Weekly newsletter #128
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
Before I start writing about the instructional design classes I’ve finished, to share learnings and also help myself retain that knowledge, I have a few blogs on past classes and podcasts to catch up on. This week’s blog is about a Change Management class I took through Pavilion a few months ago. I hope it is helpful!
Onto the curated resources!
Thanks to this week’s sponsor:
If you have helpful human content, events, or other resources you think could help the readers here, consider sponsoring this newsletter!
Last week’s most popular link:
Elaine Page writes how you can’t just present your idea to executives, you have to sell it - with precision, confidence, and executive relevance
What I've been reading, watching, and listening to:
LinkedIn
Justin Norris writes that most ops teams are deep in documentation debt 📝
Lorraine K. Lee shares 5 game-changing phrases that helped unlock promotions, leadership opportunities, and more visibility at work
Claire Robinson writes that you should stop calling it marketing ops if you’re not investing in your people
Milly Tamati writes about how organization design is crumbling and how to prepare
Eric Partaker writes how Most CEOs make million-dollar decisions using the same process they use to pick lunch, and that's exactly why 70% of strategic initiatives fail
Katherine Fisher writes about ways to improve your Revenue Reliability
Mollie Bodensteiner writes about tech decisions as scabs or scars
Kathryn Rose shares highlights from the Tech Diplomacy Forum
Antonina Panchenko writes about how one of the most common mistakes in corporate learning is trying to embed motivation directly into the course
Andrei Zinkevich writes about 20 questions to define the short-term and long-term wins in go-to-market strategy
Natalie Furness writes about how the best executives instill a RevOps culture: alignment between all people, processes, data, and technology
Lavinia Mehedințu writes about not being a fan of the idea of "building a learning culture."
Sandy Robinson writes and talks about why you should collaborate with leaders to address tool sprawl and siloed communication, which ultimately impacts the customer journey and experience
Rosalyn Santa Elena writes about how to help others help you when you’re looking for a job, and that Revenue Operations is NOT just about systems
Aditya Vempaty is looking for a business-to-consumer Chief Marketing Officer to deliver a conference keynote
Jillian Puente writes about why everyone thinks they can do marketing
Amy Spurling writes about a shift in how employees use their professional development stipends
Jeff Ignacio writes about the prerequisites for successful Annual Operating Plans
Andrew Dimmick writes about one of the hardest things about working in marketing ops
Katyusca Barth shares takeaways from the Revenue Operations Alliance Summit in London
Articles, Reports, Guides, Newsletters
Shivani Berry writes about how to have your message heard in meetings
Chaitali Narla writes about how to ask your manager about moving to a different team and how to ask for reimbursement for an external course, book, or career coaching
Axios HQ shares an all-staff communications playbook 📝
The Predictive Index shares a guide on how HR can combat perception bias
Lucia Rahilly chats with Anthony Marshall and Cindy Anderson about The ROI of Thought Leadership: Calculating the Value That Sets Organizations Apart
Julie Clow writes about Why Performance Management Systems Keep Missing the Mark
Sandra Sjoberg writes about why power skills – formerly known as ‘soft skills’ – are the key to business success
Alessandra Wall writes about What Your Schedule Says About You—and What It Might Be Costing You
Arriel Balogun writes about Mentorship, Sponsorship, and the 'Fairy Godmother Effect' in Revenue Operations
Joshua Miller writes about Why Your Expertise Is Keeping You Stuck 📝
Heather Burright writes and talks about Building a Learning Strategy to Support Your Succession Plan 📝
UCD Dublin Professional Academy shares a case study for the essential role of soft skills
Regina Gerbeaux writes about how to make decisions at the top actually understood (and executed) on the ground
