Hello!
I was able to finish most of the newsletter before I left to visit my mom, so here it is! There may not be a newsletter next week.
Also, I’m hosting a free lesson on prioritizing and starting process documentation on September 1, and I’d love to see you there to help you gain some momentum in this important work!
Looking for newsletter sponsors:
If you have helpful human content, events, or other resources you think could help the readers here, consider sponsoring this newsletter!
Last week’s most popular link:
Kawal Kour writes that a meeting doesn’t create alignment. It simply creates a space to talk or discuss
What I've been reading, watching, and listening to:
LinkedIn
Sara McNamara writes how most of the highest-value time spent in ops is NOT clicking buttons.
Jill Brown writes about 9 things that made the biggest difference in employee onboarding 🚢
Danielle Balestra writes about rethinking team structure to reduce burnout and office politics
Danielle Harlan writes that holding people accountable is the part of people management that even the most seasoned leaders often dread
Kelly Lewis writes that one manager who can actually coach changes the trajectory of eight reps at once, and training on its own does not have that math
Rachel Provan writes that not everything customers want needs to be a feature request
Chris Wong writes that we often assume resistance to delegating stems from ego or fear of losing control, but there’s also an element of not wanting to burden or overwhelm other people.
Katherine LeBrun writes about the importance of documenting your brand foundation and sharing it across your company 📝
Phil Gamache shares 4 books that have kept him up at night, in a good way
Molly Graham writes about a LinkedIn Crush, when you’re not attracted to the job — you’re attracted to the idea of the job
Christine Raby writes that customer success is an apprenticeship discipline, learning on the job, not in a classroom. It can also mean a great many things depending on the organization type, size, and customer base.
Dr. Alaina Szlachta writes that data passes through four or five people between the original research and the person repeating it in a room, and every hop loses a little accuracy
Angela Pritchett writes how enablement is about helping people believe they can influence the outcome. When people feel they have control over the next step, they take action. When they take action consistently, performance follows.
Christine Sandman Stone writes about the office amenity that actually improves teamwork for high-performing teams: A quiet place to do focused work
Mallory Lee writes about how running RevOps is (not) easy
Articles, Reports, Guides, Newsletters
Darrell Alfonso writes about How to Tell the Martech Story to Executives
Ann Torry writes: Don’t Cut Training Content. How to Reuse, Refresh, or Rebuild Instead 📝
Justin Seeley writes about spending a decade telling people to build an academy, but now it must become a layer
Ashley Rudolph writes about how to become the kind of manager that everyone wants to work for
Jeff Ignacio writes about practicing RevOps leadership, even if you don’t have the title
Dr. Jane R. Shore writes about: Where did you learn this? Under-taught skills in learning settings that are needed in life settings
Elena Verna writes about a report on what people *really* think about IC work.
Louisa Clarke writes why Every Leader Needs to Know How to Coach
Andrea Bumstead writes about How to Get (Almost) Anything You Want as a Leader of Post-Sales by owning profit & loss
Alina Vandenberghe writes about how they accidentally built one of the most recognizable brands in B2B tech
Brandi Starr writes about how the visible project is not always the actual project
Molly Graham writes about The Management Pretzel: The cost of trying too hard to make someone successful or happy
John Cutler writes about Tension-Based Prioritization (A Non-Framework)
Maxine Meurer writes about how Your Postmortems Are Compliance Theater. Here’s How to Make Them Actually Useful 📝
Mihaela Draghici writes that most product frameworks fail because teams don’t share the same language
Scott Robley writes about How to Become a Better Listener
Dr. Christie Vanorsdale writes that the infrastructure to move behavioral observation data from the job back to the learning function — the return channel — is the piece that almost every organization omits
Marcel Schwantes writes that when leaders leave an information vacuum, employees will fill it themselves. That’s where trust problems can begin. 📝
Sabine Vidrike writes about what senior leaders should define before a CRM build begins 📝
Podcasts, Webinars, Videos
Sydney Mulligan, Lauren Aquilino, and Ethan Thomas discuss Ethan’s new role as CEO of EMMIE Collective and more
Chris Taylor and Srividya (Vidya) Kumar discuss Making Learning Stick
Featured Events or Classes:
August 19: Uninvited, Not Unwelcome: What Researchers Bring When Nobody Asked
August 20: From Idea to Adoption: Marketing Tactics for L&D Leaders
August 25: The Quiet Reorg - How CS Is Getting Absorbed Into Revenue ($)
August 25: Can You Build Your Best Team Again? Designing Leadership That Makes Excellence Repeatable
August 25: How to build an internal comms strategy that reaches everyone
Starts September 10: Leading a High-Performing RevOps Team ($)
Featured Book:
Cornered Office: Why We Need to Talk about Leadership Mental Health by Melissa Doman (affiliate link to bookshop.org)
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
Live courses:
The next free RevOps BootCamp session starts in the fall
Participate in the research for the next live course about employee onboarding
Emoji Key:
📝 Documentation | 🚢 Employee onboarding | $ Paid course/event/resource