Weekly newsletter #48
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
Last week’s poll results indicated that you preferred the current order of newsletter sections, starting with LinkedIn posts. Thanks for voting! I’m skipping a poll this week since it is a week that many readers may be on holiday.
In case you’d like to do some learning this week, whether on or off a holiday break, I compiled a newsletter for you!
Thanks to this week’s sponsor:
Last week’s most popular link:
Rosalyn Santa Elena writes about if process is really important
Links near the top are currently trending as most popular. I sometimes move my favorites near the top, though often I just list them in reverse-chronological order from my bookmarked posts…
What I've been reading, watching, and listening to:
Alina Vandenberghe writes how to fix decision-making to make all decisions and data transparent to everyone
Justin Norris shares learnings from the first 90 days of podcasting
Mallory Lee explains how now is the time for ‘Big Ops’
Trevor van Woerden shares the false narrative of LinkedIn page traffic
Natalie Furness shares tips for building a RevOps department in 2024
Greg Meyer wants to know: how often do you update your documentation?
Darrell Alfonso shares trends from the Marketing Ops super huddle event
Ali Schwanke warns about stopping marketing success before it starts
Sean Lane wants to know your Ops confessions
Ryan McNamara writes about the emergence of more conversation around operational performance within agencies, sharing people to follow
Shivani Berry shows the difference in two ways of asking for feedback
Mike Rizzo discusses issues with last-minute holiday campaign requests
Bri Doyle shares why many RevOps leaders want to leave their role or company
Nick Martin shares people to follow in education tech
Elyse Guttmann compares HR and improv
Kevin Alster writes about making a business case for Learning & development
Moni Oloyede shares how to craft irresistible offers
Daniel Malgran reflects on six weeks as a new VP of marketing
Marybeth Alexander writes about Just-in-Time documentation
Anastasiia Binns shares the most commonly asked RevOps questions and answers of 2023
Melissa McCready writes about ‘GTM’ being used incorrectly (thanks for the documentation shoutout!)
Jen Spencer writes about the importance of sales and marketing alignment with long deal cycles (with a documentation mention!)
Sam Jacobs shares four lessons learned as a non-technical founder
Megha Bansal writes about improving and repurposing documentation
Lindsay Goldman shares a different tactic for salary negotiation
Tom Goodwin shares an insightful comment about remote work
Justin Welsh shares his 75-minute newsletter writing process
Gagan Biyani shares everything his 8-person product team released this year
Christina Garnett announced her fractional Chief Customer Officer consultancy
Jay Clouse writes about creating a problems database for content ideas
Amanda Goetz shares 8 reasons why we procrastinate
Articles, Reports, Guides, Newsletters
Nada Elkady writes about The Inevitability of Operational Debt in Startups (& what to do about it)
Susan Fennema writes about Clarity, Simplicity & Evolution in Business Process
Ben Stroup writes about The Game-Changing Role of Stakeholder Alignment in Change Management
Jeff Ignacio writes about Account Hierarchies and a Master Data Management strategy
Jamie Bell writes about the top internal comms trends for 2024
Tami Meyer writes about how to encourage employees to pursue professional development
Greg Meyer writes about when you should build automation
Darrell Alfonso shares onboarding tips, interviewing advice, and more
Jackie Lenaghan writes about The Four Forces Shaping Marketing Ops in 2024
Lauren Tormey shares 10 things I want to do as a manager after reading Radical Candor
First Round Review shares: Grit or Quit? Tactical Advice for Founders Facing Tough Company Building Decisions
Jeff Wetzler at Harvard Business Review ($) writes about How to Get the Honest Input You Need from Your Employees
Podcasts & Webinars
None this week, though I’ve saved some for next week
Featured Events or Classes:
Susan Fennema’s Calendar blocking course is free through January 7
Erica Schneider’s Content Editing 101 course is open for pre-sale
January 16 - RevOps Resolutions: All Stars Share 2024 Priorities & Predictions from RevOps Co-op
Featured Book:
None this week, enjoy some fiction! :)
Featured Jobs:
Several sales, marketing, and communications roles at Earnest
Central Sales Strategy and Operations Senior Analyst at Airtable
A Few Ways I Can Help You
Especially if your job has an education/professional development budget you still need to use for 2023 😁 And if you’ve been laid off, contact me for a 50% discount on courses.
2024 cohorts are open for:
How to document your business processes: 2-week class
How to write a clear process anyone can follow: 3-hour workshop
Create a system to keep documentation in use and updated: 2.5-hour workshop
The on-demand version of ‘How and Why to Document Your Business Processes’ is always available, when you’re ready!