Weekly newsletter #43
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
If you’ve been struggling to start a documentation habit in your role or company, I shared the advice from my course in a recent blog post. I hope it is helpful!
Something you could help me with is: feedback about this newsletter. To make it easy for you, I’ll include one embedded poll question per issue instead of a link to a giant survey.
Today’s question is an idea about having one potential sponsored item in each newsletter for 2024. In the spirit of human-centered operations, the sponsor would be a human and not a software company. So, someone promoting their own newsletter, podcast, course, maybe agency or consulting services…humans helping humans…let me know what you think.
Onto the resources!
What I've been reading, watching, and listening to:
Charlie Saunders writes about the real reason your company has tech debt
Dr. Alaina Szlachta writes about taking the mystery out of measuring soft skills training
Justin Norris shares things to consider when building your RevOps roadmap for 2024
Joe LaGrutta shares what can you do to make sure your marketing is still hitting those emotional chords
Rachel Squire shares what a job as a marketing ops consultant is and is not
Sarah Guidas writes about the importance of delegation and constructive conversations with your direct reports
Anastasiia Binns talks about the number one mistake junior RevOps people make
Erol Toker is seeking people to help with an email outreach/deliverability project
Andrea Balducci writes about what it takes to succeed in RevOps
Andrea Kayal writes about the 5 H’s that people you hire should have
Peter Caputa shares how Databox generates 6000 monthly signups for its free product through content
Jordan Jackson writes about The Kano Model to enhance products based on customer emotions
Jacalyn Beales writes about adding project briefs to your roadmap
Jakub Grajcar writes about the difference in how Slack messages and project management system comments make you feel
Darrell Alfonso shares the results of the most popular marketing ops poll of the year
Pete Crosby shares how each of the 5 Phases of the Buyer Journey has an associated Value State
Jennifer Nixon shares how most email unsubscribes can be avoided
Ashley Faus shares tactical tweaks to extend the reach and shelf life of video content
April Dunford writes about competitive positioning and how we can be more buyer-centric in how we think about competition
Hilary Headlee shares the questions to ask to align teams
Gregory Dirick shares Transforming Revenue Strategies: Why the Bowtie Beats the Funnel
Zhenya Bankouski shares a tech stack mapping template
Mark Roberge shares a template for the GTM section of a board deck
Max Maeder writes about the 40-person RevOps team at Klaviyo
Justin Sharaf shares red flags from a lack of VP of marketing roles lately
Amanda Garza shares the pros and cons of different C-suite reporting lines for RevOps
Maggie Kornahrens shares how to create a handoff document template in ClickUp that is included with each new client
The Secret CFO posts about The hardest thing about my first big CFO role was learning to manage the Board of Directors and 5 things he wish he knew
Adam Grant shares how to give feedback without being a jerk
Articles, Reports, Guides, Newsletters
First Round Review shares The 100 Best Bits of Advice from 10 Years of First Round Review
Gustavo Razzetti shares How to Build a Culture of Feedback That Actually Works
Tim Jordan writes about how to tackle a major knowledge base revamp
Molly Graham writes about a performance review system for startups
Cheryl Strauss Einhorn in Harvard Business Review ($) writes about When Your Go-To Problem-Solving Approach Fails
Elizabeth Grace Saunders in Harvard Business Review ($) writes about Is Your Curiosity Helping or Hurting Your Work?
Wes Kao writes about strategy, not self-expression: How to decide what to say when giving feedback
Workplaceless writes about how to know if you are contributing to meeting overload
Jeff Cullimore writes about a conversation with Hana Jacover about Why real coaching can be a game-changer for your career
Training Industry shares a template for the elements of a learning and development plan
Amanda Swim writes about how does a manager teach their team to do what they can do? And why should everyone be using Powerful Questions?
Arthur De Kimpe writes about Rethinking Your Data Platform Documentation So That People Actually Read It
Susan Fennema writes about Policy, Process, and Procedures
Rob Bynder writes about The Advantages of a RevOps Strategy for B2B
Jeff Cypher shares How to Create an Internal Wiki in ClickUp
Databox shares How High Performing Agencies Market Themselves
Christine Maxey writes about Revenue Protection in a Down Market: Master the 4 Ps
Lea Pica shares How to Explain Technical Concepts to Non-Technical Presentation Audiences
Brian Elliott writes about how trust is the biggest driver of productivity at work
Podcasts & Webinars
Devlin Peck shares the skills that hiring managers say instructional design employees are lacking
Layla Pomper discusses Business Systemization – Where Do I Begin? In a video for ProcessDriven
Lisa Bodell discusses Managing Complexity: Why Simple Wins from Talent Management
Jeff Ignacio and Darrell Alfonso discuss Consolidating Reporting & Data Warehousing on The RevOps Review
Rosalyn Santa Elena Talks about the Evolution of Operations for S-Docs
Liv Porter and Ashlee Dinsmore discuss Why My Dog Has More Followers Than Your Process! For S-Docs
Maggie Kornahrens and Jakub Grajcar discuss Slack vs. ClickUp: Stop burying critical conversations in the wrong tool on the ZenPilot live show
Featured Events or Classes:
November 21: Mastering the Art of Delegation (For You AND Your Clients) From Fractionals United
November 21: Project Management for Marketing Agencies and Departments from Amara
November 28: Unlocking the Secrets of Learner Engagement: A Deep Dive into 3 Success Stories from Docebo
November 28: Q4 Teamwork.com Product Roadmap Discussion from Culturish
November 30: GTM Motions: Accelerate Your Results in 2024 From ON24
December 12: Navigating the Content Marketing Landscape: Insights for 2024 from Iron Horse
On-demand: Calendar blocking course from Beyond the Chaos
Featured Book:
Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems by Frances Frei and Anne Morriss
Featured Jobs:
Chief of Staff and Head | Senior Director of Business Practices at Braze
Marketing Automation Specialist at SAGE Marketing
Business Systems Lead/Manager at Culture Amp
VP of RevOps at Chargebee
Head of Customer Advocacy at Cloudflare
Director of GTM Enablement at Deputy
Several learning & development roles at AirBnB
Growth Marketing Manager at Crayon
Enterprise Customer Success Manager at MuckRack
Marketing Ops Manager at Persona
Global Head of Communications at The North Face
Sr. Director of Sales at Apollo.io
A Few Ways I Can Help You
Especially if your job has an education/professional development budget you still need to use for 2023 😁 And if you’ve been laid off, contact me for a 50% discount on courses.
The on-demand version of ‘How and Why to Document Your Business Processes’ could be helpful for people who learn better through video at their own pace, aren’t available on the usual dates and times of the live course, or have a tighter budget.
Use the promo code 'LAUNCH' for $25 off the course by itself or for $50 off the bundle of the course + workbook. The code is valid through November 30.
If you’d like more accountability to get your documentation started, and live feedback on your work from peers and myself, my next live 4-session documentation course is December 5-15, Tuesdays and Fridays from 11am-12:30pm Pacific time.