Weekly newsletter #56

The best of what I've read this week, about operations, training and education, communication, and more

Hello!

As I continue to share bits of my documentation course content in blogs, I am splitting up the objection-handling section into a four-part series. You can read part 1: time objections here.

I have organized my sponsorship information here as I’ve been testing sponsor formats for the past few months. Let me know if you’d like to be the sponsor for this newsletter in March!

Onto the resources!

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Thanks to this week’s sponsor:

Do you want to receive practical, actionable advice for building a better workplace? Sign up here to receive the Want to Work There newsletter from Jill Felska.

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Last week’s most popular link (a tie):

• Want to Work There shares a template for yearly stay interviews for employees

• Charlie Saunders shares a 4-step RevOps documentation process 

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What I've been reading, watching, and listening to:

LinkedIn

• Andy Mowat writes about how to break into RevOps

• Daphne Costa Lopes talks about being easy to manage

• Mike Rizzo is looking for leaders who are willing to publicly celebrate how awesome the Marketing Ops person/team/department/agency is

• Yamini Rangan writes about what remarkable people do differently

• Justin Norris writes about realizing that it’s physically impossible to be on top of everything

• Kim Peterson writes about how to promote content internally at your company

• Kevin Alster writes about how to test, iterate, and scale customer education content

• Jeff Ignacio writes about using trackers in call recording and coaching tools 

• Brandie Jenkins writes about the importance of knowledge sharing

• Christie Hoffman writes about why you survey your people and ask: What gets in the way of doing your best work

• Jon Franko writes about how he pays employees to leave

• Anne Pao writes about how Funnel/ Lifecycle Stage is not equal to Lead Status is not equal to Opportunity stages

• Sarah Guidas writes about how to make weekly 1:1s with an Integrator better

• Jonathan Fianu writes how RevOps has a significant part to play in fostering an environment of psychological safety

• Kelsey Opel writes about how asking impactful questions is key to driving business outcomes and fostering a culture of innovation and collaboration

• Jeff Cullimore shares 6 steps to help Marketing Ops pros can follow in order to be more consistent.

• Nicole Papaioannou Lugara writes about the 5 C’s of impact for learning and development

• Melanie Naranjo writes about how HR people should not pigeonhole themselves into one area of expertise

• Juliana Marulanda writes about how an operations framework and manuals become especially crucial as your company expands.

• Kyle Bastien writes about how working in enablement helped in a sales career

• Travis Scott writes about how perfectionism is a problem for RevOps

• Charity Medina writes about the saying to “"Systemize the predictabable so you can humanize the exceptional" through documentation

• Zoë Elizabeth Blogg writes about the structure changes made in the last 6 months  that have had the most impact as an agency Ops Director  

• Ashley Faus writes about the context-switching tax

• Alison Sollars writes about how documentation is underrated, and useful for learning and development 

• Matteo Latini writes: “The number 1 thing I regret not doing sooner is performance reviews”

• Jen Spencer writes about 3 common things that cause confusion and distrust between marketing and sales teams

• Jeizel Rosenthal shares takeaways about Crushing Revenue Goals with Customer Success at Primary Ventures' Business Mastery Day

• Ãndrea Peck writes about Exploring the Power of Strategic Partnerships in Business: Expanded Reach

• Paul “PJ” Jackson writes that if you master the 4 Cs then you will see a huge shift in your sales results

• Arnie Gullov-Singh writes about What do I need to measure in an early-stage GTM (and what can I ignore)?

• Adam Horne writes about how culture isn’t ‘fun’… it’s ‘fundamentals’…

• Charlie Saunders writes about the stages of someone in marketing ops

• Amanda Swim writes about rewarding your team members for helping their peers (my note – documentation is a way to help your peers!)

