Weekly newsletter #145
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I had a great time learning and seeing my friends, plus friends I only knew online previously, and making new friends at MOps-Apalooza last week! I’ll start the recaps and takeaways from the awesome sessions soon, and in the meantime, I've collected a few others’ posts below.
Onto the curated resources!
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Last week’s most popular link (tied):
Cristal Westwood writes about how to talk about being a generalist without sounding unfocused, unqualified, or like you can’t commit
Charlie Saunders writes about one of the most underappreciated things in Ops: Succession planning 📝
What I've been reading, watching, and listening to:
LinkedIn
Leslie Venetz shares takeaways for sales team training from Harvard Business Review article on “𝘛𝘩𝘦 𝘈𝘳𝘵 𝘰𝘧 𝘈𝘴𝘬𝘪𝘯𝘨 𝘚𝘮𝘢𝘳𝘵𝘦𝘳 𝘘𝘶𝘦𝘴𝘵𝘪𝘰𝘯𝘴”
Areej AbuAli writes about the first company handbook for Women in SEO 📝
Crissy Saunders writes about 4 tips to improve your ops communication, and gives an example of micro-mentoring
Jett Hirsch writes about how “Do More With Less” looks good on paper. Not on people
Mike Rizzo writes that most B2B teams don’t fail because they lack ideas. They fail because they chase too many of them.
Lindsey Gardner writes about a playbook for a Chief of Staff role
Lindsey Caplan writes that instead of asking if people liked your town hall, training, or offsite, ask them to summarize it in one sentence.
Nisha Gandhi writes that everyone talks about burnout. But hardly anyone spots the difference between being tired and being exhausted by endless change.
Ashley Faus writes about sharing the lessons you learned because you got burned
Samantha Nowak gives a Texas Conference for Women 2025 Recap
Adam Fowles writes about an Operations Nation conference session about how operations leaders have a process problem masquerading as a productivity win
Al Dea shares takeaways from recent talent conferences, about the importance of making time and space to convene with others, be it a conference or informally in your smaller circles
Stephanie Middaugh writes how building internal relationships is one of the most ✨critical✨ parts of the Enablement role
Courtney Sembler writes that we’ve forgotten how to have fun at work and in transformations
Kathryn Castle asks: Did anyone here actually *plan* to end up in RevOps or GTM Systems?
Chris Wong answers: How can I engage my employees or volunteers? I don’t have the budget (or anything for volunteers)!
A few of the many posts about takeaways from the MOps-Apalooza conference:
Veronica Steele and more
Articles, Reports, Guides, Newsletters
Sara McNamara shares Learnings from MOPZA 2025 conference
Rameel Sheikh writes about how You Can’t Process Your Way Out of a People Problem
Irina Stanescu writes about The Hidden Factor Behind Underperformance (And Managers Often Miss It)
Sylvia LePoidevin and Andy Mowat share insights from conducting over 500 interviews in five years, prioritizing storytelling over credentials and proximity to customers over marketing playbooks (also a podcast)
Pete Crosby writes about how we aren’t shipping software. We are shipping Value.
Barb Mosher Zinck writes about why the future of marketing ops is Go-to-Market (GTM) product management, not GTM engineering
Clara Ma writes about “What If They Find Out I Don’t Belong Here?”
Mike Rizzo writes about Revisiting the RevOps Promise: What Needs to Change
Aneet Narang writes about how to use data storytelling to fix your boring presentations
Joe Ort writes that RevOps Isn’t Admin: Three Strategic Shifts to Get Maximum Value from Your Team 📝
PeopleStorming shares a straightforward communication framework (FOMIAR) for aligning your team around changes
Tom McDowall writes about The Arrow-In Problem: How Learning & Development Creates Its Own Credibility Crisis, and The Flip Side of Storytelling: Sharing others’ stories
Jeff Ignacio writes about Demand Generation Planning for Next Fiscal Year
Wes Kao writes about how to get faster approval from your manager
Andrea Chiarelli and Diamantino Almeida write about why automation demands better people leadership, not less
Eddie Reynolds writes about How to Get Quick Hits in GTM Ops and RevOps📝
Sangram Vajre writes about How to Productize Your Expertise Into a Repeatable Framework 📝
Susan Fennema writes about How to Solve Common Issues in Project Management and Remote Collaboration Challenges and How to Overcome Them
Lorraine K. Lee writes Why Public Speaking Is No Longer Optional—and How to Start Making It Your Superpower
Camela Thompson writes about RevOps Consultant Red and Green Flags
Nadia Davis writes about What CEOs Really Expect from Marketing: Key Insights to Truly Align with the C-Suite
Ben Stroup writes about Breaking Silos with Architecture Thinking: Enhance Collaboration and Streamline Workflows
Dr. Christie Vanorsdale writes about When Expertise Isn’t Enough: Why Learning Design, Not Just Content, Creates Strategic Value
John Cutler writes that Prioritization Starts With Strategic Prioritization
Jackie McMann shares an Industry Report: The Evolution of Revenue Operations & Enablement
Todd Rogers and Charles Dorison write that It’s Time to Streamline How We Communicate at Work in Harvard Business Review (3 free articles a month)
Podcasts, Webinars, Videos
I listened to and watched many sessions at MOps-Apalooza and plan to watch more recordings in the coming weeks for panels where I couldn't be in two places at the same time. If you have an in-person or virtual ticket, you can watch in the Accelevents app.
Jon Russo and Michael Hartmann discuss Translating Data to Boardroom Impact on OpsCast – 48 min 📝
Jacob Morgan and Matt Poepsel discuss how to reconcile the difference between challenging and supporting workers on The Predictive Index – 35 minutes
Akande Davis with Raja Walia discuss Why Ops Needs to Be at the Table (But Not Running the Show) on Call It RevOps – 15 minutes
Ashley Faus and John Wall discuss Human Centered Marketing on the Marketing Over Coffee podcast – 31 minutes
Samantha Thompson and Devon McDermott discuss how to break through in enablement job hunts on Troubleshooting Enablement – 35 minutes
Leonid Tunik and Cal Wilder discuss Why Finance and Operations Alignment Matters on Empowering Healthy Business: The Podcast for Small Business Owners – 36 minutes
Dr. V Boykin and Prasanna Vaidya discuss What Makes and Breaks Sales Training on the GydeBites podcast - 14 minutes
Featured Events or Classes:
November 4: “From MOps Leader to GTM Ops Leader” from MarDreamin’ On Tap 2025
December 4: How Strategic GTM Teams Leverage their Enablement Function from Pavilion
On demand: People Management Essentials from Google
Featured Book:
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
Live courses:
Process documentation courses’ next sessions are in early 2026
The next free RevOps BootCamp session starts in early 2026
Participate in the (non-academic) research for the next live course about employee onboarding
Emoji Key:
📝 Documentation | 🚢 Employee onboarding | $ Paid course/event/resource
Thanks, @jen, for highlighting my article on how enterprise architecture can break down silos. I think ops pros are uniquely positioned to see what's working and what's not. Now we just need to make sure ops has a seat at the strategy table.