Weekly newsletter #41
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I have a very exciting on-demand documentation course update:
It’s now available for sale! 🎉
And to celebrate launch month: 🚀
You can use the promo code 'LAUNCH' for $25 off the course by itself or for $50 off the bundle of the course + workbook. The code is valid through November 30.
Onto the resources!
What I've been reading, watching, and listening to:
MJ Smith writes about how great CMOs do not fight the CEO on top-level messaging
Nicole Mace posts about the difficulty both directing and building agency operations at the same time
Justin Norris tells how ops people can better communicate with executives, and what happens when you break a process
Oliver Heckmann shares advice for planning and a planning & OKR guide
Intellum shares common gaps in customer education and how to fill them
Courtney Sembler shares a new customer education leadership space coming soon
LG Guerra shares how to support teams in an age of outrage
Anastasiia Binns writes about how one of the hardest things in RevOps is knowing when to push an agenda, and when to open the floor up for opinions
Cognism shares takeaways from The RevOps Review episode with Jeff Ignacio and Sean Lane
Sean Lane shares 4 steps to help manage change
Sara McNamara shares how in operations, we can't *just* be really good at solving expensive problems, shares advice on diversifying your income, and talks about change management
Rebecca Nash shares how documenting processes brought peace of mind, trust, and clarity to the team
Caterina Torres writes about the RevOps superpower of documentation
Kristen Kelly writes about using Smart Brevity to prepare for meetings
Samantha Anderson writes about how documentation + clear communication helps with exceptional customer service
Peter Caputa shares advice for training business analysts
Blaine Tetterton shares how people fall into marketing ops work
Vanessa Cotlar shares how HR is the friendly neighborhood ghost, mistaken to be scary
Justin Welsh shares 25 common mistakes entrepreneurs make
Kristapor Giragosian writes how RevOps can become trusted parts of the rest of the got-to-market teams
Darrell Alfonso shares 2 harsh truths from solving marketing ops problems
Sirvan Jackson writes about using a compass vs. GPS when resource planning
Erica Schneider talks about using anecdotes to make your posts perform 4-11x better
Max Maeder shares insights on the 80+ person Rev Ops team at Twilio
Ashley Lewin posts about how marketing is a future function. 6+ months ahead
Melanie Naranjo writes about how empathy without accountability is a recipe for disaster
Cara North writes about the various places learning & development may sit in an organization
Zoë Hartsfield writes about the mistake of waiting to talk about a promotion until there is one on the table
KD Dorsey writes about the importance of lifelong learning and access to education
Ding Zheng shares the CMO Anthem
Pam Rubin compares sharing information to a game of telephone
Katelyn Bourgoin shares the four questions to answer to get marketing started
Eve Arnold shares the 5 writing tips that have gained 20K Medium followers
Jasper Polak shares 27 harsh truths about managing projects
Articles, Reports, Guides, Newsletters
OpenOrg shares a culture transparency quiz
ZenPilot shares a process prioritization worksheet
Slite shares a guide for unlocking collective wisdom, knowledge management for startups
Articulate shares a guide for learning and development to train on people skills during onboarding
Ashley Rudolph writes about Winning at Process Design & Strategic Planning
Brenda Steinberg and Michael D. Watkins in Harvard Business Review ($) write about 10 Ways to Prove You’re a Strategic Thinker
Rebecca Zucker at Harvard Business Review ($) writes about how to Keep Your Team Motivated When a Project Goes Off the Rails
John Cutler writes about How to Troubleshoot Status Updates and Syncs and Scale vs Efficiency
Wes Kao writes about how to teach your team rigorous thinking
Elisa Reggiardo writes about Taking Knowledge From Theory to Practice
Jeff Ignacio writes about Concepts for Revenue Enablement
Sarah Ellis writes about 10 years of Squiggly Careers: 10 lessons I’ve learned along the way
Jen Spencer writes about Navigating the Remote Workforce
Nancy Duarte writes about Effective Leaders Decide About Deciding
Shannon Howard writes about partner education: what should it look like?
Podcasts & Webinars
Jordan Gadd and Jonathan Morgan discuss Chief of Staff: The Strategic Catalyst for Your Organization on the Strategy Gap podcast
Xander Broeffle, Crissy Saunders, and Charlie Saunders discuss When is it Time to Expand Your Marketing Ops Team? On The Revenue Growth Architects Show
Charlene Chen and Lila Ibrahim discuss Scaling Ops With or Without AI at The International Ops Fest
Susan Fennema and Amber Kemmis discuss Using Teamwork to Document Processes at the Teamwork.com User Group
Featured Events or Classes:
November 9: Coffee, Waffles, & Ops: A Cozy Chat on Growing GTM Systems & Operations From RevOps Co-op
November 12-24: Get Productive & Organised from ADPList x Notion
November 14: Vision to Victory Summit from ClickUp
November 14: How communicators can lead with confidence from Workshop
November 16: Managing Change workshop from Tandem
December 6: Celosphere process mining event from Celonis
December 15: Leveraging Community for HubSpot Success from Southwest Michigan HUG
Various dates: Culture design masterclass from Fearless Culture
Featured Book:
Featured Jobs:
Head of Business Operations at Optery
Associate Director of Marketing at CommonLit
Head of Sales at a venture studio
Lifecycle Marketing Manager at Jasper
Marketing Lead at Scribe
Sales and Marketing Ops at a startup
Success Specialists at Merit America
RevOps Specialist at PathFactory
Jordan Henderson shared many open Ops roles
Self-Promotion: More Ways I Can Help You
As mentioned above, the on-demand version of ‘How and Why to Document Your Business Processes’ is ready for sale. It should be helpful for people who learn better through video at their own pace, aren’t available on the usual dates and times of the live course, or have a tighter budget.
Use the promo code 'LAUNCH' for $25 off the course by itself or for $50 off the bundle of the course + workbook. The code is valid through November 30.
If you’d like more accountability to get your documentation started, and live feedback on your work from peers and myself, my next live 4-session documentation course is December 5-15, Tuesdays and Fridays from 11am-12:30pm Pacific time.