Weekly newsletter #60
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I’m halfway through teaching a cohort of my live documentation course and have been receiving great questions from class members that will likely make their way into LinkedIn posts, blogs, updates to the course, and more — stay tuned!
Thanks to
Onto the resources!
Thanks to this week’s sponsor:
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Last week’s most popular link:
Darrell Alfonso shares the top 10 marketing ops leadership lessons learned recently
What I've been reading, watching, and listening to:
LinkedIn
MJ Smith shares the most important KPI for building a demand engine from scratch
Laura “LG" Guerra writes about horror stories with executives and first sales hires misconceptions of product-market fit
Nick Lawrence shares a simple equation to determine enablement coverage
Jeff Ignacio shares recent go-to-market headlines, and how to assess your RevOps model
Samantha Anderson is looking for customer experience and and support people who need to track your time against each ticket, for paid research
Becca Camp writes about how career anarchy begins by asking only how you deeply, wildly desire to spend your time
Adam Horne shares resources for standalone People & HR leaders working on a tight budget
Tim Slade shares anecdotal observations on the current state of the learning industry, and how people-pleasing enables people-pleasing
Molly Graham shares that the best way to manage your career is to find those incredible people who will shape the next few steps of your journey, and the fear when you’re early in your career that you’re supposed to know things
Lee Moskowitz shares advice for applying to jobs at agencies
Darrell Alfonso shares the top 10 takeaways about marketing ops leadership from a recent event
Kristin Cummings shares 15 Things Your COO/Director Of Operations Can Own
Sara Stevick writes about how to understand the behaviors necessary to perform tasks that support the achievement of business goals and objectives
Asad Zaman writes about Productivity = Output / Input
Larisa Summers writes about how Stripe surpassed $1 trillion in payment volume last year, and their annual letter is a masterclass in communication and business strategy
Katie Burke shares a few people ops takeaways from a talk with Jim Bartolomea
Jeff Kushmerek writes that if your CS leader can't forecast, they shouldn't be your CS leader
Maggie Olson writes about five things new Chiefs of Staff should be doing right away, and what a Chief of Staff should NOT do
Jonathan Fianu shares Guiding Principles - RevOps at Speed Part 2
Sam Jacobs writes about what he would do if he were currently a revenue teams manager wanting to be promoted to VP or C-Suite in 3-4 years
Brianna Doe shares three things that the most successful job candidates did (that others did not)
Christina Garnett writes about creating a seamless habit loop for your product usage
Lindsey Meyl writes how sales process stages are not the first project a new CRO should work on
Christina Guerrier writes Why Generalists Might Be the Key to Building "Elephant" Companies
Sirvan Jackson writes about the difference between an Operational Strategy and an Operational Plan
Lauren Ryan writes about documenting as you go
Matthew Carnevale writes about what it means to be a marketing generalist
Jen Spencer shares takeaways from Pavilion's CEO Summit, Sam Jacobs, Jason M. Lemkin & Jacco van der Kooij about the future and investing in GROWTH
Ali Schwanke writes about how email can drive leads and results
Adriane Schwager shares top hiring frameworks to make the right hire every time
Twitter
Michael Girdley shares a way to hire that makes your life easier and business better
Articles, Reports, Guides, Newsletters
Mor Seban writes about redefining knowledge management in tech companies
Michelle Ellis writes about how to Build Your Customer Education Program with Learning Science
Jeff Cullimore shares insights from Marketing Leaders on Marketing Operations (yes, documentation is mentioned!)
Rand Fishkin writes about Who Sends Traffic on the Web and How Much? New Research from Datos & SparkToro
Justin Norris shares The RevOps Workstreams Framework
Sana Lall-Trail shares How to give effective feedback (Updated 2024)
Gareth Wilson writes about Community Reporting at Asana
Ben Stroup writes about how to Maximize Project Success with These 10 Agile Best Practices
Wes Kao writes about how to get an enthusiastic yes when asking for things
Darrell Alfonso writes about a New Podcast, Managing Tech Change, Leadership Lessons and More
The Secret CFO shares must-have generalist skills for CFOs
Ilse Van Rensburg writes about How to Pivot From Lead Gen to Demand Gen: a CMO's Guide
Hemu Padhu writes: How do you know your startup is ready for marketing leadership?
Martin Eriksson writes about why your strategy (probably) sucks
Anthony PIerri shares The Ultimate Guide to Homepages
Harvard Business Review (3 free articles a month) writes about What French Bakeries Get Right About Strategy
Emily Kramer and Kathleen Estreich share a guide to the wedge marketing strategy
Ben Brigden writes about mastering change request management: Understanding its essentials, tips, and best practices
Andy Mowat writes about investing in the development of your team
Adi Klevit and Byron McFarland write about How to Include Contingency Planning In Your Systems
Jess Almlie writes about how learning and development can make an impact during times of financial strain, and about measurement in learning and development: We've Got It All Wrong
Podcasts & Webinars
Layla Pomper discusses How to Document Business Systems Faster for a ProcessDriven webinar
Wes Kao discusses how to get noticed as a high-performing individual contributor on a Maven Lightning Lesson
Charlie Saunders and Justin Norris discuss A Scalable Solution to B2B Funnel Tracking on the RevOps FM podcast
Jennifer Sundberg, Brandon Mensinga, and Bethany Ayers discuss How do you build a business that is smarter than you? on The Operations Room podcast
Xander Broeffle, Charlie Saunders, and Crissy Saunders discuss Does Marketing Ops Have a Career Ceiling? On The Revenue Growth Architects podcast
Channing Ferrer and Matt Benelli discuss coaching “D players” on the Coach2Scale podcast
Douglas Squirrel and Diana Kawarsky discuss Unleashing the power of conversations: transforming teams and organizations on the Soft Skills Salon podcast
A panel discusses being a RevOps Team of One in a webinar for RevGenius
Kate Bradley Chernis and Christina Garnett discuss the road to C-Suite 101 on The Women’s MBA podcast
Donna Lichaw and Lenny Rachitsky discuss how to discover your superpowers on Lenny’s podcast
Featured Events or Classes:
March 19: Why Invest in Member Education? Strategies for Demonstrating ROI and Gaining Stakeholder Buy-In from Memberwise
March 19: How to bridge the communication gap with managers from Workshop
March 19-21: High-Performance Under High-Pressure from Melody Wilding
March 20-21: Unblocking Clarity & Creativity for Better Instructional Design Writing ($) from Nicole Papaioannou Lugar and Katie Hynes
March 21: Why Modern RevOps is About Sales and Billing from RevOps Co-op
March 21: The Agency Hot Seat from Upsourced
March 26: The Frontline Formula: How to Transform Managers into Revenue Boosters from Winning by Design
On-demand: Open (product) Documentation Academy from Canonical
On-demand: Benchmark Partner Certification from Databox
On-demand: Async work masterclass from Remote
Featured Book:
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
How and Why to Document Your Business Processes — full course
Thanks for reading!