• Wes Kao writes about how most people over-prepare for highly visible meetings, and under-prepare for daily interactions

• Kathleen Booth writes about how learning and information gathering has changed, so make it easy

• Gregory Dirick writes about the challenge of Too Much Tech, Not Enough Strategy

• Maggie Olson writes about how to identify if you’re a Chief of Staff without the title

• Josh Etress writes about what to do when people keep bringing you problems

• Mike Grinberg writes about how sustained growth requires sustained alignment

Twitter

• The Secret CFO shares 4 golden rules to stop your ERP rollout becoming a train wreck

• Wes Kao writes about how one of the biggest risks for founders building something new is getting paralyzed by uncertainty and high stakes

Articles, Reports, Guides, Newsletters

• Aakash Gupta writes about how Figma grew

• Rachael Harnish writes about Uniting Story & Numbers in Annual Planning

• Emily Kramer & Kathleen Estreich write about How to market “marketing” internally

• David Langley writes about How to go from Project Manager to an Operations Manager

• Jess Almlie writes about taking the training request order but delivering as a business partner

• Adi Klevit shares Five Strategies for Building Processes that Support Delegation

• Mike Simmons writes about 6 Questions - One Shape - Simplifying Problem Solving

• Offbeat shares a Content Library Purchasing Pre-Mortem

• BCG writes about: Is Your Upskilling Program Paying Off?

• Rachel Roberts Mattox writes about how Brand Success Starts With Strategy

• Darrell Alfonso writes about Growing Your Ops Team, Breakdown of MOPs Responsibilities, and Much More...

• Hemu Padhu writes about how to find that perfect first marketer for your startup

• Al Dea shares Resources For How to Grow Your Career

• ProcessDriven shares the Ultimate Guide to Systemize Your Business

• RevOps Co-op writes about RevOps Do’s and Don’ts By Company Stage

• Ben Stroup writes about how to Increase Delivery Confidence with Alignment and Accountability

• Jeff Ignacio writes about how Annual Planning Turns Into Continuous Execution

• Jeff Cullimore shares An Operations Career Maturity Model

Podcasts & Webinars

• Sean Lane and Mark Lerner discuss How to Think About Scalability in a Time of Constant Change on the DealHub podcast

• Jenn Steele, Michael Hartmann, Mike Rizzo, and Naomi Liu discuss From IT to CMO to CRO to founder on the Ops Cast podcast

• Alexis Kingsbury and Adi Klevit discuss Process Documentation to Offboard Yourself From Your Business on the Systems Simplified podcast

• Steph Reck, Tolu Adebekun and Richard Washington discuss Say YES! ... Then Figure It Out - Career Growth Mantra on the What Makes You Tick - Tech Leaders Career Stories podcast

Featured Events or Classes:

• February 20: No More Cheat Codes: Creating Cheat-Proof Online Assessments from Spring

• February 21: The Write Investment: Calculating ROI for Effective Documentation

  from KnowledgeOwl

• February 22: How to Increase Your Technical Depth from Cristina Cordova

• February 27: A Case for Normalization: Get More From Your Data from RevOps Co-op

• February 27: From order takers to strategic partners from Offbeat

• February 28: All in Agency Summit from Leading for Effect

• February 28: Voices of Customer Education from WeSchool

• November 4-6: MOPS-apalooza (early bird discount through Feb. 29)

Featured Book:

• Quit: The Power of Knowing When to Walk Away by Annie Duke

Featured Remote Jobs:

• Senior Product Marketing Manager, Marketing Cloud, Salesforce

• Learning and Development Specialist at Bitly

• Onboarding Specialist and a Content Writer at WhatConverts 

• Part-time HR Generalist for a family-run business

• VP of Marketing Operations & Analytics at ACI Learning

• HubSpot expert, great with clients, and has solid project management skills in an agile environment at the Operations Company

• Product Marketing Manager at Muck Rack

• Director of Product, Membership at Medium

•  Customer Support, Engineering, and Sales roles at InvoiceCloud

• Technology Partnership Manager at Typeform

• Director of Sales at Owner.com

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A Few Ways I Can Help You

Live course:

• How to document your business processes — March 12-22

On-demand:

• How and Why to Document Your Business Processes — full course

• 🎉 You can enroll in the documentation prioritization class for free this month using the promo code BIRTHDAY 🎉 This is class 1 of 4 in the full course above.

• I’ve recently separated all 4 classes of the main course so they can also be purchased individually. See all the on-demand classes and workbooks here.

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