Weekly newsletter #52
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
As you might guess by the number in the newsletter title this week, today marks one year (52 weeks) of sending this newsletter! 🎉🎉🎉
Thank you all for joining me on this journey! I hope having this weekly curation of learning resources has been helpful. We are currently a small but engaged group of 350 subscribers. I appreciate everyone who has recommended this newsletter to their friends, teams, or followers! ❤️
Thank you for your feedback in the polls I was running during the past few months. If there are ever any changes you’d like to see, please reply so I can consider them.
Onto the resources!
Thanks to this week’s sponsor:
Last week’s most popular link:
Sydney Mulligan writes about a recent success with a screen/voice recording for assisting in change management and adding to documentation
What I've been reading, watching, and listening to:
LinkedIn
Kelsey Opel writes about invaluable lessons on trust-building within teams
Justin Norris writes how the skills that helped you win as a marketing ops independent contributor are NOT the skills that will help you win as a leader
Marliese Bartz shares about the importance of empathy in organizational change
Shane Jamison shares 3 things you’re missing when trying to motivate people
Kathleen Booth writes about how communication and collaboration is a bigger driver of professional success than functional expertise
Gregory Dirick writes on RevOps and Data: Enhancing Efficiency part 1 and part 2
Courtney Sembler shares how to best support a colleague or direct report when they come to us for advice
Joe LaGrutta writes about how RevOps is like the central nervous system
Jen Lombardi shares how being stuck or fired from the wrong job could be a blessing
Sultana Mangal talks about guilt in the workplace
Grace Wright writes about how there’s always going to be *something* that distracts you from the big picture
Oscar Ganuza writes about the difference in becoming a top performer today compared to the past
Anastasia Natkins writes about and shares a productivity worksheet
Sirvan Jackson shares what we’ve learned from the economic crisis
Mike Rizzo shares how RevOps is not SalesOps 2.0
Crissy Saunders writes about reasons why your revenue/marketing operations project can take WAY LONGER than expected (or never actually get done)
Ashley Faus writes about how you’re not tricking anyone with misleading CTAs and how to convince someone who HATES social media to share company-related content
Melanie Naranjo gives examples and advice for when being in HR can be scary
Ryan McNamara shares ways to reduce the amount of fire-fighting in operations
Jon Westover shares the real problems Marketing Ops teams are working to solve
Stephen Huerta shares how People Leaders should Adopt a Product Mindset
Jonathan Tice shares about canceling meetings with no objectives or agendas
Larisa Summers writes about the most under-rated ways to grow your revenue
Natalie Furness writes about partnership operations
Wes Kao writes about how to be assertive with customers
Jennifer Kim shares problems with job interviews and performance reviews
Holly Owens shares many employee onboarding resources
Amanda Swim shares how transparency is critical to becoming a trusted leader
Jeff Cullimore shares what it means to scale a Marketing/Revenue Ops team
Sarah Breathnach shares how it’s unrealistic for CEOs to ‘get’ marketing
Darrell Alfonso shares 7 significant truths that we weren’t told about marketing
Jeff Ignacio writes how to set up partnerships with a revenue operations lens
Kristin Cummings shares The Number 1 Thing Your Ops Person(s) Should Do
Twitter
Beth Booker shares an important tip for hiring
Paula Pant shares the importance of budgeting your time
Amanda Goetz shares a 6 step process to show up every day on social media
Pam Rubin writes about the fine line between risk management and a scarcity mindset, and how to tell if the juice is worth the squeeze
Jasper Polak writes how to not overcomplicate your project plans
Articles, Reports, Guides, Newsletters
Jeff Ignacio discusses forecasting part one and part two
Amy Strickland shares 5 secrets of streamlining marketing workflows
Jess Almlie writes about 7 Signs You are Stuck in Order-Taking Mode
Ingrid Fetell Lee shares the secret to having more confidence
Donna Weber writes about how Employee Onboarding: Unlock New Employee Potential from Day One
Resume Genius shares How to Succeed With a Career Transition - Featuring Experts Ashley Ruba & Travis Scott
Julian Alvarado writes about Mastering RevOps Strategies: A Blueprint for Success from Anne Pao
Adi Klevit shares How to Systematically Start Saying “No” and The Greatest Obstacles to Effective Delegation, and How to Overcome Them (both mention using documentation)
Rubén Mancha and Salvatore Parise at Harvard Business Review ($) write about Using “Digital Academies” to Close the Skills Gap
Stacy Mayer shares a 30-60-90 Day Plan for Killing It In Your New Role
Jeff Cullimore writes about Lessons from a 2x GTM COO - Cody Guymon | Vivint, Qualtrics, Workato
Shannon Howard writes about 18 Practical Ways to Increase Efficiency on your Customer Education Team (including documentation)
GTM Partners writes about how as your company evolves, so should your marketing leadership
Gustavo Razzetti writes about Too Scared to Collaborate? Why Teams Struggle with Asking for Help
Podcasts & Webinars
Kyle Hagge talks with Milly Tamati and Lindsey Lerner about Mastering the Generalist Advantage on Generally Curious
Adam Stahl, Chris Carolan, and Selim Maalouf talk about the Untapped Potential of CMS Hub on the Sprockets & Gears podcast
Ryan Watson and Gray MacKenzie talk about agency financial metrics on a ZenPilot webinar
Ashleigh Early and Lee Moskowitz talk about how to Science the Ish Out of Sales, and Brianna Doe and Lee talk about amplifying impact, on the Lee2B podcast
Randi-Sue Deckard and Mike Simmons talk about Unlocking Your Potential for Career Growth on the Find My Catalyst podcast (with talk about documentation)
Darrell Alfonso, Jonathan Taylor, and Phil Gamache discuss the rise of StratOps and more on the Humans of Martech podcast
Jeff Ignacio and Haris Odobasic discuss Product Signals and Customer Health on The RevOps Review
Tim Slade and Heidi Kirby discuss how NOT to LinkedIn on The BLOC podcast
Featured Events or Classes:
January 23: Creating Equitable Support Systems for Women in the Workplace from Women-Led Sales Collective
January 24: The Perfect Agency Explained from Jason Swenk and ZenPilot
January 25 - How To Bring Humanity to the Workplace from Arbinger Institue
January 30 - Designing End-to-End Processes ($) from APQC
January 31: Build your ROI Playbook from GTM Partners
Starting in February: People First. Product Led: Lean PX Design Programme ($) from Sapien
Starting in February: BeFractional ($) course from Henning Schwinum, John Williams, and Neil Weitzman
On-demand email course - People First GTM Playbook from Mark Kilens and Nick Bennett
Featured Book:
FREE ebook - The Pathless Path by Paul Millard
Featured Remote Jobs:
A Few Ways I Can Help You
Does your job have a professional development budget that was refilled for 2024? 🚀
How to document your business processes: 2-week live class — March
The on-demand version of ‘How and Why to Document Your Business Processes’ is always available when you’re ready!