Weekly newsletter #40
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I published my first blog using the new contributor form content, “What is Documentation?” Thanks to everyone who contributed their expertise!
Though you likely know what documentation is, if you’ve read this newsletter for a while, the above resource could be helpful to share with co-workers or leaders whom you’d like to start educating about the many benefits of documenting your business processes. Or perhaps it’s a good reminder to yourself to stop procrastinating and start documenting! 😄
On-demand course update: You should see a link to it in next week’s newsletter, or any other place you follow me later this week.
Onto the resources!
What I've been reading, watching, and listening to:
Kristen Kelly shares takeaways from Jhana Li on Cameraon Herold's Second in Command podcast, such as ‘understand that nobody else in your company thinks like you,’ and shares a framework for service line design
Jonathan Tice shares how organizational design is the single most important topic facing B2B SaaS companies as they face 2024 and beyond.
Leslie Venetz shares about the job hunt and interview process she went through
Danny Asling writes about how most SaaS companies are in a LOOP OF DOOM
Kyle Coleman writes about what's top of mind for buying groups and CFOs
Kathleen Booth shares why so many companies fail at driving effective go-to-market strategies
Julie Harris shares 10 Examples of Accommodations for Employees with Anxiety
Matthew Howells-Barby writes how you don’t need to become a people manager to progress
Rosalyn Santa Elena explains why you should forget about a "single source of truth”
Joe Reitz shares a marketing ops team charter
Brandon Redlinger shares how one of the biggest mistakes as a first-time manager was treating all my directs the same
Molly Graham writes about how it is as important to figure out how to maintain and defend a compensation system as it is to implement it
James Gilbert explains a content mapping strategy
Oscar Ganuza writes about Finding the Balance between Strategic Vision and Day-to-Day Execution
Shari Johnston writes about cognitive attribution
Sara McNamara shares how driving action can be hard, and how to do it
Matt Gjertsen shares the pitfall of skipping a process step when designing a training program
Connor DeLaney writes about how what we permit, we promote
Sam Jacobs shares 16 questions you need to be able to answer if you want to advance to the C-Suite
Emily Kramer shares how to start your annual planning
Nick Bennett writes about how companies struggle to identify what problem they solve
Phil Morton shares how promotions aren’t the only way to measure career success
Katie Bray shares how to learn when no one is above you in ops, moving toward COO
Sean Lane explains the operator’s mindset
Hilary Headlee explains how to design a RevOps department
Pete Crosby shares how to set up your first 90 days in a CRO role
Megha Bansal explains how generalists make good marketing ops people
Addy Osmani shares how the magic you are looking for is in the work you are avoiding
Abi Williams shares how 98% of business leaders are NOT focused on human behavior
Kristapor Giragosian shares how to grow and optimize a Revenue Operations team as your organization and revenue grows
Pam Rubin writes that the key to management and leadership is to make the implicit, explicit
Dharmesh Shah shared his AI song from the INBOUND conference
Articles, Reports, Guides, Newsletters
Wes Kao shares 15 principles for managing up
Jakub "Kuba" Grajcar shares 9 Quick Company Process Documentation Tips (feat. Hannah Shark)
Stephen Diorio writes about Managing Opportunity Overload In Revenue Operations
Jill Felska at Want to Work There shares an Employee Onboarding audit and task template
Rand Fishkin writes about the Final Chapter of his First Startup (Moz)
Jennifer Moss at Harvard Business Review ($) writes that Creating a Happier Workplace Is Possible — and Worth It
Timothy R. Clark at Harvard Business Review ($) writes about 5 Questions to Get Your Project Team on the Same Page
Camela Thompson writes about 4 Ways RevOps Pros Can Excel in a Downturn
Dan Silvestre writes about How to Delegate Tasks Better and Get Things Done
Irina Stanescu shares strategies and examples on how to say “no” effectively and guilt-free
Michael Riegel at Harvard Business Review ($) writes about how to Encourage Your Team to Escalate Issues on Technical Projects
Amy Gallo at Harvard Business Review ($) explains How Project Managers Can Say No — While Preserving Relationships
Christopher Gwinn writes about The First Five SOPs To Document When Crafting Your Training Manual
Jeanna Barrett writes about The 3 Growing Pains of a Remote Business: What I Was NOT Prepared For & How I Solved Them
Jeff Cullimore writes about the path from Marketing Ops to Marketing Leader
Kieran Howells writes about how Slack announced a week-long shutdown due to an internal skills
Kim Scott writes about How to Persuade Others You’ve Made the Right Decisions
Jeff Ignacio explains What is in a Revenue Operating Model?
Jamey Austin shares 9 immediate ways to improve communication in the workplace
Frances X. Frei and Anne Morriss at Harvard Business Review ($) share 10 Beliefs That Get in the Way of Organizational Change
Podcasts & Webinars
Melanie Fellay shares 8 Easy Steps To Design an Effective [Documentation] Content Strategy in a webinar for Spekit
Rosalyn Santa Elena, Jason Hubbard, and Jessica Zangre discuss Building your 1st RevOps Team in a Startup on a Revgenius webinar
Nathan Resnick and Mary Beth Alexander discuss how to Transform Your Knowledge Base into a Valuable Customer Success Tool on the Caffinate CX show
Ali Schwanke discusses Becoming the Go-To Expert in Your Industry in a webinar for SimpleStrat
Connor Jeffers, Lauren Aquilino, and Sydney Mulligan discuss spicy takes about the marketing automation space on the Pretty Funny Business podcast
Doug Davidoff and Jess Cardenas discuss The Behavioral Science Behind Decision Making on The RevOps Show
Jeff Szczepanski and Aušrinė Keršanskaitė discuss Operating in Stormy Seas: Leadership Insights for Turbulent Times at Operations Nation’s International Ops Fest
Featured Events or Classes:
Measurement Strategies for Agencies course from TrustInsights (on-demand)
October 31: Can I really say that...? from Hebba Youssef, Melanie Naranjo, and Ethena
November 8: Revealing RevOps ROI: KPIs and Insights to Prove Your Value from RevOps Co-op
November 15: Demand Gen Summit from Signals
December 12-14: Lifecycle 0 to 1 cohort class from Drew Price
Featured Book:
Featured Jobs:
Self-Promotion: More Ways I Can Help You
Documentation workbook: 30+ pages of templates and instructions from the full 4-session course, to guide you through prioritizing, writing, creating systems, and creating a culture of documentation.
My next live 4-session documentation course is in December. Please keep it in mind if your job has a professional development/education budget where you ‘use it or lose it’ by the end of the year.