Weekly newsletter #175
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
On Sunday, I finished teaching another cohort of the live process documentation course and wanted to congratulate the class members who graduated and are now better prepared to improve their company’s documentation! Testing offering it on a weekend day seemed to work, and we adjusted the time so it would work well in both Pacific U.S. and European time zones. The class will be offered again in September if you’re interested.
On Monday, I had something urgent to deal with for half the day, so you are receiving this newsletter a little later than usual.
On to the curated resources!
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If you have helpful human content, events, or other resources you think could help the readers here, consider sponsoring this newsletter!
Last week’s most popular link:
Rosalyn Santa Elena writes about how to be seen as more strategic in RevOps
What I've been reading, watching, and listening to:
LinkedIn
Daniel Pink writes about why the highest form of intelligence isn’t logic, speed, or memory. It’s metacognition, the ability to think about your own thinking
Dr. Barbara Covarrubias Venegas writes about four things to build into every enablement design, on the manager side
Courtney Sembler writes about how customer education needs to operate like a software architecture, and that’s the real playbook we need to build
Shannon Simpson Patton writes that managers are the force multiplier that enables enablement to stick, but are often brought into enablement programs too late
Matthew Hill writes that most organizations don’t have an enablement problem. They have a revenue architecture problem, and they’ve been trying to solve it with training and content.
Sean Adams writes about what to do in the first two weeks as the only training person on a team, and the fastest way to scale documentation is to stop asking your expert to write it 🚢📝
Marsden Kline shares a playbook for new managers’ first 90 days 🚢
Sara Bokhari writes that meetings themselves aren’t the villain. It’s that we inherit rhythms by accident instead of designing them on purpose
Irina Jordan writes that RevOps was never meant to be a reporting function. It’s an operating system for growth.
Ashley Faus writes that you should stop using the word ‘Snackable’ since it implies that your audience just can’t be bothered to consume the content, can’t quite digest it, and won’t really be full after consuming it.
Molly Graham writes about how nothing burns great people out faster than what I call “work whiplash.”
Goldie Chan answers: How do introverts get recognized at work without constantly self-promoting?
Siesonn Fontaine writes about an assumption in workplace training that if someone knows a topic well, they are automatically prepared to train others on it. That assumption is risky.
Kawal Kour writes how most revenue engines don’t fail because of a lack of tools. They fail because the foundation is quietly broken, and if you can only fix 3 things in 90 days, here’s exactly where to start.
Dr. Natalia S writes that enablement goes beyond training. It’s the process of equipping people with the knowledge, workflows, tools, communication systems, and ongoing support needed to consistently and at scale perform in real-world environments.
Amy McCain writes that most leaders think organizational design is about reporting structure. The real impact is workflow design.
Nicole Pereira writes that financial literacy is a skill people think they can outsource until a bad quarter hits and they realize they have absolutely no idea where their cash went. It is probably the most critical entrepreneurial skill on the planet.
Al Dea writes about conversations on “what makes change especially hard to lead?”
Jelena Arnold writes about the difference between growing and maintaining in RevOps and gardening
Christina Pate writes that most leadership development programs teach people how to survive broken systems, not how to lead effectively in complex environments.
Articles, Reports, Guides, Newsletters
Jade Rubick writes about completed staff work
Ben Stroup writes about The Human Side of Scale: Why Culture Only Eats Strategy After Execution Shows Up
Odd Morten Sørensen and Laura Farkas write about how your funnel is lying to you. And you already know it. (also a podcast)
Leslie Greenwood writes: Why I Think “Community-ing” Matters More Than Networking
Betsy Allen-Manning writes that Your Best People Aren’t Leaving Over Pay. They’re Leaving Over Who You Won’t Confront.
Leslie O’Flahavan writes that The Notes in Your Knowledge Base Articles Are Killing Your Flow📝
Maryse Dinan writes about The Cost of Forgetting... Why Knowledge Management is Your Best Growth Strategy 📝
Chris DuBois writes that Your Agency Is Already Creating Content. You’re Just Throwing It Away.
Al Dea writes about How to Create Opportunities When the Path Isn’t Clear
Melissa Muth Martinez writes about A Case for Process: And the costs of trying to make everything more efficient
Nicole Stockenberger writes that The People You Laid Off Are About to Cost You More Than You Saved 📝
Molly Graham writes that you should Stop Trying to Make Everyone Successful: What a potluck can teach you about leadership
Write the Docs writes about shadow docs, if docs can be too comprehensive, and more 📝
Podcasts, Webinars, Videos
Bruce Cameron and Dr. Luke Hobson discuss Systems Thinking
Maria Scheifler and Dave Gerhardt discuss: Should you run Marketing like a product team? (skip the first 3 minutes to avoid AI ads)
Daniel Pink talks about the importance of taste in a short college commencement speech
Chelsea Gill and Michael Hartmann discuss From Marketing to RevOps – What It Actually Takes to Build It From Scratch
Kira Troilo and Michael Hartmann discuss: Stop Performing at Work. Start Rehearsing
Ondar Tarlow and Michael Hartmann discuss: From marketing spend to business strategy
Featured Events or Classes:
October 2026: Learning Rejects Conference
Featured Book:
The Language of Learning: Mastering Writing for Instructional Design by Hadiya Nuriddin (affiliate link to bookshop.org)
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
Live courses:
The next free RevOps BootCamp session starts in the fall
Participate in the research for the next live course about employee onboarding
Emoji Key:
📝 Documentation | 🚢 Employee onboarding | $ Paid course/event/resource
Thanks, @jen, for the mention. Always excited to read this newsletter, and always grateful to see my name included. Appreciate you.