Weekly newsletter #63
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I finished a blog with transcription notes and additional preparation notes from my appearance on Jeff Ignacio’s RevOps Review podcast. Check it out here! It is long so please use the table of contents links in the blog to scroll down to whatever interests you.
Onto the resources!
Thanks to this week’s sponsor:
CS2’s The Revenue Growth Newsletter — Subscribe and receive:
A breakdown of 3 powerful topics that will help you drive revenue growth
Immediate access to all videos, content, and worksheets
Special treats and surprises for subscribers
Last week’s most popular link:
Openprise shares an Operational maturity self-assessment
What I've been reading, watching, and listening to:
LinkedIn
Crissy Saunders writes and talks about the importance of an operations quarterly business review
Kyle Poyar writes about how churn isn't a Customer Success problem
Courtney Sembler shares intentions about orchestration for customer education
Sam Jacobs shares 20 questions for execs to ask before working at a startup
Sirvan Jackson writes about what’s at the heart of delayed project kickoffs and mismatched client expectations
Jess Almlie writes about how you shouldn’t spend the time to do the measurement if you aren't going to use the data
Adam Horne writes about how almost every ‘people problem’ exec teams face can be solved with transparency
Jonathan Fianu shares The Enablement Framework
Elle Chappell writes about a mission to be transparent with the why's, the how's, the what's, of our decision making
Darrell Alfonso writes about the speed of trust
Patrick Doyle shares three insights on what makes a successful implementation and partner-client relationship versus an unsuccessful one
Lavinia Mehedințu shares ways of supporting learning in organizations other than creating trainings
Nick Bonfiglio writes about self-awareness/reflection as a critical business trait
Leslie Greenwood writes about social capital
Troy Sandidge writes about how many executive leaders tend to seek additional support when it’s too late
Adam Pasch writes how your team will never scale referrals without a system for finding, making, and following up on introductions
Jennifer Kim writes how 90% of the people ops and talent community are reporting struggles with burnout
Justin Norris writes about a KPI tree framework you can use as an operator to understand business performance and diagnose problems quickly
Kathleen Booth shares second quarter advice for chief marketing officers
Jonathan Moss writes about the orchestration layer missing in go-to-market
Steve Watt writes about 4 types of content in employee advocacy programs but most companies only use two
Articles, Reports, Guides, Newsletters
Jeff Ignacio writes about Writing your Sales Rules of Engagement (process) document 📝
Ekta Sachania writes about How Knowledge Management Can Set up Organizations for Sustainable Success and Optimizing Organization Functions with Knowledge Management (Part 1) 📝
Julia Phelan at Harvrad Business Review (3 free articles a month) writes about Onboarding New Employees — Without Overwhelming Them
Irina Stanescu writes about How to Self-Manage Even if You Have a Manager
Ben Stroup writes about Why Projects Exceed Budgets and Miss Delivery Deadlines
Ben Rosner writes about bridging the uncertainty gap with a leadership transition framework
Jeff Cullimore shares 20 insights from 12+ years in OpsSelim Maalouf
Selim Maalouf writes about The Easy Engagement Theory for LinkedIn
Scott D. Clary writes about The Skills That Can't Be Outsourced
Podcasts & Webinars
Jeremy Wintroub and Nish Patel discuss Creative Ops Crystal Ball Gazing on the Creative Ops - 58 minutes
Ranjay Gulati talks about When Scaling Your Start-Up, Don’t Lose What Makes It Special on the HBR on Strategy podcast - 27 minutes
Meghan Pickett talks about Leading Change: Brain-friendly change management strategies in a LifeLabs Learning webinar - 55 minutes
Chris Ronzio talks about when your company should hire generalists or specialists on the Organize Chaos podcast - 9 minutes
Christopher Penn talks about How to Deliver Reports and Prove the ROI of your Agency (including cookbooks and recipes for work – documentation! 📝) - 38 minutes
Susan Fennema and Logan Lyles discuss The 3 Client Communication Risks (& How to Avoid Them) on The Agency Life podcast - 37 minutes
Darrell Alfonso and Jeff Ignacio discuss Navigating Careers, Leadership, and Tech in Marketing & Revenue Ops on the Reneue Rhythms podcast - 34 minutes
Angeline Grace Gavino and Jeff Kushmerek discuss A Step-By-Step Guide To Running Digital CS on the GSD podcast - 48 minutes
Julie Zhuo and Leah Tharin discuss Authentic Leadership on Leah’s ProducTea podcast - 40 minutes
Stephen McBride and Justin Norris take A Deep Dive into Customer Success Operations on the RevOps FM podcast – 53 minutes
Adam Stahl and Marc Hans discuss how to prepare and ace your HubSpot certifications in a LinkedIn video - 8 minutes
Featured Events or Classes:
April 10: Types of RevOps Org structures from GoNimbly
April 18: How to Succeed on YouTube from HubSpot
April 23: How to Excel as a Technology Partner from HubSpot and QuotaPath
April 25: 5 Strategies to Drive Revenue from Ops: Revenue Leader’s Playbook from RevGenius
On-demand: The Demand Gen Playbook course from Cognism
Featured Book:
Featured Remote Jobs:
A Few Ways I Can Help You
New dates for the next live cohort courses:
Documentation writing workshop: May 7, 1-4PM Pacific time
Documentation systems workshop: May 10: 1-3:30PM Pacific time
2-week documentation course: June 18-28, starting at 9AM Pacific time
On-demand courses:
How and Why to Document Your Business Processes — full course
Thanks for reading!
Thanks, @jen, for the mention! I sincerely appreciate you sharing my posts.