Weekly newsletter #131
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I don’t have any personal updates to share today, so let’s just move right on to the curated resources!
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Last week’s most popular link:
Jeff Ignacio writes why publishing clear role and level expectations isn’t optional, it’s essential
What I've been reading, watching, and listening to:
LinkedIn
Andrea Belk Olson writes about how well-meaning leaders unintentionally derail productivity, trust, and change momentum
Al Dea is looking for examples of what coaching looks like internally within organizations
MOps-Apalooza is looking for volunteers for their conference
Janet Gehrmann writes about how startup life is basically a full-time job in confronting your own BS stories about what you can't do.
Vicky Kennedy shares questions to ask subject matter experts early on in the curriculum development process
Heike Young writes about how to grow in your role (or get a new one) by showing your impact over activity
Katherine Fisher writes about why you need to understand cultural differences to really resonate in the market
Kathleen Booth writes that the best marketers understand people
Martijn Scholtens writes about recurring challenges for the impact of Learning & Development, such as the low level of learner engagement in their training
Andrea Lechner-Becker writes about going to a CMO conference and being told to “stop asking questions” in sessions
Antti Nevalainen writes about how to really motivate your team
Jennifer George writes about watching a CEO deliver a message that technically hit every point... but still landed like a lead balloon
Tessa Whittaker writes about 9 things to do in the first 90 days as the head RevOps 🚢
Morgan Davis writes about running helpful retrospective meetings
Omi Diaz Cooper writes about how sustainable growth comes from understanding your people first, then optimizing your processes
Heather Robinette writes about how most RevOps challenges come from people not knowing what to do next
Lorraine K. Lee writes about how to become the CEO of your own career
Caterina Torres writes about Project Management — the missing key skill many RevOps folks fail to learn or enhance
Brian Washburn writes about how when designing a training session, you can't please everyone (especially when it comes to breakout rooms)
Christina Garnett writes about how it's incredibly hard to fight the urge to build your personal brand around what works for others
Peter Caputa writes that you don’t need to be unique. You need to be distinct.
Articles, Reports, Guides, Newsletters
Wes Kao writes about how to instantly sound more sincere
David Hoang writes about knowledge management to accommodate your needs📝
Carl Hendrick writes about The Jangle Fallacy: Same Idea, Different Name
Trainual shares a guide for improving your processes, and Guide to Process Documentation and Process Improvement (with Templates) 📝
Sophie Schaffran writes about 4 constants to define when it feels like everything else is changing
GNW Consulting shares a RevOps Framework
Caroline Van Dyke shares a Learning Everywhere Playbook about Airtable’s Academy launch
Matik shares a guide for Building an Operations Strategy for Customer Success 📝
Jordan Stark and Darcy Eikenberg write about Leading After Your Predecessor Fails in Harvard Business Review (3 free articles a month)
Scaling Edge shares The Enablement Handbook
Amber Gray shares A Practical Guide to Delegation 📝
Chandni Kazi and Claire Hastwell write about Remote Work Productivity Study: Surprising Findings From a 4-Year Analysis 📝
Sarah Cannistra shares the playbook for building a successful learning and development program
Workshop shares an internal communication audit guide and template
Eddie Reynolds writes about how to Make Sure Your Next CRO Role Doesn’t Set You Up to Fail
Sara Wachter-Boettcher writes about what to do when you feel like you can’t win at work
Amanda Natividad writes about The Case for Zero-Click Content in a Zero-Trust Ecosystem
Hebba Youssef shares an employee onboarding template 🚢
Tom McDowall writes about Story Shapes That Actually Work in Training
Amy Mitchell writes about Where Product Meets Finance: Five Shifts to Help Product Managers Avoid Delays, Earn Trust and Grow Responsibly
Jeff Ignacio writes about the 6 Pillars of Customer Success Operations 🚢 📝
Simone Jacobi and Karyn Chenoweth write about rethinking how we prepare new hires 🚢
Chris Guillebeau writes about: Instead of a Gratitude Journal, Try Making a Failure Log
Karen K. Ngo writes about Why Your Resume Isn’t Enough, So Stand out with your Career Walking Deck 📝
Adi Klevit writes about Optimizing Your Business for Future Growth Starts With the Right Systems 🚢 📝
Mike Rizzo writes about building a personal brand as a Marketing Ops leader 📝
Podcasts, Webinars, Videos
Anna Clemens and Jennifer van Alstyne discuss Storytelling for Scientists on the Researchers’ Writing Podcast – 40 minutes
Harv Nagra discusses THE OPS CHEAT CODE: One year of insights on The Handbook podcast – 32 minutes 🚢 📝
Lawrence Yeo and Paul Millerd discuss Lawrence’s recent book Inner Compass: Mastering The Inner Game on The Pathless Path podcast – 70 minutes
Muriel Wilkins and Hannah Bates discuss Is the C-Suite Right for You? On the HBR on Leadership podcast – 50 minutes
Nick Bennett and Erica Schneider discuss how to own your point of view on the How Solos Scale podcast – 44 minutes
Al Dea and Neil Amato discuss Change for the better: How your attitude can make all the difference on the Journal of Accountancy Podcast – 16 minutes
Camela Thompson and Joe Di Grande discuss when Teams Are Speaking Different Languages on The Customer UnSuccess Podcast - 37 minutes 📝
Akande Davis with Raja Walia discuss Customer Journey Mapping Exposed on the Just Call it Revops Podcast – 17 minutes
Raja Walia and Andrea Lechner-Becker discuss How Revenue Is Killing Marketing In 2025 on Old-fashioned Marketing – 26 minutes
Layla Pomper discusses how to write documentation without killing creativity: Creating procedures only where creativity isn't needed on a ProcessDriven YouTube short – 90 seconds 📝
Featured Events or Classes:
Starts July 30: Generalist Summer School from Generalist World
August 5: The Strategic Genius of Taylor Swift from Harvard Business Review
Starts August 5: Managing for Impact ($) from Winning By Design
August 6: How to Diagnose Learning Needs that Drive Action ($) from Nonprofit L&D Collective
Starts August 14: The FP&A Bootcamp ($) from Christian Wattig
Starts August 14: Executive Communication & Influence for Senior ICs and Managers ($) from Wes Kao
August 14: Leading Through Change: How Learning Professionals Can Adapt, Grow, and Thrive During Uncertain Times from ELB Learning
August 19 in San Diego, CA: Summer Sips: Happy Hour from MarketingOps.com community
September 17: MarTech Virtual Conference from MarTech
October: SMX Master Classes($) from Search Engine Land
Featured Book:
Bring Your Human to Work: 10 Surefire Ways to Design a Workplace That Is Good for People, Great for Business, and Just Might Change the World by Erica Keswin (affiliate link to bookshop.org)
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
Live courses:
Process documentation courses and workshops for September & November
The next free RevOps BootCamp session starts in October
Participate in the research for the next live course about employee onboarding
Emoji Key:
📝 Documentation | 🚢 Employee onboarding | $ Paid course/event/resource