Weekly newsletter #51
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I was hoping to share a new blog with you this week, but life had other plans. Luckily, there are plenty of other awesome resources below for you to read and learn from!
Thanks to this week’s sponsor:
Jeff Ignacio’s RevOps Impact newsletter — Building out a successful Revenue Operations capability at your business doesn't have to be difficult. Jeff shares his experiences in building up revenue operations at growth stage companies and at large enterprises.
Last week’s most popular link:
Nadia Milani writes about career roadmap conversations
What I've been reading, watching, and listening to:
LinkedIn
Jill Felska is asking which People Ops topics you want to hear from a Chief Financial Officer's point of view to get their support
Jason Azocar shares a video of a new employee onboarding template
Sydney Mulligan writes about a recent success with a screen/voice recording for assisting in change management and adding to documentation
Jeff Ignacio writes about how product-led growth is ahead of its time, and how 2023 was the year of customer success exhaustion
Troy Sandidge writes about four steps to marketing and sales alignment
Larisa Summers shares 3 things to know about how go-to-market has changed for 2024
Peter Caputa shares advice to avoid common errors when building a new habit of LinkedIn posting
Daniel J. Murphy writes about when it is time to hire a professional product marketer
Christina Garnett writes how to show, don’t tell, if you care about your customers, and how a positive experience is not always a great experience
Jonathan Fianu writes how the form of RevOps is its function
Rachel Koblic writes about what makes someone good at critical thinking, and what agility really means
Kathleen Booth writes about the myth that the higher you rise in your career, the easier it gets and the less work you have, and how to make meetings worth the time
Jonathan Moss writes about how you still need a customer success team even if helping customers be successful is “everyone’s job,” and how urgent does not mean important
Asad Zaman writes how to improve your reference check calls when hiring
Kristen Kelly writes how your project management platform is more than just the repository for your work
Megan Bowen writes how she was promoted 11 times in 20 years at 6 companies, and shares the Day 1 priority as the new CEO of Refine Labs - Strategic Clarity
Mike Rizzo shares 5 top metrics to measure marketing ops success
Mike Grinberg writes how hiring your first marketer is one of the most frustrating things you will do, and the unique advantage of people as your product, and the problems with growth teams in professional services
Elise Kennedy shares a list of free communities for Chiefs of Staff
Greg Portnoy writes 9 things he wishes he knew as a first-time partner manager
Hannah Ajikawo writes about winning salesperson of the year after being put on the "people to fire" list, because a new leader stepped in to lead the team
Amber L. Gray writes about the pitfalls of traditional performance reviews
Amelia Taylor writes advice for asking for an introduction to someone
Oscar Ganuza writes about dismantling a common myth: the more people you manage, the greater your impact
Anastasiia Binns shares three ways to make your company appreciate RevOps
Katie Burke shares 5 things that are in for 2024, and 5 things that are out
Kevin Kruse describes an interesting role for development between formal trainings
Jeanelle Payne writes how her teacher colleagues were way ahead of the instructional design curve in a lot of ways
Lindsey Lerner writes about Why Having 'Too Many Interests' is Actually Your Superpower
Darrell Alfonso shares how to be successful in marketing ops as an individual contributor
Twitter
Hà Phan writes about the importance of designers understanding the business model
Amanda Goetz shares a 10-Part Solopreneur Business Plan
Dharmesh Shah writes about what first principles thinking really means
Jess Meher writes how InVision failed because they stopped listening to customers, not because of Figma
Articles, Reports, Guides, Newsletters
Jenny Blake writes about Climbing Down the Entrepreneurial Ladder
Leah Tharin writes about the skill that gets you fired or promoted: managing up
Rebecca Nash writes about when you’ve been (unofficially) designated the Marketing Ops champion: Now what?
RevOps Automated shares a RevOps Project Roadmap template
David Epstein writes about Why You Should Plan To Get Less Done
Adam Bryant interviews Samantha Hammock about how to Better See Employees As Our Greatest Investment, Not Assets
Linear explains how they do paid work trials for job candidates
Gabriela Riccardi shares an assessment to hold better one-on-one meetings
Wes Kao explains how to present to your CEO
Lenny Rachitsky writes about what to do if your product isn’t taking off
Rebecca Knight in Harvard Business Review ($) writes about How to Improve Your Soft/Human Skills as a Remote Worker
Ben Stroup writes about how Agility is Essential for Project Success
Lattice shares 14 Essential Onboarding Documents for New Hires
Gloria St. Martin-Lowry in Harvard Business Review ($) writes about 3 Key Metrics That Employee Engagement Surveys Miss
GTM Monday shares 7 Go to Market Predictions for 2024
Paul Stansik writes about how to be strategic
Gustavo Razzetti shares The 10 Best Canvases for Culture Design and Team Building
Johanna Bolin Tingvall writes how Leadership Development is an Imperative Investment at Spotify
Podcasts & Webinars
Jeff Ignacio speaks with Shantanu Shekhar about Annual Planning and Process Optimization, and with Jeff Cullimore about How Marketing Operations Fits Into RevOps on The RevOps Review podcast
Ashley Topping, Sidney Waterfall, and Jason Hubbard discuss key marketing trends for 2024 from Revgenius
Alicia Butler Pierre and George Wright III discuss business infrastructure (including documentation!) on The Daily Mastermind podcast
Helen Tupper and Sarah Ellis discuss how to grow in your role on the Squiggly Careers podcast
Ryan Quinn talks about sales enablement at the HubSpot Admins user group
Featured Events or Classes:
New cohort starting Tuesday - Social Selling Accelerator ($) from Proofpoint Marketing
January 18 - RevOps Essentials for B2B Marketers with Rosalyn Santa Elena, from Steffen Hedebrandt
January 18 - Creating a culture of recognition and appreciation from 15five
January 23 - Sales Enablement that WORKS: Mastering the Pillars of Success from Sales Impact Academy
January 23 - Move away from boring facilitation from Offbeat
January 25 - Executing Strategy in the Midst of Daily Urgencies from Intentional Futures
Upcoming course ($) - Executive Alignment for VP/Heads of Marketing from Tatco/Margaret Kelsey
Various dates: New Year, New Strategies – Kickstart Your 2024 Digital Customer Education Program from Gainsight
Featured Book:
In other book news, check out Gorilla 76’s company book benefit with book club Slack channel to share learnings.
Featured Jobs:
Strategy and Operations Lead at Google
Head of GTM Strategy & Planning at Miro
Associate, Corporate Strategy at The TCW Group
Strategy and Operations Lead | Chief of Staff | Product Strategy and Operations at TikTok
Senior Associate | Sales Operations at Netflix
Strategy and Business Operations Lead | Duolingo English Test at Duolingo
A Few Ways I Can Help You
Does your job have a professional development budget that was refilled for 2024? 🚀
How to document your business processes: 2-week live class — March
How to write a clear process anyone can follow: 3-hour workshop — FRIDAY! Jan. 19
Create a system to keep documentation in use and updated: 2.5-hour workshop — Jan. 26
The on-demand version of ‘How and Why to Document Your Business Processes’ is always available when you’re ready!