Weekly newsletter #88
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I managed to finish the book chapter excerpt where I asked the experts if they would consider project management tools part of the RevOps stack. You can read it here.
Onto the curated resources!
Thanks to this week’s sponsor:
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Last week’s most popular link:
Sarah Sehgal writes how ops should report on IMPACT, not activity in annual planning
What I've been reading, watching, and listening to:
LinkedIn
Amber Naslund writes that the biggest lie you’ve been sold at work is “good work speaks for itself”
Bryan Creely writes about what a good job candidate experience looks like
Amanda Natividad writes that leaders should empower ownership of programs — not just specific job functions
Darrell Alfonso writes how effective leaders get help early and often
Jonathan Fianu writes about Reflections on Climbing the RevOps Ladder
Lisa González writes about the costs of not having clear processes, and how to calculate them
Matthew Volm writes how GTM Ops is not an evolution or extension of RevOps
Evan Kubitschek writes about the ‘casual mastery’ of years of trial and error, of testing and optimizing, that let you innovate in the moment, similar to cooks in cooking shows
Rosalyn Santa Elena writes about the biggest misconception about RevOps
Mallory Lee writes about the myth that your RevOps leader is the right hand to the CRO
Nicole Pereira writes how the best mergers happen when sellers care about what happens to their teams
Christina Garnett writes about the connection between employee experience and customer experience
Gregory Dirick writes how the revenue model in Jacco van der Kooij's Revenue Architecture isn’t just about setting a price
Jonathan Moss writes about the red flags and key considerations when hiring to build RevOps at a company
Paul “PJ” Jackson writes about the power of language and the words you choose
Articles, Reports, Guides, Newsletters
Justin Welsh writes about how to start micro-outsourcing 📝
Lisa González writes about using the power of process to finish the fourth quarter strong
Lavinia Mehedințu writes about the learning culture iceberg model
Kanako Tone writes how a free tool is a lot like getting a free puppy
Andrea Belk Olson writes about Understanding The Types of Non-Customers
Blair Epstein speaks and writes about how to build a communications roadmap and navigate crisis
Alex Kracov writes about Passing the Button-Clicker Test, and Other 0 to 1 Lessons from Lattice’s First Marketing Hire
Ethan Evans and Jason Yoong write about 4 Behaviors of Top CEOs
Rochi Zalani writes about Customer Success Automation: 7 Tasks You Can Automate (And the Ones You Shouldn’t)
Zain Jaffer writes about 3 Small Changes That Made My Company More Scalable — and Boosted Our Sales by $14 Million in 1 Year 📝
Darrell Alfonso writes about rumors about the future of Martech, documenting your operations, and more 📝
Wes Kao writes about how to deliver bad news when it’s not your fault
Nihar Chhaya writes about How to Keep Learning at Work — Even When You Feel Fried in Harvard Business Review (3 free articles a month)
RevOps Co-op writes about 5 career paths in revenue operations
Jeff Ignacio writes about Turning Go-To-Market Metrics into Actionable Execution
Podcasts & Webinars
Jonny Cosgrove and Tyler Sellhorn discuss how Jonny manages thoughts and tasks as a neurodivergent entrepreneur on the Speak Easy podcast — 25 minutes
Pete Caputa and Sajeel Qureshi discuss the misconceptions of the linear buyer's journey in RevOps, the importance of collaboration and networking, and more on the RevOps 500 podcast — 57 minutes
Kim Scott and Tiffani Bova discuss Bringing Radical Respect to Your Team on the What’s Next! podcast — 37 minutes
Justin Welsh, Milly Tamati, and Lindsey Lerner discuss solo entrepreneur secrets on the Generally Curious podcast — 42 minutes
Aman Samra, Andrew Rea, and Rameel Sheikh discuss succeeding as the first startup finance hire on the Operators Only podcast — 46 minutes
Sandy Robinson and Matt Volm discuss How Enablement Can Bridge Silos on the RevOpsAF podcast — 35 minutes 📝
Laura Fu and Jeff Ignacio discuss improving productivity and creating repeatable processes on the RevOps Review podcast — 24 minutes
Jonathan Fianu and Vivin Vergis discuss on the Beyond the Pipeline podcast — 52 minutes 📝
Stephanie Valenti and Michael Hartmann discuss Marketing Ops as a Path to COO on the OpsCast podcast — 48 minutes
Featured Events or Classes:
October 10: Visual Communication Mastery: Streamlining Marketing Workflows from MarketingProfs
Starting October 21: The Courageous Leader Accelerator from Sabine Gedeon
Featured Book:
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
How and Why to Document Your Business Processes — full course
There is now a MarketingOps. com version! It includes the workbook and some marketing-ops-specific resources
Live courses:
How to write a clear process anyone can follow - One-session workshop - Nov. 12, 8-11AM Pacific
Create a system to keep documentation in use and updated - One-session workshop - Nov. 19, 8-10:30AM Pacific
A new live course on employee onboarding will be available later this year — participate in the research that will shape the course here
Emoji Key:
📝 Documentation
🚢 Employee onboarding
Hey @jen, Your chapter preview on PM and RevOps was very interesting.