Weekly newsletter #106
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I have finished the second section of my book’s Chapter 7 about individual success in RevOps, answering the research question about each expert’s path into RevOps. You can read it here.
Onto the curated resources!
Thanks to this week’s sponsor:
If you have a human-centric resource you think could help the readers of this newsletter, consider sponsoring it!
Last week’s most popular link:
Mike Rizzo shares A MOps Leader’s Playbook for Data Ownership
What I've been reading, watching, and listening to:
LinkedIn
Peter Caputa writes about how scaling a business without a defined strategy is not only impossible, it's exhausting
Heidi Kirby writes about intentional connection and the difference between reaching out in good faith and treating someone’s time, expertise, or work as if it’s yours to take
Janet Gehrmann shares takeaways from Primary Venture Partners’ "On the Business Mastery Day for Women SaaS Execs"
Leore Spira writes about Why Founders Need RevOps Leaders as go-to-market Advisors
Darrell Alfonso shares a diagram of how strategy works at different levels
Emily Kramer writes why and how you should break quarterly goals into monthly milestones
Natalie Furness shares 4 things that allowed her business to grow so fast 📝
Andrea Brewster shares takeaways from the D2 collective event on HR being truly human-centered by empowering employee wellbeing
Josh McClanahan writes about how RevOps teams today are in a similar spot to Customer Success teams 15 years ago, and how turnover in RevOps roles is going to skyrocket
Kelsey Opel writes about keeping the human side of leadership in focus when making tough calls
Rosalyn Santa Elena writes about how in order to scale, you need to have the right infrastructure 📝
Crissy Saunders writes how people like having opinions but don't like making decisions, and how it is not the "sexy" stuff that will help solve the problems
Jeff Ignacio writes how to model a business or a sales territory where the number of target companies makes it difficult for a standard waterfall model 📝
Anastasia Natkins writes about the benefits of templates 📝
Jessica Kao shares Keys to Digital Transformation Success Part 2
Lorena Morales writes about the transition from being seen to helping others be seen
Sara McNamara writes how you need marketing ops even if you’re a small organization
Kristen Kelly writes about the pros and cons of using Loom-like tools for responses to questions 📝
Anne Pao shares takeaways from the book Leadership and Self-Deception from The Arbinger Institute
Maggie McClure writes how the most expensive sentence in business isn't "she quit." It's "she was the only one who knew how to do that." 📝
Nick Lawrence writes why you should remove the obstacles that are preventing outputs from being produced to a certain standard so your enablement team can improve performance
Articles, Reports, Guides, Newsletters
Troy Sandidge writes about Mastering Strategic Buy-In: Turning Resistance Into Real Progress
Andrea Olson writes about how Your Reliance on Business Jargon Is Sabotaging Your Success
Jess Almlie asks if gaining All the L&D Skills is An Impossible Feat
Scott Wilder writes about why customers should attend staff meetings
David Hoang writes about making decisions happen: influencing through action
Rachael Bueckert shares 7 Frameworks for Optimizing Go-to-market
Gustavo Razzetti writes about How to Make Culture Tangible and Actionable – the ABCs
CFO Secrets writes how the CFO role is NOT changing
Daphne Costa Lopes writes how scaling onboarding is very hard (but not impossible)
Wes Kao writes about when picking your battles when you’re hyper-rational, don't get caught up in being technically right at the expense of being effective
Nell McShane Wulfhart writes about using streaks to build habits (gifted free link)
Lenny Rachitsky shares a first look at Jake Knapp and John Zeratsky’s new book, Click, and the new 2-day process for jump-starting big projects right
Ben Stroup writes about How to Build a Work Breakdown Structure for Any Project
David Loftesness writes about This 90-Day Plan Turns Engineering Leaders Back into Frontline Developers 🚢
Karl Sakas writes about how to pick the right agency Team Structure: 5 options to scale
Julia Levy profiles Hillary U: Sr. Director of Employee Communications & Experience, Rivian Automotive
APQC shares a 2025 Process & Performance Management Priorities & Challenges Survey Report
Amanda Natividad writes about Why One-Pagers Are Dead (And What to Send Instead)
Ethan Evans writes about a LinkedIn Learning filming experience, lessons, and 3 questions to guide your own cycles of “Think, Test, Learn” in your career and life
Julie Zhuo writes about the Valuable Employee Paradox: The good, bad and ugly of hierarchy
Rebecca Knight writes about How to Make Your Team’s Work More Visible (Harvard Business Review - 3 free articles a month)
Darrell Alfonso shares a 90-Day MOPs and RevOps Plan 🚢
Lavinia Mehedințu shares 6 processes every learning and development team needs
Podcasts, Webinars, Videos
Luvvie Ajayi Jones and Morra Aarons-Mele discuss when the company you’ve built almost fails on The Anxious Achiever podcast – 39 minutes
John Warrillow and Adi Klevit discuss Building a Sellable Business Through Processes on the Systems Simplified podcast – 31 minutes - document
Tina Bishop and Therese Brinkman discuss effective user adoption and role-specific training using the ADKAR change management framework on the RevOps Champions podcast – 34 minutes
Raul Porojan, Mikkel Plaehn, and Toni Hohlbein discuss when it is time to fire the VP of Sales on The Revenue Formula podcast – 49 minutes
Sophia O’Rourke and Jill Felska discuss making your hiring process “plug and play” on the Want to Work There podcast – 60 minutes 📝
Matthew Volm and Connor Fee discuss What CROs Really Want From Their RevOps Teams on the RevOps AF podcast – 26 minutes
Layla Pomper discusses how to systemize any part of your business in 35 minutes or less on the ProcessDriven video – 13 minutes 📝
Divinia Knowles, Brandon Mensinga, and Bethany Ayers discuss COO superpowers on The Operations Room podcast – 52 minutes
Lonny Sternberg and Jeff Ignacio discuss the future of Revenue Operations and the strategies that power sustainable growth on The RevOps Review podcast – 30 minutes
Featured Events or Classes:
February 5: Building Better Collaboration Across Teams from MarketingOps.com
February 6: Treasury Management 101: How to implement scalable financial operations without a CFO and unlock hidden value from Operations Nation
February 11: RevOps Kickoff 2025 from Forma.ai
February 11: All Access: Future of BPM (Business process management) 2025 from PEX Network
February 12: Time to Fight: Turning Marketing Ops Conflict into Collaboration from Uptempo
February 13 and March 13: The Better Together Leadership Summits from GTM Partners
Starts February 17: Impact through Influence in Engineering Teams ($) course from Irina Stanescu
February 19: Mastering Data Quality for Marketing Ops: Insights from the 2025 State of RevOps Survey from MarketingOps.com
May 21: Spring Fling ($) from MarketingOps.com in San Francisco
June 5-6: Revelesco's Whole Revenue Summit ($) in Tarifa, Spain
On-demand course: B2B Go-to-Market Strategy: How to Transform Your Business from Sangram Vajre on LinkedIn Learning (links to a free 24-hour version)
Starting in April: Great Human Leader course ($) from Erica Keswin
Featured Book:
The Revenue Acceleration Framework by Doug Davidoff. Ebook here. (affiliate links to bookshop.org)
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
How and Why to Document Your Business Processes — full course
The MarketingOps. com version includes the workbook and some marketing-ops-specific resources
Live courses:
How to Document Your Business Processes — the next cohort will probably be in April, perhaps with the one-session workshops in March
See a preview of the first class in this Lightning Lesson recording on prioritizing
Participate in the research for the next course about employee onboarding
Emoji Key:
📝 Documentation
🚢 Employee onboarding
$ Paid course/event/resource