Jen Bergren’s Weekly Newsletter

Share this post

Weekly newsletter #33

jenbergren.substack.com

Discover more from Jen Bergren’s Weekly Newsletter

Writing about great things I've read or heard recently related to operations, training and development, education, communication, and more!
Continue reading
Sign in

Weekly newsletter #33

The best of what I've read this week, about operations, training and education, communication, and more

Sep 12, 2023
Share this post

Weekly newsletter #33

jenbergren.substack.com
Share

Hello!

I hope you are recovering from any conferences you may have attended in-person or followed along with online last week! I enjoyed seeing all the posts and videos from INBOUND, including the main stage videos and people tagging me on my photo on the champions wall, to feel like I was there – without the usual burnout after only 1-2 hours of interacting with other people. :) I hope to see more people posting the resources from the sessions that were not streamed, so we can all learn from them. 

In other news, I finished another blog that will hopefully help you improve your documentation. You can read it to learn more about adding visuals and multimedia to your documentation to make it more useful and more used.

Aaaaaaand this week, Substack decided to make all my drafts disappear after I had completed the most tedious part of the newsletter, putting my saved Linkedin posts into a legible format in the newsletter. Two hours of work mysteriously disappeared and it would sometimes flash onscreen for a second before disappearing again. I compiled the rest of the newsletter in a Google doc while I waited for Substack to respond to my help ticket and Twitter request. It’s been almost 48 hours and they did not respond, so I redid the work to send this to you today. Lesson: If you use Substack, write your drafts in another document first!

Onto the resources!

What I've been reading, watching, and listening to:

LinkedIn

  • Rosalyn Santa Elena announced a free, limited-access membership to The RevOps Collective community

  • Melissa McCready shares advice she would give herself

  • Tyler Sellhorn writes about the ‘job to be done’ by documentation

  • Brooklin Nash posted a poll and has a great comment conversation about answering team members’ questions

  • Megan Morreale writes about content marketers cleaning up their mess to not lose to AI 

  • Peter Caputa discusses research about the impact of design & navigational changes to a website

  • Shannon Howard shares examples of great customer education programs

  • Joe LaGrutta shares the benefits of repurposing content

  • Liz Stefan shares red flags that your learning & development team is not focused on impact

  • Mallory Glessner talks about how your high performers are more likely to experience anxiety

  • Martin Angeletti talks about training beyond tools, training on processes 

  • Sirvan Jackson shares how overcommunication doesn’t exist and how to get things done

  • Sacha Dekker shares what managers do to make team members feel like they belong

  • Rachel Proven writes about learnings for building a great remote team culture

  • Mallory Lee talks about if you’re moving from reactive to strategic, do not just ask why

  • Alex Newmann talks about when not to hire a VP of Sales

  • Heidi Kirby shares how e-learning is not the answer for every training need

  • Darrell Alfonso shares insights about marketing reporting and planning from a recent event

  • Anastasiia Binns writes about how short-term thinking in sales leads to churn

  • JD Dillon shares 99 potential causes of employee performance issues – unrelated to training

  • Rachel Koblic talks about the precision of language as an underrated skill

  • Daniel Huang post about writing as the great equalizer

  • Corey Kossack announces Aspireship launching a free skills-based talent marketplace for job seekers and employers

  • A few INBOUND-related posts

    • Sarah Medilo shares takeaways from her trip to Boston and New York from the Philippines

    • Leslie Venetz shares takeaways from a few of the Day 2 panels

    • Peter Caputa writes takeaways about the company & product side

    • Courtney Sembler shares takeaways from her customer education panel, after an earlier sneak peek.

    • Kyle Jepson shares the slides and properties cheat sheet from his HubSpot Admin session

Twitter

  • The Secret CFO commented on the mess of numerous job offers being rescinded 

  • Hà Phan posts about completing documentation for the next person in the role to succeed

  • Amanda Goetz shares her 7-step decision-making framework

Articles, Reports, Guides, Newsletters

  • Ryan Phelan writes about why you should always ask why: Strategy must lead tactics in marketing planning

  • Michelle Irvine and Derek DeBellis do a 2022 State of DevOps Report data deep dive: Documentation is like sunshine

  • Dave Nunez explains why it’s worth it to invest in internal docs

  • Elisa Reggiardo asks: Do you really need a doc approval flow?

  • Jaime Netzer writes about How to excel at asynchronous communication with your distributed team

  • Tanya Kneller shares The Magic of Storytelling in Change Management

  • Jeff Ignacio writes about Owning your infrastructure architecture

  • Kristi Park tells us How to drive change and get what you need as a revenue operator (yearly planning edition)

  • Lawrence Yeo writes about The Illusion of Control

  • Amanda Schwartz Ramirez writes about Solving the Puzzle of Communicating Well with Execs

  • Julie Zhou talks about when to document

  • Leore Spira writes about Revolutionizing Revenue and Unleashing the Data-Driven Power of RevOps in the Product-Led Sales Landscape

  • Ramli John and Brooklin Nash discuss expert-driven strategy content (not thought leadership)

  • Kevin Kruse talks with Eimear Marrinan about How HubSpot Sustains A Customer-Centric Culture Across 7k Hybrid Employees

Podcasts & Webinars

  • Gray MacKenzie and Logan Lyles talk about Capacity Management: How to Do Time Tracking Your Team Won’t Hate, at Teamwork

  • Layla Pomper at ProcessDriven shares How NOT to Write Standard Operating Procedures (SOPs)

  • Daphne Lopes and Margaret Harrison discuss change management on the This is Growth! podcast

Featured Events or Classes:

  • On-demand: Sales Enablement Strategy course and blog from George B. Thomas

  • On-demand: The Fractional Operating System course from Javier Ramirez

  • September 13: Guardians of the Workflow: Become Unstoppable from Scaling for Success

  • September 13: 3 critical updates that keep your execs looking forward from Axios

  • September 14: How to build company processes—the fun and easy way from ZenPilot

  • September 18: Marketing Operations Essentials course with Darrell Alfonso from LXA

  • September 22: Annual Planning for Sales and Marketing from RevGenius

  • October 24-Nov. 2: SEO course from Reforge

  • November 5-8: MOps-Apalooza announced its full lineup, from marketingops.com

For fun: October 7&14:  Practical Magic screenwriting discussion event

Featured Book:

  • Leadhership Reloaded by Sabine Gedeon

Featured Tip:

  • If you have a tip to share, I would be happy to feature and credit/link to you!

Featured Jobs:

  • Chief of Staff | Technology at Thrive Global

  • Senior Executive Business Partner at Klaviyo

  • Operations and Strategy Lead at Pollen

  • Head of Insights and Optimization at Webstacks

  • Principal Strategist, Revenue Marketing at HubSpot

  • Director of RevOps at AlphaSense

  • Content Strategist and RevOps Manager at Achievelt

  • Director of Process Excellence at Stanford University

  • Community Engagement Manager at ZoomInfo

  • Multiple HubSpot agency roles at media junction

  • Milly Tamati shares a few generalist job openings

For fun: Chief Holiday Officer at Hotel Del Coronado

Self-Promotion: More Ways I Can Help You

  • September 19-29 live course: How and Why to Document Your Business Processes

  • Documentation templates — the workbooks from my courses are now available to purchase

Thanks for reading! Subscribe for free to receive new posts and support my work.

Share this post

Weekly newsletter #33

jenbergren.substack.com
Share
Comments
Top
New
Community

No posts

Ready for more?

© 2023 Jen Bergren
Privacy ∙ Terms ∙ Collection notice
Start WritingGet the app
Substack is the home for great writing