Weekly newsletter #56
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
As I continue to share bits of my documentation course content in blogs, I am splitting up the objection-handling section into a four-part series. You can read part 1: time objections here.
I have organized my sponsorship information here as I’ve been testing sponsor formats for the past few months. Let me know if you’d like to be the sponsor for this newsletter in March!
Onto the resources!
Thanks to this week’s sponsor:
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Last week’s most popular link (a tie):
Want to Work There shares a template for yearly stay interviews for employees
Charlie Saunders shares a 4-step RevOps documentation process
What I've been reading, watching, and listening to:
LinkedIn
Andy Mowat writes about how to break into RevOps
Daphne Costa Lopes talks about being easy to manage
Mike Rizzo is looking for leaders who are willing to publicly celebrate how awesome the Marketing Ops person/team/department/agency is
Yamini Rangan writes about what remarkable people do differently
Justin Norris writes about realizing that it’s physically impossible to be on top of everything
Kim Peterson writes about how to promote content internally at your company
Kevin Alster writes about how to test, iterate, and scale customer education content
Jeff Ignacio writes about using trackers in call recording and coaching tools
Brandie Jenkins writes about the importance of knowledge sharing
Christie Hoffman writes about why you survey your people and ask: What gets in the way of doing your best work
Jon Franko writes about how he pays employees to leave
Anne Pao writes about how Funnel/ Lifecycle Stage is not equal to Lead Status is not equal to Opportunity stages
Sarah Guidas writes about how to make weekly 1:1s with an Integrator better
Jonathan Fianu writes how RevOps has a significant part to play in fostering an environment of psychological safety
Kelsey Opel writes about how asking impactful questions is key to driving business outcomes and fostering a culture of innovation and collaboration
Jeff Cullimore shares 6 steps to help Marketing Ops pros can follow in order to be more consistent.
Nicole Papaioannou Lugara writes about the 5 C’s of impact for learning and development
Melanie Naranjo writes about how HR people should not pigeonhole themselves into one area of expertise
Juliana Marulanda writes about how an operations framework and manuals become especially crucial as your company expands.
Kyle Bastien writes about how working in enablement helped in a sales career
Travis Scott writes about how perfectionism is a problem for RevOps
Charity Medina writes about the saying to “"Systemize the predictabable so you can humanize the exceptional" through documentation
Zoë Elizabeth Blogg writes about the structure changes made in the last 6 months that have had the most impact as an agency Ops Director
Ashley Faus writes about the context-switching tax
Alison Sollars writes about how documentation is underrated, and useful for learning and development
Matteo Latini writes: “The number 1 thing I regret not doing sooner is performance reviews”
Jen Spencer writes about 3 common things that cause confusion and distrust between marketing and sales teams
Jeizel Rosenthal shares takeaways about Crushing Revenue Goals with Customer Success at Primary Ventures' Business Mastery Day
Ãndrea Peck writes about Exploring the Power of Strategic Partnerships in Business: Expanded Reach
Paul “PJ” Jackson writes that if you master the 4 Cs then you will see a huge shift in your sales results
Arnie Gullov-Singh writes about What do I need to measure in an early-stage GTM (and what can I ignore)?
Adam Horne writes about how culture isn’t ‘fun’… it’s ‘fundamentals’…
Charlie Saunders writes about the stages of someone in marketing ops
Amanda Swim writes about rewarding your team members for helping their peers (my note – documentation is a way to help your peers!)
Wes Kao writes about how most people over-prepare for highly visible meetings, and under-prepare for daily interactions
Kathleen Booth writes about how learning and information gathering has changed, so make it easy
Gregory Dirick writes about the challenge of Too Much Tech, Not Enough Strategy
Maggie Olson writes about how to identify if you’re a Chief of Staff without the title
Josh Etress writes about what to do when people keep bringing you problems
Mike Grinberg writes about how sustained growth requires sustained alignment
Twitter
The Secret CFO shares 4 golden rules to stop your ERP rollout becoming a train wreck
Wes Kao writes about how one of the biggest risks for founders building something new is getting paralyzed by uncertainty and high stakes
Articles, Reports, Guides, Newsletters
Aakash Gupta writes about how Figma grew
Rachael Harnish writes about Uniting Story & Numbers in Annual Planning
Emily Kramer & Kathleen Estreich write about How to market “marketing” internally
David Langley writes about How to go from Project Manager to an Operations Manager
Jess Almlie writes about taking the training request order but delivering as a business partner
Adi Klevit shares Five Strategies for Building Processes that Support Delegation
Mike Simmons writes about 6 Questions - One Shape - Simplifying Problem Solving
Offbeat shares a Content Library Purchasing Pre-Mortem
BCG writes about: Is Your Upskilling Program Paying Off?
Rachel Roberts Mattox writes about how Brand Success Starts With Strategy
Darrell Alfonso writes about Growing Your Ops Team, Breakdown of MOPs Responsibilities, and Much More...
Hemu Padhu writes about how to find that perfect first marketer for your startup
Al Dea shares Resources For How to Grow Your Career
ProcessDriven shares the Ultimate Guide to Systemize Your Business
RevOps Co-op writes about RevOps Do’s and Don’ts By Company Stage
Ben Stroup writes about how to Increase Delivery Confidence with Alignment and Accountability
Jeff Ignacio writes about how Annual Planning Turns Into Continuous Execution
Jeff Cullimore shares An Operations Career Maturity Model
Podcasts & Webinars
Sean Lane and Mark Lerner discuss How to Think About Scalability in a Time of Constant Change on the DealHub podcast
Jenn Steele, Michael Hartmann, Mike Rizzo, and Naomi Liu discuss From IT to CMO to CRO to founder on the Ops Cast podcast
Alexis Kingsbury and Adi Klevit discuss Process Documentation to Offboard Yourself From Your Business on the Systems Simplified podcast
Steph Reck, Tolu Adebekun and Richard Washington discuss Say YES! ... Then Figure It Out - Career Growth Mantra on the What Makes You Tick - Tech Leaders Career Stories podcast
Featured Events or Classes:
February 20: No More Cheat Codes: Creating Cheat-Proof Online Assessments from Spring
February 21: The Write Investment: Calculating ROI for Effective Documentation
from KnowledgeOwl
February 22: How to Increase Your Technical Depth from Cristina Cordova
February 27: A Case for Normalization: Get More From Your Data from RevOps Co-op
February 27: From order takers to strategic partners from Offbeat
February 28: All in Agency Summit from Leading for Effect
February 28: Voices of Customer Education from WeSchool
November 4-6: MOPS-apalooza (early bird discount through Feb. 29)
Featured Book:
Featured Remote Jobs:
Senior Product Marketing Manager, Marketing Cloud, Salesforce
Customer Support, Engineering, and Sales roles at InvoiceCloud
A Few Ways I Can Help You
Live course:
How to document your business processes — March 12-22
On-demand:
How and Why to Document Your Business Processes — full course
🎉 You can enroll in the documentation prioritization class for free this month using the promo code BIRTHDAY 🎉 This is class 1 of 4 in the full course above.
I’ve recently separated all 4 classes of the main course so they can also be purchased individually. See all the on-demand classes and workbooks here.
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Thank you for including me! Greatly appreciated! xx