Weekly newsletter #55

The best of what I've read this week, about operations, training and education, communication, and more

Hello!

To better help people start their documentation journey in the order I teach in my documentation classes, I created this first version of a pillar/10x page that links out to a lot of more detailed content. If you’re not ready for a class, this resource could help you take action on your own.

For my birthday month, I am giving away the first class in my 4-session documentation course. 🎉 Scroll down to the bottom of this post or email for details!

Onto the resources!

---

Thanks to this week’s sponsor:

Do you care about building better workplaces? Jill Felska is seeking your input. Fill out this 3-question, 5-minute survey to help a female small business owner create new, free practical advice on the topics most important to you.

---

Last week’s most popular link:

• Yamini Rangan shares how to prioritize your actions and protect yourself from feeling overwhelmed this year

---

What I've been reading, watching, and listening to:

LinkedIn

• Charlie Saunders shares a 4-step RevOps documentation process 

• Samantha Anderson discusses steps for adoption and change management for CRMs (or anything)

• Nicole Pereira writes about why you should pay attention to the masters around you while perfecting your current focus

• Pam Micznik writes about using enablement to help your team avoid wasting 44 days a year

• Sean Lane writes about why and how to start post-sale forecasting work to make sure it doesn’t get drowned out by other priorities

• Kristeen Romero talks about the importance of being a clarity creator (through documentation!)

• Justin Norris shares a deck for and discusses continually sharing wins from your marketing operations team

• Mike Grinberg writes about selling a shift in messaging internally to all the key stakeholders 

• Wes Kao writes about how to flag problems even if you don't have a solution, and how concise does not mean short

• Adam Horne writes about how to build your people strategy around Trust (it includes documentation!)

• Jonathan Fianu writes about Operational and Analytical Rhythm in RevOps

• Chris DuBois writes about how 90% of agency clients are coming from sources outside of your control

• Megan Galloway writes about the biggest mistakes when transitioning to a first job as a manager

• Sara Stevick writes how training and education can support performance and business problems, but they are not a blanket solution

• Evan Kubitschek gives key tips to avoid ops problems the higher your company climbs (document!)

• Melanie Naranjo writes about why empathy without accountability is a recipe for disaster

• Rachel Nazhand writes about how to accelerate your career as an operator

• Kyle Hagge shares three lessons from 3 years at Morning Brew

• Amanda Swim shares how you don’t need to be an expert at everything to lead your team.

Twitter

• Jasper Polak shares a graphic on why change fails

• Brooklin Nash writes about subject matter expert interviews

• Pam Rubin shares 5 hard lessons to getting raises

Articles, Reports, Guides, Newsletters

• Want to Work There shares a template for yearly stay interviews for employees

• Emily DiLeo writes about how knowledge management is more important than your repository

• Tim Slade writes about what instructional design is

• Tom Johnson writes about Diátaxis and if you should be using it with your documentation

• Jakub "Kuba" Grajcar writes about the Benefits of Standard Operating Procedures, How to Train Employees on Standard Operating Procedures, and How to Document Standard Operating Procedures

• April Dunford writes about Why Positioning Fails to Make the Jump from Marketing to Sales (and what to do about it)

• LifeLabs Learning shares How to Help Managers with Goal Setting that Sticks in the New Year

• Neil Baron and Rod Griffith in Harvard Business Review ($) write about Designing a Great Early-User Program

• Wes Kao writes about sign posting: How to reduce cognitive load for your reader

• Lenny Rachitsky shares several decision-making frameworks

• Jeff Cullimore shares 2024 Q1 Marketing Ops Compensation Data

• John McAuliffe writes about how strategy is not planning

• Jeff Ignacio writes about how governance matters

• Gustavo Razzetti writes about the 5 D's of culture evolution

• Tracy Young writes how mid-market is no-man’s land 

• CFO Secrets writes about the first foundation of finance, and balancing control with growth

• Ben Stroup writes about What to Do After Being Thrown Under the Bus

• GTMonday by GTM Partners shares a new template: Hire best-fit salespeople to scale your GTM

• Lative shares a sales efficiency workbook

• Luke Hobson writes about Why Learning Environments Deeply Matter

Podcasts & Webinars

• Layla Pomper discusses 4 Tactics to Fix Your Workflow with Process Strategy for ProcessDriven

• Chris DuBois and Gray MacKenzie discuss 7 Agency Project Management Lessons from 8 & 9 Figure Agencies for ZenPilot

• Bethany Ayers and Brandon Mensinga discuss how to tame a visionary CEO on The Operations Room podcast

• Jeff Ignacio and Anastasiia Binns discuss Prioritising Problems and Building Relationships on The RevOps Review podcast

• Michael Hartmann, Mike Rizzo, and Naomi Liu discuss OpsCast’s 100th Episode Celebration on the OpsCast podcast

• Amy Porterfield shares an Email Marketing Makeover: 3 New Strategies I’m Trying This Year on the Online Marketing Made Easy podcast

• Rachel Nazhand, Milly Tamati, and Lindsey Lerner discuss mastering Biz Ops on the Generally Curious podcast

• Jeff Ignacio and Caterina Torres discuss Customer Success and Expansion Opportunities on The RevOps Review podcast

Featured Events or Classes:

• Waitlist - Arnie Gullov-Singh is working on a class for founders and salespeople at early-stage startups who are looking to improve their win rates and close more of their pipelines.

• February 13 - FP&A and Rev Operations Working Together to Drive Value from Paul Barnhurst, The FPandA Guy

• February 21 - Create Better Training on Technical (and Tricky) Topics from Vyond

• February 22 - Smart Spending, Strong Branding: Increasing ROI in Marketing from Revgenius

• February 22 - Year-End Planning Is Done. Now What, RevOps? From RevOps Co-op

• February 22 - Elevate Your L&D Strategy: Crafting a Dynamic Playbook for Today's Challenges from elb learning

• March 6 - From How to Why: Insights on the Tech Writing Process from Industry Experts from GoodWords

Featured Book:

• Work Here Now: Think Like a Human and Build a Powerhouse Workplace by Melissa Swift 

Featured Remote Jobs:

• Talent Management Leader at CSAA Insurance Group

•  Senior Program Manager on SurveyMonkey's Learning & Development team

• Marketing Manager, Integrated Campaigns at Remesh

• Senior Content Marketing Manager to look after the Atlassian Team Playbook

• Sales / Leadership role at New Breed

• Customer Success Manager at Maven AGI

---

A Few Ways I Can Help You

Live course:

• How to document your business processes — March 12-22

On-demand:

• How and Why to Document Your Business Processes — full course

• 🎉 You can enroll in the documentation prioritization class for free this month using the promo code BIRTHDAY 🎉 This is class 1 of 4 in the full course above.

• I’ve recently separated all 4 classes of the main course so they can also be purchased individually. See all the on-demand classes and workbooks here.

Thanks for reading! Subscribe for free to receive new posts and support my work.