Weekly newsletter #32
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
Many of you will have a lot of learning to share from HubSpot’s INBOUND conference this week - I look forward to seeing your content and learning from you! For those of us not in Boston, the main stage session will be broadcast on YouTube.
My own educational content creation this week involved summarizing a Pavilion sales playbook class I enjoyed last year, which is now available on-demand. You can read it here.
Onto the resources!
What I've been reading, watching, and listening to:
Sam Jacobs talks about the hardest part of moving from startup to scale-up: handing off rituals, processes, and procedures (such as…documentation!)
Anne Pao writes about leaving your side of the street clean when someone is leaving a job, from both sides of the relationship (I would recommend documentation here, too 😁 )
Justin Norris talks about the many benefits of documentation
Brian Morris writes about how in the world of Marketing Operations, documentation is the compass to triumph
Grace Wright talks about the biggest change when moving from individual contributor to manager
Heidi Kirby shares a trampoline story about making learning useful first before making it fun, engaging, or other goals
Nicole Pereira writes about how hard skills will only get you so far in your career
Kyle Freitas shares some of his learnings from founding an agency
Jonathan Tice talks about changes in go-to-market leadership jobs and candidates
Daphne Costa Lopes writes about how most successful Customer Success Managers aren't just lucky; they approach their work differently
Jeff Breunsbach shares how internal quarterly business reviews should make a comeback
Jeremy Burton talks about content designers starting to see themselves as information architects
Sarah Cannistra shares the do’s and don’t’s of building a learning and development network on LinkedIn, including the many ways to network that don’t involve a coffee chat or “jumping on a quick call”
Darrell Alfonso shares a graphic of the overlap between marketing, marketing ops, and IT; and shares predictions for the next 10 years of marketing ops
Peter Caputa writes about the need to become a triple-threat marketer
Sara McNamara writes about taking a chance on people to build marketing ops teams
Charlie Saunders writes about the common problem of companies not taking the time to invest in their company architecture (similar to not investing in documentation!)
Amanda Althaus talks about using a Fishbone Diagram to dissect challenges
Riley Harbour shares a framework for doing discovery at every stage of the sales process
Mike Rizzo talks about marketing operations as a path to leadership
Jill Felska shares the real reasons why people leave their jobs
Jeff Ignacio shares a personal operating system for managing time
Matt Zelasko talks about how to stand out because “safety” is your most dangerous option
Kristen Kelly shares the importance of using Client Dashboards to provide agency clients with the information they need at their fingertips
Danielle Calder writes about the journey of finding the next step in your career
Abi Williams talks about how you should know your strengths so well that a manager will not try to call it out as a weakness due to their own incompetencies, complex, inadequacies, or inferiorities.
Olena Bomko shares what should be on your homepage
Amanda Goetz posts a thread about creating a Managing Up Monday email to your bosses
Articles, Reports, Guides, Newsletters
Kara Cutruzzula writes about how to hit your new goal by structuring it like a syllabus
Three articles from Slite (documentation software):
Lauren Christiansen writes about nailing the basics of team knowledge management
Anouk van Tuinen writes about how should you structure your knowledge base
Keysa Yánez writes about feedback culture as a part of nature or something to nurture
Trainual shares a guide for how to document a process
Josephine Conneely celebrates 2 years of the Ways of Working newsletter with a roundup of popular content by category
Harvard Business Review ($) tells us how to Arrange Your Meeting Schedule to Boost Your Energy
Gustavo Razzetti writes about How to Increase Participation in Your Team Without Leaving a Bitter Aftertaste
Andre Martin talks about how to improve team performance, start by reframing the role of manager
Jeff Ignacio writes about managing up
Molly Graham shares 10 things I wish I knew about careers when I started
John Cutler writes about Spinning Plates...and enabling constraints
Harvard Business Review ($) asks Are Collaboration Tools Overwhelming Your Team?
Aqua Zumaraite writes about The 10 Commandments of Hiring & Retaining Great Generalist Talent
Lydia Dishman shares a simple playbook for new managers (or anyone who wants to improve their leadership)
Catherine McNally writes the complete guide to marketing operations management
Podcasts & Webinars
Connor Jeffers and Travis Scott talk about Enterprise-Level HubSpot Functionality and the Underrated Ops Hub on the Demand & Ops Unboxed podcast
Xander Broeffle and Glen Bottomly talk about Synergizing Marketing: Linking Data, Teams, and Impact on The Art of Marketing Operations podcast
Jill Felska and Luke O’Mahoney talk about a 4-step framework for impactful people management on the PX Espresso Hour podcast
Lindsay Thibeault, Hannah Waddams, and Shannon Howard talk about Engagement: Unleashing the Power of Marketing for Customer Education Programs on an Underscore Intellum webinar
Jess Cook, Justin Simon, and Adrianna Vidal talk about Your Content Marketing Playbook in a RevGenius webinar
Anne Pao and Jeff Ignacio talk about how to align and scale teams on The RevOps Review podcast
Brandon Redlinger and Hana Jacover talk about Servant Leadership in Action on The Hype Within Podcast
Featured Events or Classes:
On-Demand: Draw Your Words: A More To That Course
September 14 - INBOUND INSIGHTS: Everything you want to know from the main stage to the limited sessions from Remotish
September 19 - Harnessing the Power of SOPs and Knowledge Base with Intelligence-Driven IT Documentation from IT Glue
September 19 - Revenue Leader Virtual Launch from RightBound
September 21 - SOP in a day workshop from ProcessDriven
Featured Book:
Featured Tip:
If you have a tip to share, I would be happy to feature and credit/link to you!
Featured Jobs:
Self-Promotion: More Ways I Can Help You
September 19-29 live course: How and Why to Document Your Business Processes
Documentation templates — the workbooks from my courses are now available to purchase