Weekly newsletter #119
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I am excited to see some of you in person this week at RevOpsAF in New Orleans! I am packed and ready to go once I finish and schedule this newsletter. 😁
Onto the curated resources!
Thanks to this week’s sponsor:
If you have helpful content, events, or other resources you think could help the readers here, consider sponsoring!
Last week’s most popular link:
Molly Graham writes that when someone flails in their first 90 days, it’s rarely because they’re bad at their job. It’s often because they didn’t get a map. 🚢
What I've been reading, watching, and listening to:
LinkedIn
Kerri Simmons asks: When people are afraid to like, comment, or congratulate others on LinkedIn—what does that say about workplace culture?
Casey Hill writes about the power of commenting on LinkedIn
Jeff Ignacio writes about the deep flaw in a "hire only sales reps to scale” model (continued in the newsletter) and how RevOps is less the "CRM police" and more the Chief Accountability Officer
Maree Deane writes about enablement thoughts: Content needs Context, and that comes from teaching, not just training
Ahmed Radwan writes how standardized work isn’t just for the frontline—it’s for leaders, too 📝
Jess Almlie asks: Have you ever been in a conversation with someone who switches the topic without warning, and your brain struggles to catch up?
Kristen Kelly writes about how tools get installed, but systems get used
Ashley Lewin writes about building a marketing team differently through an ecosystem of expert freelancers and agencies — with deep craft, strong points of view, and killer communication
Anne Pao asks: Who's putting your name forth when you aren't in the room?
Ali Schwanke writes about the reasons content fails, which is not because it's poorly created
Cory Huff writes that if no one knows what you're experimenting with, they can't learn from it—and they definitely can't help you make it better 📝
Daren Lauda writes that you don't have a forecasting problem, you have a planning and alignment problem
Articles, Reports, Guides, Newsletters
Lisa González writes about making processes easily accessible and user-friendly 📝
Eddie Reynolds writes about how to Promote Your CRO to a REAL CRO
Olga Stavrova, Dongning Ren, and Anthony M. Evans write about new research that finds that while individuals who turn the camera off might experience less fatigue and maintain engagement, others might see them as disengaged, having lower moral standards, and a poor fit for leadership
Justin Welsh writes about how luck is mostly just math
Heather Walker writes that expecting constant high performance is not realistic
Palena Neale writes about how Empathy Is a Non-Negotiable Leadership Skill. Here’s How to Practice It. In Harvard Business Review – 3 free articles a month
Christie DeCarolis writes about the human element of learning
Peoplestorming writes about creating a Neurodivergent-Inclusive Workplace 📝
Karl Sakas writes about how to create and sell a course at your agency
Wes Kao writes about why high performers make assertions: The difference between insights, suggestions, and assertions
Ben Stroup writes about how to Master Project Margins and Win Finance Leaders' Trust: Implement Cost-Savings Disciplines Without Sacrificing Quality
Colette Molteni writes about The Thing We Forget When We’re Fed Up: How to Stay Human When Everyone’s Testing Your Patience
Podcasts, Webinars, Videos
Esther Perel and Damon Klotz discuss what makes up the fabric of work culture: relationships on the Culture First Podcast – 44 minutes
Adrienne Adhami and James Mitra discuss how to make decisions in a world of endless choice on the 40 Minute Mentor podcast – 50 minutes
Shannon Howard and Justin Simon discuss how to use webinars as a powerful lead generation and sales tool on the Distribution First podcast – 36 minutes
Melody Wilding and Curt Nickisch discuss The Conversations You Should Be Having with Your Manager (managing up) on HBR Ideacast – 30 minutes
Lewis Chawko and Jeff Ignacio discuss Lewis’s journey from Sales Rep to Consultant on the RevOps Review podcast – 22 minutes
John Meyer and Marcel Petitpas discuss How to Appeal to More Clients Without Diluting your Niche on the Agency Profit Podcast – 36 minutes
CJ Gustafson and Leah Tharin discuss The Silent Recession: Why Product Leaders Need CFOs Now on PRODUCTEA with Leah - 47 minutes
Emily Kramer, Devon Watts, and Grace Erickson discuss how sales and marketing can get aligned in 2025 on the Dear Marketers Podcast – 58 minutes
Featured Events or Classes:
May 14: Adapting to Change: The Top Marketing Ops Priorities for the Future from Uptempo
May 14: From insights to action: Making performance a priority at Typeform from Culture Amp
Featured Book:
The Work Revolution: Freedom and Excellence for All by Julie Clow (affiliate link to bookshop. org)
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
Live courses:
Enroll in the process documentation course and workshops here
The next free RevOps BootCamp session starts soon: join the waitlist for October
Participate in the research for the next live course about employee onboarding
Emoji Key:
📝 Documentation | 🚢 Employee onboarding | $ Paid course/event/resource
Thanks, @jen, for highlighting my article!