Weekly newsletter #117
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
Balancing work, classes, and other work, such as this newsletter, was taking all my time and energy this week, so I have no new updates to report here! :)
Onto the curated resources!
Thanks to this week’s sponsor:
If you have helpful content, events, or other resources you think could help the readers here, consider sponsoring!
Last week’s most popular link (tied):
Sara McNamara shares a list of ‘You might be in ops if…’
Tina Bishop and Therese Brinkman discuss the ADKAR change management model on RevOps Champions — 35 minutes
What I've been reading, watching, and listening to:
LinkedIn
Ali Schwanke writes about the number of "sales things" that look and smell like sales but are not sales at all, and how to effectively do marketing and sales in 2025
Kerry Wheeler writes about what to do if you have a beautiful customer newsletter... and no one cares
Lauren Aquilino writes about how project managers are often unsung heroes but only get noticed *after* trouble strikes
Kristi Faltorusso writes that empathy is not what makes a great customer success manager; business acumen does
Anastasia Natkins writes about how most productivity advice assumes we all process time, tasks, and motivation the same way. Spoiler: We don’t.
Jeff Ignacio writes about why interlocking cadences for revenue operations are instrumental, and how getting buy-in for more investment or capacity often hinges on making a compelling, data-backed business case
Operations Nation is looking for speakers and facilitators for its European conference
Andrew Dimmick writes about creating and teaching a marketing operations class for a university
Sara McNamara shares an extensive Notion doc on email deliverability
Morgan Short writes about the hardest part of a job as a director of content marketing
Andrea Lechner-Becker writes about the common question of: What are you going to do with generic email addresses?
Lavinia Mehedințu shares a guide for one-person learning & development teams, including onboarding resources 🚢
LeAyn Walton writes about the difference between subject matter experts teaching and instructional design
Articles, Reports, Guides, Newsletters
Jill Felska writes about how that “Quick Check-In” might be hurting your team
Christie DeCarolis writes about getting learners through the first five minutes of learning and closing the loop to applying what they've learned
Wes Kao writes about 7 phrases to make giving feedback easier
Darrell Alfonso writes about What to Do If You’re Feeling Stuck or Lost in Your Ops Career
John Cutler writes about The 4 Prioritization Jobs (And Why It Matters)
Bryan Brown and Sangram Vajre write A Manifesto for CEOs: How to Connect Strategy to Execution
Amy C. Edmondson and Michaela J. Kerrissey write about What People Get Wrong About Psychological Safety in Harvard Business Review (3 free articles a month)
Alysha Khan writes a plan for catching up on documentation 📝
Jen Spencer writes about When Systems Fail, People Pay the Price 📝
Mike Grinberg writes about Repositioning from a Position of Strength
Nobl writes about the 4 types of executive teams
Sandy Robinson writes about From Chaos to Clarity: Navigating Revenue Operations
Stephen Diorio writes about The Human Side Of Revenue Operations in Forbes (4 free articles a month)
Erica Schneider shares an entire launch strategy
Rand Fishkin writes and talks about Demand-Creation vs. Demand-Converting Marketing
Lata Hamilton writes about how organisational change is, in reality, culture change
Podcasts, Webinars, Videos
Kevin Evers and Alison Beard discuss What All Leaders Can Learn from Taylor Swift on HBR Ideacast – 27 minutes
Sara Ellis and Helen Tupper discuss Why Understanding Your Manager Matters For Career Growth on the Squiggly Career podcast – 26 minutes
Mike Rizzo and Amy Cook discuss how RevOps Leaders Need a Marketing Ops Mindset on the Go to Market podcast (takeaways here) – 18 minutes
Eric Westerkamp and Michael Hartmann discuss taming the Data Dumpster Fire: How to Make Marketing Metrics Make Sense on OpsCast – 47 minutes
Alysha Khan, Blaine Tetterton, and Austin Lopesilvero discuss how NOT to lead hot garbage on Mopping up the Moopsies – 59 minutes
Nicole Looker and Camela Thompson discuss The Keys to Prioritization in RevOps on the RevOps AF podcast – 21 minutes 📝
Chris Guillebeau and Jenny Blake discuss Navigating Time Anxiety, Reducing Inbox Dread, and Creating Ease Loops on the Free Time podcast – 45 minutes
Featured Events or Classes:
April 23: Navigating Change Management in the Age of Consolidation from marketingops .com
April 23-25: ServiceCon from Hubflo
April 23: Empowering Managers: How HR Can Fuel Leadership Success from 15five
April 24: 4 Reasons Why Managers Fail & How To Avoid Them from Jason Yoong and Marsden Kline
April 28: World Certification Week 2025 Kickoff: A Conversation Around Education from HubSpot
June 5: Beyond completion rates: how L&D can drive revenue growth from L+D Shakers
On-demand: Community Strategy Academy (some free, some $)
Featured Book:
Shatterproof: How to Thrive in a World of Constant Chaos (and Why Resilience Alone Isn't Enough) by Tasha Eurich (Affiliate link to bookshop.org)
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
Live courses:
Enroll in the process documentation course and workshops here
The next free RevOps BootCamp session starts soon: join the waitlist for October
Participate in the research for the next live course about employee onboarding
Emoji Key:
📝 Documentation | 🚢 Employee onboarding | $ Paid course/event/resource