Weekly newsletter #81
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
It’s hard to believe August is almost halfway over! I have been honored to be a guest on several podcasts recently that should be released in the next month or two, but at the moment, I do not have any of my own new content to share with you. I do have the usual curated resources for you, though!
Onto the resources!
This week’s highlighted resouce:
Last week’s most popular link (tied):
Heather Bakire writes how most companies don’t start RevOps soon enough and how you can begin without a big team
Wes Kao writes about being too detailed in the wrong ways, not detailed enough in the right ways
What I've been reading, watching, and listening to:
LinkedIn
Anne Pao writes how true leadership is giving the opportunity for others to be in the spotlight
Peter Caputa writes about relaunching the Databox blog and looking for 50 experts who want to become regular guest authors
Gagan Biyani writes about how the best leaders don't shy away from difficult conversations. They lean into them
Sara McNamara writes how there's a lot of pain being felt in the marketing operations, sales operations, and revenue operations world right now and what we can do, and also writes about how a lot of revenue operations work like a doctor thinks about an illness
Charlie Moss writes about how If You Plan to Scale, Do Not Skip Essential GTM Maturity Milestones
Christina Garnett writes about using empathy maps to understand customers
John Zurowski writes that if you’re thinking about hiring a VP of Sales and having them double as a sales rep — Think again!
Lavinia Mehedințu writes about Maestro's learning principles
Sam Jacobs writes how you may think your hiring requirements ("Must have 10 years experience!") are raising the bar, but you're really limiting your upside
Kanako Tone writes how when you're building a dashboard or report, it's better to think big picture
Kelsey Opel writes how in scaling startups and leading distributed teams, I've learned that a few core principles are vital for fostering a positive and effective work culture
Darrell Alfonso writes about how executing great marketing requires an immense amount of strategic thinking
Eddie Reynolds writes how the biggest waste in GTM today is “Spray and Pray” sales and marketing
Articles, Reports, Guides, Newsletters
Greg Meyer writes about tracking progress with a simple Ops Kanban board
Tara McMullin writes about making sense of data
Natalie Rothfels writes about asking for help (even when you really don’t want to)
Julie Zhuo writes about Managing your Manager
Anne-Laure Le Cunff writes about The Curse of Knowledge 📝
Emma Stenhouse writes about Top Skills for High-Performing Teams: Communication, Problem-Solving, Leadership
CJ Gustafson writes about Your Definitive Guide to Annual Planning - Part 2: Tops Down Target Setting (with Templates)
David Segal asks: So, Human Resources Is Making You Miserable? (In The New York Times but this article is free to you)
Hazel Raoult writes about How to Write Clear and Concise Knowledge Base Articles 📝
Diana De Jesus shares a guide for becoming strategic in customer success
Melody Wilding writes about How to Ask for Help Without Making Yourself Look Bad in Harvard Business Review (3 free articles a month)
McKinsey & Company writes about communicating for long-term impact with the board
Wes Kao writes about how to be more concise
Rattle shares a RevOps Executive View report – note how ‘processes not being followed consistently’ is the biggest pain point 📝
Podcasts & Webinars
Mike Simmons discusses how to simplify and get things done to achieve results on the Find My Catalyst podcast — 15 minutes
Donna Weber and Nikki Engel discuss Developing Human-first Learning Content in a Gainsight webinar — 45 minutes
Susan Fennema and Ann Gusiff discuss three ways to remove chaos from your business on a ProVideo Pages webinar — 45 minutes 📝
Leslie Greenwood and Will Stevens discuss evangelism, events, and earning clients as a solopreneur on the Solopreneur Stories podcast — 56 minutes
Jeff Cypher discusses 5 Habits Your Agency Needs To Scale in a ZenPilot video — 21 minutes 📝
Matthew Volm and Justin Norris discuss building community for RevOps on the RevOps FM podcast — 45 minutes
Lee Moskowitz and Melissa Moody discuss Making Your Mark in the First 30 Days and Beyond on the 2 Pizza Marketing podcast — 38 minutes
Jeffrey Rayport and Hannah Bates discuss How to Scale a Startup on the HBR On Strategy podcast — 28 minutes
Featured Events or Classes:
August 14: How creative career paths attract, develop, and retain top talent from The Predictive Index
August 22: 4 Best Practices Revenue Generating Companies Adhere To from RevOps Co-op
Sept. 4: Scaling an Agency Business Profitably: The Pitfalls from Lauri Eurén
American Productivity & Quality Center Online Courses ($):
September 3: Managing Change
September 4: Embedding Knowledge in the Flow of Work
September 4: Applying Process Frameworks
September 5: Designing End-to-End Processes
September 5: Knowledge Elicitation
Starting Oct. 1: Managers on a Mission ($) from Erica Keswin
Starting Sept. 18: GTM Leadership Accelerator (Formerly Rising Executive Program) ($) from Pavilion
Featured Book:
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
How and Why to Document Your Business Processes — full course
There is now a MarketingOps. com version! It includes the workbook and some marketing-ops-specific resources
Live courses:
How to Document Your Business Processes — Full course — Oct. 1-22 (new format of one class per week instead of two classes per week)
How to write a clear process anyone can follow - One-session workshop - Nov. 12, 8-11AM Pacific
Create a system to keep documentation in use and updated - One-session workshop - Nov. 19, 8-10:30AM Pacific
A new live course on employee onboarding will be available later this year — participate in the research that will shape the course here