Weekly newsletter #38
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I hope everyone is doing OK this week.
If you missed the ZenPilot webinar about creating company processes in project management systems, since it is related to documentation, I wrote some of the highlights and takeaways on the blog.
Course update: All videos and most of the other content (transcripts, slides, quizzes, surveys, extra reading recommendations, homework…) are uploaded into the course. There are just a few more things to add and test myself before I open it for beta testers.
Onto the resources!
What I've been reading, watching, and listening to:
Joe LaGrutta writes about how Generalists make great RevOps leaders and about delegating
Liz Stefan writes about learning and development’s product-market fit
Sangram Vajre talks about how there are only 15 go-to-market problems no matter what stage and industry you are in
Maya Grossman posts about how managing your career is like running a one-person company
Rosalyn Santa Elena writes about how and why to delegate
Jon Westover talks about the importance of building a roadmap
Oscar Ganuza writes that the best investment a company can make is in its people
Caterina Torres talks about reporting for the board and executive team to demonstrate traction in the market for a company, and the challenges to overcome as a RevOps leader
Ann Handley writes about how weird Barbie is our hero
Kathryn Montbriand posts about how to know if you need an Executive Assistant, a Chief of Staff, or both
Miles Tucker writes about why documentation is critical
Mallory Glessner writes about how operational efficiency and documented knowledge are a reflection of the culture
Melanie Naranjo writes about how there’s no HR for HR
Neil Weitzman shares many free sales trainings
Rachel Nazhand writes about how to better handle requests
Christina Garnett posts about how the Voice of the Customer (VoC) and Customer Experience (CX) have become essential elements of any thriving business strategy
Sirvan Jackson writes about the importance of a project communication plan
Mark Kilens shares how to go from a content marketing strategy to a content-led growth strategy
Darrell Alfonso talks about how to burnout marketing ops people
Chris Ronzio talks about how you should update the job responsibilities that you expect for each person on your team
Jeff Cullimore writes about the dangers of being the ops person with all the answers
Alex M H Smith writes about a basic error in strategy
Ramit Sethi shares about the myths of motivation
Jen Spencer writes about marketing attribution as a board game
Charlie Saunders writes about overcoming roadblocks to ungating your content
Lindsay LaShell posts about when to delegate even if you can do it faster yourself
Kristapor Giragosian shares how the Operations team has facilitated revenue growth from around $10 million ARR to well over $50 million in 3 years
Justin Norris shares what to do first in a new enterprise marketing operations manager role
Michele Wiedemer talks about fractional customer education work
Lauren Ryan shares advice for common marketing automation manager struggles
Jasper Polak shares a way to have users test your documentation
Erica Schneider writes about thinking of the editing mindset as being a painter
Olena Bomko shares about employee advocacy mistakes companies make
The Secret CFO shares a 2-minute guide to a corporate budget process
Articles, Reports, Guides, Newsletters
Benjamin Hinson-Ekong writes about How to Build a Culture of Documentation
Alicia Butler Pierre writes about 3 Ways to Tell if Your Operations are People vs. Process-Dependent, Part 2 of 2
MAN.Digital interviews Matt Volm about how to make RevOps a strategic business partner
Jeanna Barrett writes about adapting The Entrepreneur Operating System (EOS) for a Remote-First Company, including documentation and knowledge management
Collaborative LinkedIn article: How can you write clear and concise IT documentation?
Brooke Bartos writes about 3 ways MOps can bridge the gap in marketing analytics
Amy Hupe writes about documenting design systems
Anthony Marovelli shares How To Create Expert-Driven Content Briefs
Aviv Bergman shares why You’ll Never Have the Perfect Playbook: 5 Steps to Take Instead
Fellow app shares 9 Meeting Agenda Templates for Dynamic Planning & Strategy Meetings
CFO Secrets shares an Introduction to Cashflow: Cash vs Cashflow
Antonio Nieto-Rodriguez in Harvard Business Review ($) says It’s Time to End the Battle Between Waterfall and Agile
Operations Nation shares their COO Survival Guide Chapter 4: How to Position Your COO Self in a Team
Harvard Business Review ($) writes about how to Help Your Employees Develop the Skills They Really Need
Podcasts & Webinars
Nicole Pereira and Sajeel Qureshi discuss the importance of fundamentals and core processes on RevOps 500 (thanks for the shoutout!)
Deborah Grayson Riegel and Hannah Bates discuss how to delegate on the HBR on Leadership podcast
Featured Events or Classes:
October 17 - Mastering Work Relationships from Gretchen Rubin & Kim Scott
October 17 - Why project management system migrations fail from ZenPilot
October 18 - Rockstars from OpsStars: A Virtual Rerun
October 19 - Marketing Ops Productivity Summit + Mixer from Knak (in the San Francisco area)
October 25 - Becoming the Go-To Expert in Your Industry from Simple Strat
October 25 - Build your 1st RevOps Team in a Startup: When, What and How from Revgenius
October 31 - Teamwork user group: Using Teamwork to Document Processes from Culturish
October 31 - Finding Harmony Between Career & Self from HubSpot
November 8 - 5 Shifts to Build an Agency That Runs Smoothly & Profitably from Frank Cowell
November 9 - Human-Centered Insights Certificate from IdeoU
Featured Book:
Featured Jobs:
Several marketing roles at Fullstory
Several sales and RevOps roles at BLL
Self-Promotion: More Ways I Can Help You
October workshops:
Documentation templates — the workbooks from my courses