separated all 4 classes of the main course so they can also be purchased individually. See all the on-demand classes and workbooks here.
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