Weekly newsletter #39
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
My next blog is mostly new content, not repurposed from my other content or notes, so it is taking a while to write! It will be the first documentation blog to include quotes collected from other people…and my delay means I could still include your quotes about documentation if you submit this form within the next day or two.
I do have a new MarTech article that was published last week, for the manager’s guide to September’s HubSpot updates.
On-demand course update: DONE! At least with version 1! 🎉 🎉🎉
Beta testing starts today! I’ve invited past class members to test it. If that’s you, look for an email in your inbox or reply here for more details. :)
I planning to launch the marketing on November 1.
Onto the resources!
What I've been reading, watching, and listening to:
Caity Cronkhite shares how a company’s engineering organization was losing over $120 million dollars PER YEAR because those core tools and processes aren't documented
Justin Norris shares a post and video about documentation tips and why it’s critical
Sam Jacobs advises us to not conflate leaving your company with joining the one random company that happened to reach out to you, and what to do in your first 30 days as a new executive
Nicole Pereira writes about 4 types of metrics to consider when developing your strategies
Randi-Sue Deckard post about how go-to-market and customer experience may be more alike than you think
Sarah Cannistra shares how using a skills-based job search will only be successful if you know your L&D niche, and how every L&D practitioner uses “instructional design” as a skill, but not every L&D practitioner is an “Instructional Designer.”
Peter Caputa shares how he splits his time on LinkedIn, and how the future belongs to SMarketers
Sarah Wight shares about efficiency in marketing ops as not overcomplicating things, and 5 categories as pillars of ops focus
Cristy Girard shares takeaways from Rachel Provan's CS Leadership 3-part training
Alina Vandenberghe explains why many CMOs in SaaS are fired after only one year in their role
Jeff Cullimore writes about how different career phases fall on the scale of tactical to strategic
Jay Clouse explains the importance of knowing the difference between discovery platforms and relationship platforms
Jennifer Nixon shares how she made an immediate impact in her first month at a new company and how you can take my approach to your next role
Jonathan Fianu shares takeaways from the book, The 4 Disciplines of Execution
Roman Geugelin shares a B2B Revenue Planning Playbook graphic
Erin Hill shares how course authoring tools are not all you need to create good courses (despite what the tool companies say)
Brooklin Nash shares how content marketing is not just your company blog
Paul Schmidt writes about using the Jobs To Be Done framework when planning out CRM customizations for your teams
Jen Igartua shares where RevOps leaders should spend their time in 2024
Crissy Saunders shares how Loom is used for communication, documentation, project management, feedback, and training at her agency
Oscar Ganuza shares how RevOps is reshaping how businesses approach their go-to-market motions
Lila Krutel Meyer shares the process and tips for developing a new product certification
Wes Kao shares how to onboard yourself to a new company
Jeff Ignacio shares how to use the data you have to find out which bets to go after, even if you only have 70% of the data
Kristen Kelly shares what she did in her second 90 days as director of agency operations
Melissa Kwan shares how to be a great guest on a podcast
Joe LaGrutta shares what to do if you’re overwhelmed as a single member operations team
Abby Covert shares how incentives help people make sense of their messes
Pete Crosby shares the ABCDE Framework for the 5 Phases of the Buyer Journey
Ramit Sethi writes about The 85% Solution: Getting started is more important than becoming an expert
Hà Phan posts about ‘jobs’ that tend to get lost on product teams
Erica Schneider writes about how to stop forgetting to share a takeaway to your story
Codie Sanchez writes how you don’t need more employees, you need a better business model
Robert Sterling shares how terrible corporate strategy decisions get made
Jamy Bechler shares the importance of reminding people of standards
Articles, Reports, Guides, Newsletters
Scott Deming writes about The Art of the Pivot — 6 Steps to Reengineer Yourself for a Career Change (Thanks to Nicole for sharing 🙂)
Caro Griffin writes about 6 ways to hire more women in tech
Amy Hupe writes about how we document our design systems - why don't we systematize our documentation?
OpsScale writes about 7 side hustle skills for a better career
Jeremey DuVall shares a note on the essence of a strategy
IT Glue shares a guide for writing standard operating procedures (SOPs)
Erica Beyea writes about creating your first knowledge base
April Rinne at Harvard Business Review ($) writes about how It’s Time to Rethink Traditional Career Trajectories
RevOps Co-op writes about how to scale Faster With a Healthier Marketing-to-Sales Handoff
Stephen Hoops shares takeaways from the podcast episode with Mike Weir and Jen Igartua about building successful RevOps and combatting silo syndrome
Bruce C. Rudy at Harvard Business Review ($) writes about Evaluating ROI on Your Company’s Learning and Development Initiatives
Layla Pomper writes an article (and video) about how to improve your feedback process in three easy steps
Elizabeth Grace Saunders in Harvard Business Review ($) writes about how to Formalize Your Follow-Up Process in project management
Podcasts & Webinars
Ryan Watson and Gray MacKenzie discuss How To Track And Improve Your Agency’s Project Management Metrics on an Upsourced webinar
Ariana Cofone and Aušrinė Keršanskaitė discuss unlocking the power of operations on the SecretOps show
Heidi Kirby and Rachel Koblic discuss fighting hustle culture and supporting middle management on The BLOC podcast
Adrian Brady-Cesana and Nicole Pereira discuss her career journey and passion for company culture (and documentation!) on The CX Chronicles podcast
Featured Events or Classes:
October 24 - Take the guesswork out of 2024 (marketing) investment planning from Enterprise Growth Alliance
October 26 - Delivering your 2024 Culture Roadmap from I Hate it Here
November 8 - Getting Things Done® & The Power of Habit from Crucial Learning
November 14 - From Order Taker to Advisor: How Root Cause Analysis Can Give You a Seat at the Table From Chief Learning Officer
Featured Book:
Product Operations: How successful companies build better products at scale By Melissa Perri and Denise Tilles
Featured Jobs:
Social Media Editors and Entertainment editors at Refinery29
Senior Manager, Business Development, Digital Gaming at Mattel
Self-Promotion: More Ways I Can Help You
October workshops:
How to write a clear process anyone can follow - Tuesday! If enrollment is closed by this time on Monday, email me to get access.
Create a system to keep documentation in use and updated - Next week!
Documentation templates — the workbooks from my courses