Weekly newsletter #77
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I’ve released the first part of the ‘People’ chapter of my book, related to change management. You can read it here.
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Onto the resources!
Thanks to this week’s sponsor:
Want To Work There, who focuses on practical, actionable advice for building better workplaces.
Each week this month, I'm featuring one of their incredibly detailed, free resource guides.
This week we're sharing the guide to creating a Minimum Viable Vision! Get detailed guidance for building a vivid picture of what success looks like for your organization a year from now.
Last week’s most popular link:
My process strategy book excerpt blog! Thanks so much for reading it!
What I've been reading, watching, and listening to:
LinkedIn
Darrell Alfonso shares a framework made with Mike Rizzo about visualizing how marketing ops teams help drive business growth (also in a newsletter)
Jennifer Nixon explains how to turn feedback into action and communication, and her journey from skeptic to champion of gamification in communities
Sam Jacobs writes about how we overestimate our own skill in our success and underestimate the role of luck
Jess Almlie writes about using ‘Maximizing Modalities’ as the words to guide the execution of any learning strategy
Gray MacKenzie shares beliefs about agency ownership and project management
Kimberly Galitz writes about an underrated manager perk: learning from your team
Jeff Ignacio writes about how RevOps is inherently an optimistic role and why you're constantly seeing a messy room and it feels like you're not making any progress
Gagan Biyani shares 5 dumb questions that will make you look smart in meetings
Erica Schneider writes about the key marketing mindsets of fearlessness to experiment and follow the signal
Amanda Natividad answers, "But if I do zero-click marketing, how will people go to my website?"
Srividya Kumar writes about when employees love a course but data shows NO improvement in the key metrics
Alina Vandenberghe writes that most CMOs secretly hate their boss (aka their CEO, aka people like her)
Michael Ewing writes why you may hear: “I love your product! But I’m canceling.”
Devin Reed writes how underperforming marketing teams are often a result of CEO actions or beliefs
Shane Jamison writes about the quote, “The opposite of courage is not cowardice; it is conformity.”
Wes Kao writes that if you might miss a deadline, speak up beforehand
Jeff Cypher writes how you need a "champion" to manage your project management system
Anne Pao writes about providing target lists to Sales teams
Joe LaGrutta writes about how RevOps can proactively manage and minimize the fire drill chaos 📝
Vanesa Cotlar writes how HR cannot get rid of the people responsibilities of a manager
Jesse Gomez shares takeaways from a journey building high-impact teams
Brianna Doe writes how good leadership starts with creating an environment where people can comfortably express themselves, take risks, and grow
Ashley Faus shares a discussion and analogy for measuring B2B marketing activities
Articles, Reports, Guides, Newsletters
Layla Pomper writes about What is Business Process Management: How to Organize a Business in 6 (Easy) Steps (with video)
Harvard Business Review (3 free articles a month) writes about research about how New Hires’ Psychological Safety Erodes Quickly
Revenue Operations Alliance published a RevOops Salary Report
Callypso and Success Lab are conducting The State of Customer Success Survey 2024
People Storming writes about Coaching Beyond the Questions
Jessica Lachs writes about Starting an Analytics Org From Scratch — Lessons From a Decade at DoorDash
Lenny Rachitsky shares takeaways from a conversation with Jeff Weinstein about building product at Stripe: craft, metrics, and customer obsession (also a podcast)
Trainual shares a ‘How to run a meeting’ process template
Wes Kao writes about Playing defense: How to control the narrative if your work is being questioned
Jakub "Kuba" Grajcar writes about How to Craft a Winning Hiring Process for Your Agency
Lars Schmidt writes about Radical Respect in Polarized Times: Strategies for Leaders from Kim Scott
Submissions for the 2024 OpsStars Awards are now being accepted
Podcasts & Webinars
Ali Schwanke discusses 7 Email Templates You'll Wish You Had Sooner with a sneak peek at our documentation podcast conversation in one of the emails on the HubSpot Hacks show - 6 minutes
Josh Bersin asks: Are You Ready For The Reinvention Of Learning & Development? on the Josh Bersin company podcast - 21 minutes 📝
John Henwood discusses The Top 5 Things I Learned Scaling a CS Org 10X in Less Than 1 Year at Pavilion Palooza - 22 minutes
Max Traylor and Logan Lyles discuss how to Stop Selling Implementation Services (& Do This Instead) on the Agency Life podcast - 44 minutes
Taylor McMaster and Jakub "Kuba" Grajcar discuss Account Management Mastery: 5 Easy Steps to Happy Long-Term Profitable Clients on a ZenPilot webinar - 65 minutes
Jeremy Slater, Bethany Ayers & Brandon Mensinga discuss How To Stop Your Company From Drowning In Information on The Operations Room podcast —47 minutes 🚢 📝
Simon Sinek, Brené Brown, and Adam Grant talk about Thinking About Thinking on the A Bit of Optimism podcast - 43 minutes
Kate O'Neil and Hana Jacover discuss tech, trust, and teamwork on The Hype Within podcast — 53 minutes
Wes Kao and Arin Sime discuss Building an Ownership Mentality on the Scaling Tech Podcast — 46 minutes
Featured Events or Classes:
July 23: Cultivate Lasting Customer Commitment and Grow Revenue from RevOps Co-op
July 23: 5 Agency Scale Tactics to Copy from 7-Figure Agencies from ZenPilot and HyperSocial
August 1: Accelerating RevOps Maturity: Process Definition from Hyperscayle
August 1: Change Leadership ($) from 16personalities
On-demand: Sales Leadership Accelerator ($) from Kevin ‘KD’ Dorsey
Featured Book:
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
How and Why to Document Your Business Processes — full course
There is now a MarketingOps. com version! It includes the workbook and some marketing-ops-specific resources
Live courses: No current dates are available, stay tuned!
A new live course on employee onboarding will be available later this year — participate in the research that will shape the course here