Weekly newsletter #116
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
My classes are going well, and I’ve mostly finished the first course in Learning Technology, aside from waiting for my final paper to be evaluated in case I need to make a few changes to pass competency. Next up is a learning analytics class, which I hope to finish before the RevOpsAF conference on May 6-8.
I’m continuing to polish and practice my slides for that event and will probably be practicing it daily after this week, so I can be confident in delivering no matter what disruptions may occur (like slides crashing again on stage! 😬).
Onto the curated resources!
Thanks to this week’s sponsor:
If you have helpful content, events, or other resources you think could help the readers here, consider sponsoring!
Last week’s most popular link (tied):
Andrea Lechner-Becker writes about creating career pathing for a team
Chris Willis writes a story about how sales and marketing alignment can often be thwarted because an organization has a loose definition of who really qualifies to buy your product
What I've been reading, watching, and listening to:
LinkedIn
Jen Igartua gives advice to people thinking of starting their own agency
Anne Pao writes about how to become a startup advisor
Jeff Ignacio writes about why topline numbers internally should be clearly defined, and signs RevOps should support the transition from founder-led sales
Matt Green writes about a correlation between how a company treats onboarding a new client and how they onboard a new team member
Lavinia Mehedințu shares 28 signs your organization is learning
Sara McNamara shares a list of ‘You might be in ops if…’
Molly Graham writes how great delegation is hard to learn and hard to stick to as a manager, and the “clear commitments” framework
Kristen Kelly writes about how many agencies aren’t able to differentiate their services or provide niche enough expertise to anchor them to value-based pricing
Kelsey Opel writes about making sure time is aligned with priorities—at every level of the business
Jeff Kushmerek writes how way too many people buy tools before they even have their processes figured out
Andrew Whatley writes about how Cognitive Load Theory is a game-changer for online learning
Jett Hirsch writes how project management tools are powerful but not a magic fix
Articles, Reports, Guides, Newsletters
Ayomide Yissa writes about calculating the ROI of documentation and knowledge bases 📝
Lavinia Mehedințu writes about how as a learning and development professional, your ability to influence others can block or enable your impact and career growth
CFO Secrets writes about how spreadsheets don’t tell stories. People (and memes) do
Scott Young writes about the three questions for effective meta-learning
Sarah McDevitt writes why "It's Fine" is the most expensive phrase in the agency world
Jeff Ignacio writes Why Every Revenue Operations Leader Needs a Living Roadmap 📝
Penny Penati writes how your processes are not the product. Behavior is. 📝
Sara McNamara writes about The 9 Marketing Reports That Actually Matter (And How to Pull Them Without Losing Your Mind)
Culture Amp shares a guide about the science of sustainable high performance, including the importance of onboarding 🚢
Al Dea writes about The Role of The Manager in The Evolving Workplace: Why Developing Talent Matters in Today's World of Work
Aakash Gupta writes about How to Build a Scaled Experimentation Engine (yes, it involves documentation!) 📝
Chris DuBois writes about Unleashing Your Agency's Hidden Brilliance: Why the Best Ideas Often Come from Unexpected Voices 📝
Podcasts, Webinars, Videos
Tina Bishop and Therese Brinkman discuss the ADKAR change management model on RevOps Champions — 35 minutes
Jenny Blake discusses how to train the system, then the person on Free Time — 18 minutes 📝
Elissa Fink and Adam Schoenfeld discuss lessons learned from marketing’s role in the boardroom to preventing small “trash can fires” from turning into full-blown “house fires” on The PeerSignal Podcast — 56 minutes
Wes Kao and Lenny Rachitsky discuss becoming a better communicator: Specific frameworks to improve your clarity, influence, and impact on Lenny’s podcast —93 minutes
Rosalyn Santa Elena and Jamie Miller discuss The Secret to High-Performing RevOps Teams on Inside RevOps — 5 mins
Matthieu Garlock and Jeff Ignacio discuss the complexities of revenue operations in a marketplace model on The RevOps Review — 32 minutes
Lindsay Tjepkema and Rachel Bryant discuss how the BRAVE framework can transform marketing effectiveness at every level on The RevRoom — 41 minutes
Featured Events or Classes:
April 15: Mastering Lifecycle Marketing: Real-World Tactics from Leading B2B Teams from Exit Five
April 17: Activate Summit from Iterable
April 29: HBR Leadership Summit 2025 ($) from Harvard Business Review
May 1: 5 RevOps Lessons We've Learned & How They Impact Business Performance from LIFT Enablement
Ongoing: Executive Elevate($) a 12-month accelerator by Women in Revenue + Athena Alliance
Featured Book:
Scaling Up by Verne Harnish (Affiliate link to bookshop.org)
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
Live courses:
Enroll in the process documentation course and workshops here
The next free RevOps BootCamp session starts soon: join the waitlist for October
Participate in the research for the next live course about employee onboarding
Emoji Key:
📝 Documentation | 🚢 Employee onboarding | $ Paid course/event/resource