Weekly newsletter #70
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
If you’re in the U.S., I hope you are enjoying a day off! I have some work to catch up on today, since I am also apartment hunting now on top of all my jobs — fun! (sarcasm)
If you’re attending RevOps Co-op’s conference in San Diego this week, I hope to see you there! I am very tall, so I am usually easy to find (when standing, haha); come say hi! I will also be attending the marketingops.com event on Wednesday night.
Onto the resources!
Thanks to this week’s sponsor:
CS2’s The Revenue Growth Newsletter — Subscribe and receive:
A breakdown of 3 powerful topics that will help you drive revenue growth
Immediate access to all videos, content, and worksheets
Special treats and surprises for subscribers
Last week’s most popular link:
Mallory Lee shares about her scorecard template being made into a product
What I've been reading, watching, and listening to:
LinkedIn
Sara McNamara writes about: When budgets have taken cut after cut, how can you continue to generate revenue?
Jonathan Fianu shares an approach to building and deploying an enablement strategy
Nataly Kelly shares highlights from the first 120 days as a CMO
Jeff Ignacio shares 17 questions for your sales and revenue operations forecasting motion
Christina Garnett writes about Customer Effort Score (CES), and how it’s a big deal when it comes to customer experience metrics
Darrell Alfonso shares 7 strategies to tackle complex problems in marketing operations, and a framework for marketing operations
Rosalyn Santa Elena shares 20 ways to know that you need RevOps
Paul “PJ” Jackson shares a breakdown of 8 leadership styles and when to wield them
Amrita Mathur writes how you need both candy and kale in marketing
Rob Sayles shares tips for agencies who want to close/build better relationships with large brands/corporate clients
Philip Lakin writes about Navigating the Mid-Journey Challenge as a No-Code Operator
Ross Simmonds shares a B2B enterprise buyer's journey map
Articles, Reports, Guides, Newsletters
Cassie Young writes about how to Hit ‘Em Where It Sticks: Big-Picture Executive Thinking for CS Leaders
Aakash Gupta and Maja Voje write about Tactical Go-to-Market 101: How to Go From 0 to 1
Jess Almlie writes about Things We Can't Out-Train Part 4: Unclear Expectations
ClickUp shares a 4-Step Project Plan Framework to Eliminate Needless Scope Creep
Secret CFO shares a “MRI” Hiring Process
Jamie Bell writes about how to create incredible new employee announcement emails
Molly Cohen writes about: Is There Really Room for Risk in Marketing
Jakub "Kuba" Grajcar writes about The 4 Pillars of Client Delight: How to Improve Client Success as an Agency
Ro Fernn writes about Asynchronous Work: Essential Tips for Transitioning Your Team 📝
Benjamin Hallen and Ed Hallen write about Scaling a Midsize Startup in Harvard Business Review (3 free articles a month)
Anukrita Kedia and John Won write about ditching male defaults when building financial products or services
Tiago Forte writes about New Book, New Strategy: The 7 Main Things I’m Doing Differently for the Annual Review Book
Brianna Doe writes about almost losing her full-time job when pursuing side jobs, and how to fix it
Ben Mohlie shares a RevOps maturity chart and explanation 📝
Dan Tyre writes about 4 Key Methods for Selling Value in a Transactional Industry
Adi Klevit writes about Creating Business Systems Sets the Stage for Successful Delegation 📝
Lenny Rachitsky writes about how to say no
Ben Stroup shares Keys to Success: Guiding Your Team from Ideas to Implementation
Podcasts & Webinars
Crissy Saunders talks about GTM Ops V. Rev Ops for The Revenue Growth Architects short — 2 minutes
Layla Pomper discusses Leila Hormozi’s Process for Hiring Employees for Your Small Business for a ProcessDriven video — 34 minutes
The sessions from the Write the Docs Portland conference are online, including: 📝
Dennis Dawson discusses Graphic Relief: Beyond Flowcharts and Screenshots — 40 minutes
Michelle Irvine talk about Quantifying the Impact of Documentation: Findings from DORA Research — 38 minutes
Sofiya Minnath discusses A Strategic Documentation Template for Startups — 39 minutes
Al Dea and JD Dillon discuss How to Unleash Your Professional Potential on the In The Know with Axonify podcast — 31 minutes
Sara McNamara discusses Mastering Efficient Growth: Thriving on a Tight Budget for the Pavilion Elevate: Ops event (on-demand now with many panels!) — 20 minutes
Mike Simmons discusses Process vs Systems vs Methods & Tools for Linkedin Live — 12 minutes
Featured Events or Classes:
June 4: Unlocking the Secrets to Measuring Your Marketing Impact from marketingops.com
June 11: How to Scale Manager Training from LifeLabs Learning
October 8: SparkTogether ($) from SparkToro in Seattle
October 17-18: Chief of Staff Connect ($) from Chief of Staff Network in New York City
Featured Book:
Featured Remote Jobs:
A Few Ways I Can Help You
The next live cohort course:
2-week documentation course: June 18-28, starting at 9AM Pacific time
On-demand courses:
How and Why to Document Your Business Processes — full course
Thanks for reading!