Weekly newsletter #174
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
Once again, I don’t really have any new news to share this week, so…
On to the curated resources!
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Last week’s most popular link:
Claire Robinson writes about automation debt in marketing ops
What I've been reading, watching, and listening to:
LinkedIn
Lorena Morales writes that asking for help isn’t the opposite of being strong. It might be the hardest version of it
Sean Adams writes how organizations have accidentally turned subject matter experts into part-time instructional designers
Amy McClain writes about the problem of assigning work based on bandwidth rather than expertise, and about one reason managers avoid coaching: they think they have to coach everyone equally.
Rosalyn Santa Elena writes about how to be seen as more strategic in RevOps
Nicole Pereira writes how watching tech companies scrub the human element out of their operations is getting deeply uncomfortable to watch
Gary Magnone writes that a strong modern agency delivery culture puts the doers in dialogue with the stakeholders they’re delivering to
Dr. Heather Vermilio writes that if your Instructional Designers aren’t in the room when training decisions are made, you’re not making training decisions. You’re making assumptions
Clara Ma writes about talking to hundreds of Chiefs of Staff, and what she wished someone had told her before starting in the role 📝
Whitney Sieck writes that the Forgetting Curve isn’t a problem we can design our way around with better slides. It’s a problem we solve with better systems -- spaced, reinforced, applied, and coached over time
Sarah Rilling writes how the people who can see patterns across the business are often the ones holding the entire thing together behind the scenes.
Ashton Harvey writes that when you’re rolling out a universal language, whether it’s a qualification framework, a new sales process, or a methodology, that language has to live everywhere
Charla Covington writes that nothing burns out good people faster than constantly changing rules.
Alisa Cohn writes that one of the fastest ways to grow in your career is surprisingly simple: Learn how to make your boss’s job easier
Articles, Reports, Guides, Newsletters
Yue Zhao writes about what Most People Miss About Performance Reviews
Tom McDowall writes about The War on Documents, and Training Was Never About Knowledge 📝
Elise Dyer writes about Why Emotionally Intelligent People Struggle Most in Toxic Workplaces
Al Dea writes about Principles for Change: How to Stay Grounded When Everything’s Shifting
Cassie Young writes about The Core 4: What Separates Elite Execs from Everybody Else
Ashley Langford writes about What Everyone Gets Wrong About Marketing Operations
Mitch Weiss writes about Why Learning and Development Keeps Doing the Same Thing Even When It Doesn’t Work
JA Westenberg writes about the Costco theory of the internet
People Storming writes about how When Everything Is a Priority, Nothing Is: How to work with leaders who can’t stop shifting the goalposts
Jen Swanson writes about The Roadmap Gap: Why Your Now/Next/Later Plan Isn’t Delivering Results
Lauren Davidson writes about The Internal vs. External Hire Advantage: When to Stop Waiting for Promotion
Andrea Chiarelli and Elina Kazantseva write about how The Bad Day Is The One They Remember: Why how you handle a miss outlasts almost everything else you do at work
Podcasts, Webinars, Videos
Danielle Shuey and Madeline Dupre discuss Driving Retention from the Sale – contact Anne Pao for a free RevOps Village membership and password
Mita Mallick and Amanda Goetz discuss How to Survive a Toxic Boss (and Still Get Ahead in Your Career)
Jen Allen-Knuth, Ryan Schwartz, Bob Yang, and Jim Bell discuss Why Go-To-Market Strategy Fails in Execution
Ted Harrison and Jason Swenk discuss how to build an agency that doesn’t depend on you 📝
Katie Burke and Rebecca Goodman-Stephens discuss How Curious Leaders Build High-Growth Companies
Tracie Cantu and Jess Almlie discuss Running Learning & Development Like a Business📝
Featured Events or Classes:
June 23-25 in Utah: RedThread Summit 2026
Featured Book:
Running L&D Like a Business: Drive Value with Learning Operations by Tracie Cantu (affiliate link to bookshop.org)
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
Live courses:
The next free RevOps BootCamp session starts in the fall
Participate in the research for the next live course about employee onboarding
Emoji Key:
📝 Documentation | 🚢 Employee onboarding | $ Paid course/event/resource