Weekly newsletter #176
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I don’t have any updates of my own this week, so let’s move on to the curated resources!
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Last week’s most popular link:
Daniel Pink writes about why the highest form of intelligence isn’t logic, speed, or memory. It’s metacognition, the ability to think about your own thinking
What I've been reading, watching, and listening to:
LinkedIn
Christina Garnett writes that we need to stop calling the most human parts of us soft skills, and that we keep treating emotional intelligence like a business decision when it has always been a human one
Amy McClain writes that the biggest risk for a business is never losing an individual; it’s designing a system that requires one person to always be in that role.
Nadia Davis writes that the one marketing truth from her keynote that resonated the most with attendees was the paradox of the 2026 marketing mandate (hard, predictable revenue indicators) VS what it can track, collect, and report back on, given the industry disruption that is happening right now
Jen Swanson writes that Roadmaps aren’t just planning tools. They’re also emotional tools that help people feel included, heard, and in control.
Heather Burright writes that the most expensive word in a client project isn’t “scope creep.” It’s “feedback.”
Oana Garis writes that the fastest way to know if a CEO has a good Chief of Staff is to check whether anything decided in last month’s leadership meeting actually got done
Jill Brown writes about how to redesign your training for customer-facing teams
Anita Jones writes that new hires should be productive within 8-12 weeks. If they are taking over 6 months to ramp up, there are some common issues and solutions
Christy Roach writes to her 26-year-old self, who had aspirations of being a CMO, and gives her 3 things to keep in mind and be prepared for it would be
Allyson Roote writes that the longer you work in L&D, the less you may believe training is the answer to most of the problems brought to us.
Irina Jordan shares takeaways from a Pavilion RevOps School session focused on metrics, incentives, and leadership decision-making
Kathryn Castle writes that if you want to know the future of RevOps at your company, just look at who RevOps reports to
Articles, Reports, Guides, Newsletters
Elysha Weisglass, Leslie Zaikis, and Kaylin Aarts write that you should Stop Assuming Your Clients Know What You’re Doing: The simple client update habit that turns invisible work into visible value 📝
Al Dea writes about How to Build Better Relationships at Work, and shares a guide on how to lead change
Julie Kratz writes about How To Reverse The Culture Depression Before Your Top Talent Exits
Gustavo Razzetti writes about Defining Moments: When Hard Conversations Reveal Who We Really Are
Danielle Balestra writes an update about The Human Side of Marketing Ops: The Four Personas Behind the Function
Nahed Khairallah writes that Your Job Description is the Problem and How to Fix It
American Productivity & Quality Center writes that Productivity Isn’t a People Problem: What the Data Really Shows
Nir Eyal writes about How the Best Teams Become Indistractable
Wes Kao writes about how to share your point of view (even if you’re afraid of being wrong)
Julia Dhar, Kristy R. Ellmer, and Philip Jameson discuss The False Alignment Trap in Harvard Business Review (3 free articles a month)
Podcasts, Webinars, Videos
Sara McNamara and Jacqueline Freedman discuss how strategic operations practitioners aren’t becoming obsolete; they’re becoming more essential than ever before.
Heather Burright discusses What Proof of Impact Really Looks Like in Training
Ciara Byrne and Devon McDermott discuss how enablers can scale smarter by partnering with outsourced teams.
Arjay McCandless discusses How to Generate 10K Leads with One PDF
David Kirby and Scott Amenta discuss Escaping the Doer Trap of Chief of Staffs
Sean Adams discusses Closing the Training Speed Gap
Sarah Medilo and George B. Thomas discuss Intentionally Doing Good Across Tech, Family, and Nonprofit
Emma Stratton discusses How to Write B2B Messaging That Isn’t Boring (Keep It Real!)
Paul English, Adi Ignatius, and Alison Beard discuss how We All Hate Meetings—Here’s How to Make Them Work
Featured Events or Classes:
Various Dates: Office Hours with Anne and Frances
June 18: Plan Like You Mean It: Financial Strategy for Operators, Owners, and Consultants
Featured Book:
Stupider People Have Done It: Marketing Truths, Career Moves, and Life Advice for Doers by Jay Schwedelson (affiliate link to bookshop.org)
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
Live courses:
The next free RevOps BootCamp session starts in the fall
Participate in the research for the next live course about employee onboarding
Emoji Key:
📝 Documentation | 🚢 Employee onboarding | $ Paid course/event/resource