Weekly newsletter #65
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
If you’ve been waiting for the next cohort of the (free) RevOps bootcamp from HubSpot Academy, I start teaching again on May 23 — you can see all the bootcamps or enroll directly here. HubSpot is revising how/where they put the info about the classes, so if you’d like more information about the course content and format, you can read my post here.
Onto the resources!
Thanks to this week’s sponsor:
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Last week’s most popular link:
Sirvan Jackson shares a framework to make sure your processes aren’t causing complexity & confusion
What I've been reading, watching, and listening to:
LinkedIn
Jess Almlie writes about things that stall learning, including overwhelm
Sara McNamara writes about here's how to build great automation
Jeff Cypher writes about one of the biggest reasons project management systems fail: bad habits, not tech
Gagan Biyani writes about how Duolingo is a fascinating study in consumer "education."
Crissy Saunders writes about how teams are quick to say something is "wrong" and not just say "I think I am not fully understanding why the data is this way."
Sirvan Jackson writes about the dangers of scaling a business, and setting clear expectations
Rebecca Nash writes how a big part of the role as an ops leader is asking questions
Connor Jeffers writes about "types of work" and how stress and competency level dictate how doing something feels
Milly Tamati shares how to prioritize AND better communicate with your team
Jonathan Moss shares insights from the go-to-market (GTM) Partners’ GTM Benchmark Report
Charlie Moss writes about the many potential areas that customer success could own, and how less is more
Wes Kao writes about how the way a senior exec shares tough news with a junior employee is not the same way they'd share with a fellow executive
Darrell Alfonso writes about addressing friction in many areas
Chris DuBois writes about cascading dilemmas at your agency, and why you should set company values that your team sees every day
Lindsey Meyl writes about the mindset required to become a champion
Charley Misura writes about how we can all agree that the one thing we always want to have is documentation of what happened before we entered the company 📝
Rob Sayles shares a financial health checklist for your agency
Articles, Reports, Guides, Newsletters
Sarah Squires interviews Melissa McCready and Rosalyn Santa Elena about: What is RevOps and Why Do You Need It?
Donna Weber writes about customers’ jobs to be done
Molly Graham writes about startup organizational design: Design power centers intentionally
RevOps Co-op writes about: What’s the Definition of Revenue Operations?
Jeff Ignacio writes about how he got into RevOps
Openprise shares The 2024 State of RevOps Survey. See page 36: 77% said Process building and documentation is an important skill in RevOps 📝
George Erskine writes about RevOps Roadmap: In Quarter Sales Forecasting and Performance Monitoring
Career Sidekick interviews Meg Duffy about Navigating Career Transitions in Tech
Operators shares the Operator’s Handbook. Step #1 is document processes! 📝
Beam Content shares Closing the Content Gap: What We Learned From Talking to 400+ go-to-market (GTM) Pros
McKinsey & Company shares that new research suggests that the secret to developing effective leaders is to encourage four types of behavior
Eddie Reynolds writes about making a RevOps roadmap
The Secret CFO writes about The 7 Cs of a Turnaround
Heather Sundell writes about Upskilling Is More Important Than Ever, Especially for Women. So Why Do They Face So Many Barriers?
Wade Foster shares The Not So Cookie-Cutter Approach to Company Building — 8 Lessons from Zapier
Amanda Swim writes about: Why is Simplicity One of the Best Problem-Solving Tools?
Product School shares The Ultimate Guide to Product Prioritization + 8 Frameworks
Anne-Laure Le Cunff shares The Self-Motivation Toolkit: How to Stay Curious and Committed
Podcasts & Webinars
Nicole Pereira and Marc Hans discuss World Certification Week on “This Is” — 10 minutes
Amy Porterfield and Jay Clouse discuss massive product launches on the Creator Science podcast — 53 minutes
Josh Peacock and Dennis Mortensen discuss the power of product screenshots in your help documentation for a past Write the Doc conference (blog version here) 📝 — 36 minutes
Noah Marks and Sean Lane discuss The Passion for Building and Scaling Iconic Businesses On the Operations with Sean Lane podcast - 44 minutes
Jessenia Francisco, Jon Taylor, and Phil Gamache discuss leading MOps at Asana and LucidChart on the Humans of Martech podcast — 52 minutes
Mike Rizzo and Andrew Gottlieb discuss Unveiling the Core of MarketingOps on the No Typical Moments Growth Marketing podcast — 19 minutes
Featured Events or Classes:
April 25: Rev Ops Leadership Summit from GTM Partners
April 25: Leadership Without Limits: Transitioning Beyond the CMO Seat from Pavilion
April 29: From Concept to Execution: “Lean” into Project Management Tools for MarketingOps Success from MarketingOps.com
April 30: Starting a New Role: Establishing Revops’ Legacy in the First 90 Days from Special Ops
Starting June 5: RevOps School from Pavilion (membership required)
Featured Book:
Featured Remote Jobs:
HubSpot is looking for paid contributors for the Service blog
RevOps Manager for a cybersecurity company
Product and engineering roles at Administration for Children and Families
A Few Ways I Can Help You
The next live cohort courses:
Documentation writing workshop: May 7, 1-4PM Pacific time
Documentation systems workshop: May 10: 1-3:30PM Pacific time
2-week documentation course: June 18-28, starting at 9AM Pacific time
On-demand courses:
How and Why to Document Your Business Processes — full course
Thanks for reading!