Weekly newsletter #54

The best of what I've read this week, about operations, training and education, communication, and more

Hello!

Thank you to

Ben Stroup

for interviewing me about the top questions leaders ask about documentation. There were a lot of thoughtful questions included, many of which I hadn’t written about before.

In other news — it is my birthday month, so if you scroll to the lowest section of the newsletter, you will find a gift for you! 🎁

Onto the resources!

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Thanks to this week’s sponsor:

Do you care about building better workplaces? Jill Felska is seeking your input. Fill out this 3-question, 5-minute survey to help a female small business owner create new, free practical advice on the topics most important to you.

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Last week’s most popular link:

• Haris Odobasic shares a Customer Journey Mapping Template 

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What I've been reading, watching, and listening to:

LinkedIn

• Jeff Ignacio writes about moving from pessimism to optimism in your RevOps work, how 2024 is a ‘step back’ year for RevOps

• Yamini Rangan shares how to prioritize your actions and protect yourself from feeling overwhelmed this year

• Ashley Faus writes about how comments = content

• Gagan Biyani writes about the importance of transferable skills when hiring

• Natalie Rohrer writes about focusing on the people in your corner

• Paul “PJ” Jackson writes about how to scale a business as a solopreneur or entrepreneur

• Mike Grinberg writes about why technical consulting firms often grow slowly

• Jill Felska shares a big lesson: you can't help companies who don't want to be helped

• Sirvan Jackson writes about the misconception in agencies that technology = efficiency, while people = cost

• Heidi Kirby writes about how conveying information is NOT instructional design

• Darrell Alfonso shares three different breakdowns for a marketing operations manager

• Humans of Martech shares 3 key insights on how to navigate your martech career from Darrell Alfonso

• Jordan Henderson shares why ops people shouldn’t attend every internal meeting

• Katelin Holloway shares a process for a Quarterly Calendar Audit

• Sara McNamara shares personal best practices for marketing operations/revenue operations hiring

• Kelsey Opel shares advice for balancing meetings and deep work

• Wes Kao writes about how to inspire confidence in your abilities through consistent, reliable follow-through and communication

• Maggie Olson writes about the most important Chief of Staff job interview question that a candidate should ask, and the pressure to specialize

• Udi Ledergor shares a 6-step marketing playbook used to build a multi-billion dollar brand and demand generation machine

• Anne Pao writes about the number 1 mistake startups make when trying to drive a performance turnaround

• Adriane Schwager shares insights from 30+ agency owners in the Hampton community

• Jordan Hopkins shares a #1 tip for incentivizing and encouraging learning for customers and employees

• Milly Tamati writes about how in the next five years will see a Skills Revolution

• Rosalyn Santa Elena shares an easy way to improve your forecasting process

• Molly Graham shares the common manager mistake of  leaving high performers "alone"

• Abby Covert shares Five Basic Truths of Information Architecture

• Megan Bowen shares 5 Common Mistakes Leaders Make When Under Pressure to Hit Revenue Targets

• Juliana Marulanda writes about how You Can't Project Manage Chaos⁠

• Ranya Barakat shares the 1 piece of advice for entrepreneurs looking to grow and scale a company

Twitter

• Pam Rubin writes about how Informal ways that small teams can innovate fast get gummed up when teams grow

• Jasper Polak shares a thread of 7 things every project plan should include

• Lenny Rachitsky shares a guide to work trials

Articles, Reports, Guides, Newsletters

• Rachael Harnish writes about ​​Building the Company Operating Cadence

• Tim Jordan writes about how to launch an effective customer knowledge base in the next 30 days 

• Toni Hohlbein and Kevin ”KD” Dorsey talk about how to build a top 1% sales team

• Laura Bratton writes about how point systems used to boost workplace culture miss the point

• Christy Tucker writes about Basic Instructional Design Process for Non-Instructional Designers

• Wes Kao writes about how to talk about deadlines at work

• Jeff Ignacio is gathering research through a survey about forecasting, and shares part 3 of 3 in the forecasting series

• Jeff Cullimore writes about Managing up - A critical skill for career growth

• Kat Boogaard writes about the importance of managers: Why they (really) matter

• First Round Review shares The 25 Micro-Habits of High-Impact Managers

• Matt Lerner writes about The Secret to Running Effective Growth Sprints

• Andrea Belk Olson in Harvard Business Review ($) writes about 3 Reasons Why Every Department Needs Its Own Strategy

• Darrell Alfonso shares a few ops workouts, expectations vs. reality, and more

• Lyssa Test shares Everything You Need to Know About Onboarding Surveys

• Arnie Gullov-Singh writes about how to maximize the bottom of your marketing funnel

• Maria Campbell writes about Startup lessons / eleven lessons from eleven years

• Andre Ormerod writes about User-friendly Organisations and OpsOps

Podcasts & Webinars

• Jessica Kao and Justin Norris discuss a playbook for winning as a marketing ops leader on the RevOps FM podcast

• Jakub “Kuba” Grajcar and Hector Santiesteban discuss using content to build networks on the How to Scale a Business podcast

• Layla Pomper and Adi Klevit discuss The Process Documentation Toolkit for Small Businesses on the Systems Simplified Podcast

• Scott Gifis and Zaharo Tsekouras discuss The differences between a COO and Chief of Staff on the Chiefly podcast

• Jesse Resnick and Gray MacKenzie discuss Working in Pods, Nurturing Talent, and Scaling a Full-Service Agency on The Agency Journey podcast
  

Featured Events or Classes:

Nothing new crossed my path this week, which is not surprising since January was FULL of event and course news.

Featured Book:

• The Culture Map: Breaking Through the Invisible Boundaries of Global Business by Erin Meyer

Featured Remote Jobs:

• Sales Enablement Lead at Contentsquare

• Senior Director, Marketing Analytics, Strategy & Operations at Twilio

• Growth Specialist at Lift Enablement

• Numerous marketing and community roles at Apollo

• Sr Marketer to grow the audiences for HubSpot Original podcasts

• Senior Integrated Campaigns Marketing Manager at HubSpot

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A Few Ways I Can Help You

• How to document your business processes: 2-week live class — March 12-22

• The on-demand version of ‘How and Why to Document Your Business Processes’ is always available when you’re ready!

  • 🎉 You can enroll in the documentation prioritization class for free this month using the promo code BIRTHDAY 🎉 This is class 1 of 4 in the full course above.

  • I’ve recently separated all 4 classes of the main course so they can also be purchased individually. See all the on-demand classes and workbooks here.

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