Weekly newsletter #129
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
This week, I caught up with creating a blog about a podcast episode I spoke on, related to an employee onboarding course and research. You can read it here.
Onto the curated resources!
Thanks to this week’s sponsor:
If you have helpful human content, events, or other resources you think could help the readers here, consider sponsoring this newsletter!
Last week’s most popular link:
Justin Norris writes that most ops teams are deep in documentation debt 📝
What I've been reading, watching, and listening to:
LinkedIn
Jen Igartua shares RevOps Black Box Horror Stories 📝
Karyn Guilford writes about takeaways from the Uptempo webinar on interviewing for marketing operations roles
Ryan Wright writes about how if you want to scale, move from instinct to system 📝
Crissy Saunders writes about things in go-to-market operations that should be easy.... but aren't 📝
Abi Williams writes about the one question that many people still cannot answer when it comes to sales opportunities
Natalie Furness writes about finding RevOps and feeling seen
Leah Russo writes about how Moving fast is glamorized. Until you’re the one sprinting
Drew Smith writes about how to ask executives about reports creation to make you a hero in the eyes of your leadership team
Ragen Dodson writes about how we are asked to create miracles in a system that often forgets the humans behind the numbers
Kathryn Castle shares a recent hiring experience from only a LinkedIn post
Andrea Petrone writes about the consequences of losing a top-performing team member 📝
Tessa Whittaker shares learnings as a RevOps leader who spent a day as a sales rep
Victoria Flynn writes about how you don’t become a thought leader by staying in your lane. You get noticed when you combine what you know with who you actually are...and make people care
Sirvan Jackson writes about how flying blind with stakeholders isn't just exhausting. It kills your credibility
Greg Portnoy writes about why partnership leaders are burning out
Iulia Tesfai writes how Stepping into fractional RevOps isn’t just a new title, it’s a whole new mindset
Janet Gehrmann writes that the real value isn't in any single data source. It's in the story that emerges when you connect them
Jeff Ignacio writes why you shouldn’t underestimate the power of a well-crafted closed-won announcement in Slack for a hard-fought sales deal
Caterina Torres writes about how the role of Ops has changed over the past few years
Articles, Reports, Guides, Newsletters
Darrell Alfonso shares a Marketing Ops Job Interview Cheat Sheet and the number 1 mistake in GTM execution
Hebba Youssef writes about Decoding relationships at work
Jordan Nottrodt writes about Transparency in the workplace: striking the right organizational balance
CJ Gustafson writes about how to Talk About Your Competition Without sounding like a jerk
Wes Kao writes about how to delegate while maintaining high standards
Chaitali Narla writes about how to Ask for approval and funding to attend a relevant conference, how to Ask to lead a meeting that your manager usually runs, how to Ask to push out a project timeline, Ask to shadow someone in another role within your organization, Ask to reschedule meetings that don't work for you
Jeff Ignacio writes about Building a Sales Process Map 📝 and Sales Capacity Planning
Katheryn Thayer writes about Why Startup CMOs Should Work Like General Managers: Cedar’s Stella Sanchez on the Generalist Approach
Kristie K. Jones writes about what to do to become a top ten percent salesperson📝
Ben Stroup writes about how The Secret to Successful Projects May Surprise You
Justin Welsh writes about the portfolio life experiment
Pavilion shares a guide for Succeeding in Your First 90 Days as a CXO 🚢
Jen Thornton writes about Synthesizing Across Systems: The Superpower of the Modern Leader
Rashmi Vittal writes about how go-to-market leaders can become CEOs
Joe Hudson writes about how Knowledge Work Is Dying and What Comes Next
Mike Rizzo writes about Career Paths in marketing operations: Opportunities Beyond the Day-to-Day
Regina Gerbeaux writes about The High-Leverage Leader’s Guide to Talent
Colette Molteni writes about Why Stress Makes You Snappy (and Kinda Dumb)
Ashley Rudolph writes about how to Stop Overthinking and Start Speaking Up in Meetings
Jamie Bell writes about how to bridge the communications gap with managers
Podcasts, Webinars, Videos
Jessica Thomas and James Geyer discuss how to become VP of RevOps on the AccountAim: RevOps Analytics podcast, Boardroom RevOps – 29 minutes
Jen Ostrich discusses The Leadership Gap No One Talks About on The Work of You podcast – 23 minutes
Victoria Harkes and George B. Thomas discuss Mentorship, mastery, and more on the Women of HubSpot podcast – 46 minutes
Layla Pomper discusses These 4 Systems Are the Secret to A Business That Runs Without You on a ProcessDriven video – 14 minutes
Michael Hartmann, Naomi Liu, and Mike Rizzo discuss Behind the Scenes with the OpsCast Crew on OpsCast – 47 minutes 🚢
Florian Frese and Liam Bartholomew discuss internal communication and internal marketing on the Marketing Dilemmas podcast – 42 minutes
Nick Bennett and Erica Schneider discuss Recurring problems require recurring solutions on the How Solos Scale show – 40 minutes
Nicole Looker and Royce Hall discuss scaling RevOps on a Startup budget on the Coffee Dreamin podcast – 28 minutes📝
Featured Events or Classes:
Starting July 15: Scrappy Attribution: A Real-World Framework for Measuring What Matters ($) from marketingops.com
July 15: Marketing (re)Focus 2025 from Grazitti Interactive
July 15: Proof of Learning = Proof of Impact: Show Your Exec Team What Customer Education Really Delivers from SkillJar
July 16: Why Customers Really Click: How to Get People to Pay Attention, Take Action, and Buy from MO Martech
July 17: Empowering the Frontline: Exploring Smarter Onboarding and Reduced Turnover from Chief Learning Officer Magazine
July 22: How Top Finance Leaders Maximize Forecast Accuracy from Zeskar
July 22: AMA: Engine VP of Revenue Operations, Mollie Bodensteiner on Marketing / Revenue Ops Alignment on ShareBird
July 30: Monthly Insights Program For Customer Education professionals from BrainStorm
Various dates: The Method Mapping Intensive ($) from Kelly Diels
On demand: Human Leadership course ($) from Erica Keswin on LinkedIn Learning
On demand: Revenue Operations Metrics Certified: Masters ($) from Revenue Operations Alliance
Featured Book:
The Inner Compass by Lawrence Yeo (affiliate link to bookshop.org)
Featured Remote Jobs:
Senior Director, Revenue Operations - Customer Acquisition at Experity
Enablement Systems, Digital Adoption Manager (Contract) for Okta
A Few Ways I Can Help You
On-demand courses:
Live courses:
Enroll in the process documentation course and workshops here for October & November sessions
The next free RevOps BootCamp session starts in October
Participate in the research for the next live course about employee onboarding
Emoji Key:
📝 Documentation | 🚢 Employee onboarding | $ Paid course/event/resource
Thanks, @jen, for highlighting my article. Appreciate you!