Weekly newsletter #69
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
For an accountability update, I have managed to spend a little bit of time each week on my book, motivating myself by working on editing the process and documentation chapter that I know I can immediately re-purpose parts of in a blog post since it relates to other parts of my business. Instead of continuing to struggle to edit chapters 1&2, chapters which have a lot of pressure for framing the book and keeping people reading past the first ~30 pages.
I’ve also been working on a quiz and webpage to help people find the right version of my documentation course for their needs — if you’ve seen any great examples of this type of quiz, I would love it if you’d send them my way!
Onto the resources!
Thanks to this week’s sponsor:
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Last week’s most popular link:
Charlie Saunders writes about how most non-ops people fail to understand the complexity of go-to-market operations
What I've been reading, watching, and listening to:
LinkedIn
Mallory Lee shares about her scorecard template being made into a product
Nick Lawrence shares questions to ask during the first two phases of an enablement project (Intake + Business Case)
Daniel J. Murphy writes about not confusing speed with effort
Megan Bowen writes how your demand strategy doesn’t need to be complicated to be effective
Darrell Alfonso writes about the first 90 days in a marketing operations role (and continues in the newsletter)
Ryan Parker writes about how to avoid overload as a new sales enablement manager.
Shannon Howard shares takeaways about what it takes to run a high-performing customer education program from a recent Forrester study
Amanda Natividad writes about zero-click marketing
Scott Brinker shares insights from the CMO Spend Survey data from Gartner
Milly Tamati writes about Spiky Careerists
Mark Huber writes about not regretting time spent on RevOps work in the first six months as a first-time VP of Marketing
Kelsey Opel shares takeaways from a podcast with Annie Duke about decision-making
Mike Rizzo shares takeaways from The CFO Alliance breakfast
Ben Stroup writes how it’s helpful to think of change management alike driving
Rosalyn Santa Elena writes about what to do when your RevOps recommendation is ignored
Chris DuBois writes that you can build a great agency if you do a few critical things...Operators, Offers, and Operations
Matthew Volm writes about 8 things you’ll never hear RevOps say
Sara McNamara shares top rules for compensation negotiation when interviewing for a new job
Alex Cosmas shares takeaways from RevOps Co-op’s Navigating the RevOps Backlog event
Greg Portnoy writes about how he got fired after building a $25M partnership program
Wes Kao writes about how to fix the the problems caused when many managers toss a request over the wall with zero context and say “Do this,” and recognizing when or how a manager is coaching and mentoring you
Jonathan Fianu shares several models and frameworks that have shaped thinking around decision-making in RevOps
Lauren Magistro writes how the average promotion rate inside companies is a measly 6% and 5 ways you can stand out and defy those odds.
Paul “PJ” Jackson writes about the importance of emotional intelligence
Articles, Reports, Guides, Newsletters
Susan Fennema shares how Processes & Systems Increase Company Value 📝
Scott Pulsipher writes about Unlocking The Full Potential Of Your Organization: 3 Questions To Help Employees Thrive And Drive Success in Forbes (4 free articles a month)
Rain Group shares an onboarding toolkit for sales teams
Eddie Reynolds and John Barrows talk about sales triggers with John Barrows (article and podcast)
The Secret CFO writes about Building (and Retaining) A Dream Finance Team
Leah Tharin writes about three common mistakes when building big bets
Gareth Evans writes about Modelling for Reasonable Failure
McKinsey & Company writes about performance management that puts people first
Irina Stanescu writes about Show, Don’t Tell: How to multiply your chances of influencing others
Rachel Koblic and The Starling Team write about 30-60-90 day plans to help you get off on the right foot
Gustavo Razzetti shares The Most Disturbing 5 Mistakes Leaders Make When Promoting People (And How to Prevent Them)
Trainual shares an Individual Skill Development Policy template
Harvard Business Review (3 free articles a month) writes about Why Employees Who Work Across Silos Get Burned Out
Lenny Rachitsky writes about the art of the pivot, part 1 and part 2.
Ben Stroup writes about The Case for Developing a Revenue Operating System
Addy Osmani shares 10 lessons from 12 years at Google
GTM Partners writes about How to Know Whether Digital-First or Human Customer Success is Right for You
Jess Almlie writes about Things We Can't Out-train Part 3: Lack of Manager Feedback
Podcasts & Webinars
Hannah Taylor and Logan Lyles discuss 3 Steps to Simplify Your Capacity Planning for an Agency Life webinar for Teamwork — which mentioned documentation! 📝 — 1 hour
Jeff Ignacio and Darrell Alfonso discuss RevOps friction + dealing with fire drills on the Revenue Rhythms podcast — 40 minutes
Mike Rizzo, Jeff Ignacio, and Darrell Alfonso discuss Marketing Ops, OKRS, and building bridges on the Revenue Rhythms podcast — 34 minutes
Jeff Ignacio, Mikkel Plaehn, and Tony Hohlbein discuss Why RevOps is Broken on The Revenue Formula podcast — 43 minutes
A great panel discussed Leadership Without Limits: Transitioning Beyond the CMO Seat for a Pavilion webinar — 1 hour
Chase Harmer and Adi Klevit discuss Scaling Success: Tenacity and the Power of Processes on the Scaling Systems podcast 📝 — 18 minutes
Molly Graham and Lars Schmidt discuss Scaling Secrets from Silicon Valley: Letting Go to Grow on the Redefining Work podcast — 35 minutes
Featured Events or Classes:
On-demand: NoCodeOps Academy launched, including several new courses
May 22: Employee Retention, Coaching and Advancement ($) from RingCentral
May 23: How to Diagnose GTM Issues in a Scaling SaaS Business from Winning by Design
May 30: Who managers promote and why from Ethan Evans
May 31: Traditional Onboarding No Longer Works: Onboarding Reimagined from Training Industry
June 3-4: The Revenue Architecture Summit ($) from Winning by Design in Santa Cruz, CA
June 5: How To Lead Make-or-Break Management Conversations from Dave Kline and Marsden Kline
June 11-13: Lesbians Who Tech Pride Summit (Free virtual ticket)
Featured Book:
Featured Remote Jobs:
A Few Ways I Can Help You
The next live cohort course:
2-week documentation course: June 18-28, starting at 9AM Pacific time
On-demand courses:
How and Why to Document Your Business Processes — full course
Thanks for reading!
Jen! Two mentions. Wow! And keep going on that book. I can't wait to read it.