Weekly newsletter #160
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I have a new blog reviewing one of the instructional design master’s degree classes I took about assessments, you can read it here if you wish.
I plan to attend the Mo Pros Meetup: Games & Brews & Coin Op in North Park, San Diego, this week and hope to see some of you there!
I enjoy the time I spend curating and learning from the resources I share, but I’d love to spend less time formatting them into the links you see in this newsletter while still crediting the people/humans involved. Today’s time-saving test is to skip adding company names to job openings, so I don't have to click through posts and search for the company name after I’ve saved a remote job to my LinkedIn saved posts. I also check that the jobs are still open on Monday morning when I test all the newsletter links before sending it, so that is already a lot of checking. If the job openings are no longer useful to you without seeing the company name, please reply to let me know!
Onto the curated resources!
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If you have helpful human content, events, or other resources you think could help the readers here, consider sponsoring this newsletter!
Last week’s most popular link:
Fallon Manuel writes that most teams don’t have a workload problem. They have a visibility problem 📝
What I've been reading, watching, and listening to:
LinkedIn
Ashley Faus writes why your team should NOT be running at 100% capacity
James Geyer writes that RevOps is still poorly understood by many companies
Leslie Douglas writes why your one-on-one meetings should be simple, consistent, and reliable
Darrell Alfonso writes that most marketing ops teams have a communication problem
Jelena Arnold writes that RevOps Leadership Is Translation, Not Control
Ravi Rajani writes how to tell a personal story that actually connects with your team (and inspires action)
Debra Andrews writes about how marketing teams can’t prove ROI without the talent, infrastructure, and systems that require investment to build.
Joseph Diaz shares takeaways from the books Learning That Lasts and L&D Order Taker No More
Irina Jordan shares takeaways from the Pavilion Profit & Loss Fluency class
Sean Adams writes about the problem of when Learning & Development focuses on delivery over outcomes, it limits its own influence
Cristian Freese writes about why empathy is the most underrated skill in RevOps.
Elvisa Durmic writes that Customer Success people are weirdly good at things that never make it into a job description.
Rosalyn Santa Elena asks you to tag your favorite women CROs
Jeff Ignacio writes that the fastest way to optimize your sales process is to ask your top reps which steps they secretly skip. Then take those learnings and build the process around that 📝
Articles, Reports, Guides, Newsletters
Chloe Pott writes the The “Easy” Part of Marketing Ops is Building. The Hard Part: Alignment
Andrea Bumstead writes about How to Scale Customer Success (Without Breaking Your Team) 📝
PeopleStorming writes about A New Manager’s Guide to Thinking on Your Feet
Tom Webster writes about how to moderate conference panels better
Jess Almlie writes about how to get off the Hamster Wheel: How Learning & Development Can Move From Urgent to Strategic
Addy Osmani shares 14 more lessons from 14 years at Google about teams, trust, and the systems around the code. 📝
Nicole Eisdorfer writes about Alignment: It’s Not Just For Your Tires Anymore
Matt Goode asks: Who Decided How You Decide?
Anne Helen Petersen writes: Don’t Let The Machines Do The Living
Darrell Alfonso writes about How to Translate Marketing Ops Work Into Business Outcomes
Claire Alvis writes about why people don’t listen: The reason brilliant people sound forgettable (and what to say instead)
Andrea Chiarelli and contributors write about The Rumour Economy: The informal systems that shape culture when the org chart stops working
Andrea Lechner-Becker writes: Don’t measure the ROI of stuff you’re going to do anyway
Paul Stansik writes about the four qualities all great sales leaders share (and how to test for them) 📝
Faye McCray writes about When Strategy and Execution Fall Out of Sync in Harvard Business Review (3 free articles a month)
Al Dea writes about How to Lead Change in a Changing World of Work
Matt McDonagh writes 10 Tips for First-Time Revenue Operations Leaders
Podcasts, Webinars, Videos
Jeanne DeWitt Grosser and Brett Berson discuss Executive Function: Build systems that can decide without you on First Round Capital’s podcast
Keith Wallington, Bethany Ayers, and Brandon Mensinga discuss What is the CEO’s job? On The Operations Room
Zach Reizes and Milly Tamati discuss how to answer “what do you do?” as a generalist on The Generalist World Pod
Shae Omonijo discusses How to Document Your Process 📝
Skye Waterson and Marcel Petitpas discuss Building ADHD – Friendly Standard Operating Procedures for Scalable Growth on The Agency Profit Podcast 📝
Dr. Maya Shankar, Adi Ignatius, and Alison Beard discuss The Cognitive Science Behind Sudden Change on the HBR Ideacast
Rachel Roundy and Michael Hartmann discuss Building Demand Gen Inside a Giant Organization: Lessons from Enterprise Change on OpsCast
Featured Events or Classes:
February 19 in San Diego, CA: Mo Pros Meetup: Games & Brews & Coin Op from marketingops.com
Starts March 4: Surface Your Methodology ($) from Kelly Diels
March 5: Why customer education needs an engine, not a library from Adobe
April 29-May 2: Society for Industrial and Organizational Psychology conference in New Orleans ($)
On-demand: Mastering HR Leadership In The New World Of Work from Amplify Talent🚢
Featured Book:
Featured Remote Jobs:
Producers of Academy Labs (events)
A Few Ways I Can Help You
On-demand courses:
Live courses:
The next free RevOps BootCamp session starts in March
Participate in the research for the next live course about employee onboarding
Emoji Key:
📝 Documentation | 🚢 Employee onboarding | $ Paid course/event/resource