Hello!
I’m getting ready to hire a copy editor and cover designer for my book, so I’ll add a shameless self-promotion here to try to help cover some of those self-publishing costs: My next live documentation class will be on Sundays in September. If you know anyone who wants to start or improve their process documentation and has a company education budget, please share this information with them. Thank you!
I will also be visiting my mom soon, for the rest of the month, so there may not be a newsletter published for a week or two during that time.
Looking for newsletter sponsors:
If you have helpful human content, events, or other resources you think could help the readers here, consider sponsoring this newsletter!
Last week’s most popular link:
Ragen Dodson writes about how toxic CEOs love measuring everything except the cost of their own behavior
What I've been reading, watching, and listening to:
LinkedIn
Amy McClain writes that the goal isn’t to become indispensable. It’s to build people, processes, and systems that continue to work without you.
Rosalyn Santa Elena writes that when budgets get tight, and the pressure to do more with less is at its highest, that is exactly when you need RevOps the most
Kawal Kour writes that a meeting doesn’t create alignment. It simply creates a space to talk or discuss
Talya Reynolds asks why companies are shuffling Customer Education around so much
John Cutler writes that some people have a strong knack for sensing misalignment and predicting project failure. But as with many superpowers, this can be a curse.
Molly Graham writes that without owners and a rhythm of checking in, that clarity from goals never actually reaches action, and about layering — when your manager decides your job has gotten too big for one person and brings in someone to be your boss or to take over part of your job
LK Pryzant shares 5 mental models that sharpen executive judgment
Nancy Duarte writes that being a good leader means adapting your communication style to suit the situation you’re in, and there are 4 key moments when leaders need to communicate differently
Articles, Reports, Guides, Newsletters
Bala Priya writes that your support queue is a documentation audit. Here’s how to read it 📝
Greg Meyer writes about why companies get “update amnesia” and keep every record and lose the one thing that mattered: what we believed at the time 📝
Colette Molteni writes about The Résumé You’re Not Writing: Emotional Skills That Don’t Show Up on LinkedIn with a similar theme as above: “the short-term memory of these interactions becomes a compounding cost.” 📝
Lynne Williams writes about Your Remote Career Roadmap. Build a Career, Not Just a Job Search
Wes Kao writes that before you delegate, ask yourself these 6 questions 📝
Amy Mitchell writes that Your Idea Isn’t Finished When Everyone Agrees, and how to create momentum behind your ideas
Odd Morten Sørensen and Ellen Aas-Nilsen write about how Marketing Does the Work Before Anyone Knows a Deal Exists
Bink shares a Culture at Work 2026 report
Molly Graham asks: What if you’re not supposed to have a long-term plan? The case for career emergence
Dave Gerhardt writes about Why Every B2B Marketing Leader Should Master Working With Finance
Podcasts, Webinars, Videos
Goldie Chan, Shana Ayabe, and Kisha Imani Cameron discuss what happens when the one skill standing between you and career resilience is your willingness to show up imperfectly, consistently, and publicly in a world that rewards the confident over the competent
Meredith Fineman discusses How to Sell a Book in 2026, Passcode: bg4*.Nom
Michael Bungay Stanier and Melody Wilding discuss how busy leaders can build smarter, more capable, lower-drama teams through becoming more coach-like.
Jocelyn Hays and Hebba Youssef discuss The Dark Side of Leadership
Tom McDowall and Heidi Kirby discuss whether the modality training has a significant or meaningful impact on the effectiveness and the broader learning process.
Featured Events or Classes:
August 18: An Introvert’s Guide to Getting Booked: Small Talk That Doesn’t Feel Small
August 13: How to Create Career Stability in an Unstable World
August 12: Elevating the Business Impact of Learning
Starts September 8: 5C Leadership Performance System for the MarketingOps.com community ($)
Featured Book:
Saying No to New: Why New Things Are Stealing Your Time, Money, and Happiness--And How to Take Back Your Life by Eric Athas (affiliate link to bookshop.org)
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
Live courses:
The next free RevOps BootCamp session starts in the fall
Participate in the research for the next live course about employee onboarding
Emoji Key:
📝 Documentation | 🚢 Employee onboarding | $ Paid course/event/resource
Really appreciate how you're bringing instructional design into non-academic spaces. Also your promotion of other people's writing is gold. Thank you.