Michael D’Aleo writes about The Importance of Holistic Sales Rep Onboarding 🚢
Ashley Rudolph writes about 9 Low-Lift Ways to Stay Top of Mind (and Unforgettable) at Work
Melissa Swift writes about How Leaders Fight Back Against Overwork
Tiago Forte writes about a 4-Stage System for Learning Anything New
Write the Docs shares Strategies for successful documentation audits 📝
Dave Gerhardt writes about How to Put On a Virtual Event People Actually Want to Attend
Clark Quinn writes about writing for learning
Carl Hendrick writes about learning and why The Most Important Memory is Still the One Inside Your Head
Jeff Wetzler writes about The Right Way to Prepare for a High-Stakes Conversation (Harvard Business Review, 3 free articles a month)
Podcasts, Webinars, Videos
Ejieme Eromosele and Andy Mowat discuss a systematic approach to evaluating three-dimensional job candidate fit and identifying transferable competencies in non-traditional hires on How I Hire – 33 minutes
Layla Pomper discusses why You Don’t Need More Ideas... You Need This System in a ProcessDriven video – 14 minutes
Courtney Sembler and George B. Thomas discuss Bias, Breakthroughs, and Becoming a Leader on the Women of HubSpot podcast – 43 minutes
Josh Lowman and Dave Gerhardt discuss How to Be Irreplaceable in B2B Marketing on The Exit Five CMO Podcast – 63 minutes
Jen Swanson, Lily Smith, and Randy Silver discuss How to build a product-led operating model that actually sticks on The Product Experience podcast – 39 minutes
Sydney Mulligan and Lauren Aquilino discuss the Introvert's Guide to Networking: Less Small Talk, More Impact on Pretty Funny Business – 26 minutes
Melissa Garcia and Marija Skobe-Pilley discuss Melissa’s career journey from fashion to customer success on the Women in Customer Success (WiCS) podcast – 32 min
Ahmad Moore, Michael Hartmann, and Naomi Liu discuss Following Your Passions to Marketing Operations on Opscast – 47 minutes
Ashley Faus and Megan Martin discuss if Your Event Strategy is Built for Humans or Just Your Dashboard? On the Event About It podcast – 26 minutes
Justin Humphreys and Jeff Ignacio discuss if startups should hire RevOps early on The RevOps Review – 20 minutes
Josefine Campbell and Andy Kaufman discuss ideas for you and your team if you’re feeling low on energy on the People & Projects Podcast – 35 minutes
Lisa Coulson and Sheryl Kline discuss Evolving HR with Purpose: From Policy to People-Centered Progress on Fearless Female Leadership – 28 minutes
Emily Christine, Erik Arntzen, Niki Patkar, and Rosa Gandler discuss How Ops Teams Are Supercharging Customer Success on a Matik webinar – 50 minutes - 📝
Leslie Venetz, Meghann Misiak, and Monica Stewart discuss the most important work you can do to forge stronger connections with your buyers, avoid burnout, earn the attention of enterprise accounts and grow your revenue on Sales Alchemy – 58 minutes
Darrell Alfonso and Leanne Dow-Weimer discuss How Marketing Ops Powers Strategic Growth on Markigy: The Science of Marketing Strategy Podcast – 48 minutes
Featured Events or Classes:
July 8: Revenue Acceleration workshop from marketingops.com
Starts July 9: Public Relations Strategies Certification Course ($) from Ragan Communications and PR Daily
July 9: Am I a leader or a person? Choosing both in HR from 15five
July 10: The CS Revenue Framework from The Customer Success Pro
July 17: Empowering the Frontline: Exploring Smarter Onboarding and Reduced Turnover from Chief Learning Officer 🚢
July 18: Tell Better Stories with Data: Advanced Reporting for Stakeholder Influence from marketingops.com
July 22: Inclusive by Design: Making GTM Systems Work for the Whole Team from RevOps Co-op
September 15-17: Content Marketing World ($) in San Diego, California from Content Marketing Institute
Featured Book:
Courageous Marketing: The B2B Marketer's Playbook for Career Success by Udi Ledergor (affiliate link to bookshop.org)
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
Live courses:
Enroll in the process documentation course and workshops here for October & November sessions
The next free RevOps BootCamp session starts in October
Participate in the research for the next live course about employee onboarding
Emoji Key:
📝 Documentation | 🚢 Employee onboarding | $ Paid course/event/resource