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Weekly newsletter #31

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Writing about great things I've read or heard recently related to operations, training and development, education, communication, and more!
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Weekly newsletter #31

The best of what I've read this week, about operations, training and education, communication, and more

Aug 28, 2023
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Weekly newsletter #31

jenbergren.substack.com
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Hello!

I’ve been continuing to gain momentum with content creation, this past week with a monthly MarTech article about HubSpot’s July releases, a blog about improving existing documentation systems, and an event summary blog for a documentation event. I hope you also had a productive week, or a relaxing week if you’re on vacation or taking it easy this month!

If you want to see other articles related to documentation, please reply, and I can prioritize your requested topics ahead of my giant list of blog ideas!

Onto the resources!

What I've been reading, watching, and listening to:

LinkedIn

  • Alexandre Pelletier shares 100+ MOPs Manager Interview Questions + Answers

  • Carissa McCall writes about documenting the process while building it

  • Travis Scott writes about three elements to marketing a product or service

  • Crissy Saunders talks about not ignoring data hygiene and process from the start, and training junior team members remotely

  • Kyle Freitas writes about how ops needs more respect, budget, recognition…

  • Kathryn Montbriand posts about how having a defined end date as a Chief of Staff was great for personal development

  • Krystina Gillenwater advises companies to stop hiring their first Marketing Director without any foundational marketing assets, process, or GTM concepts

  • Jeff Breunsbach posts about scaling your success team with specialized roles

  • Rosalyn Santa Elena writes about the superpowers of a strong RevOps leader

  • Mike Rizzo writes about translating data into manageable pieces

  • Jeff Ignacio gives a few reasons why RevOps could fail to live up to the hype

  • Lindsay LaShell writes about how bad delegation hides bad behavior

  • Sara McNamara shares habits that will supercharge career growth, and questions for candidates to ask during job interviews

  • Tony Dowling shares how poor user adoption is the #1 cause of CRM failure

  • Christina Garnett shares her favorite community & advocacy frameworks

  • Mallory Lee shares about ROI for software

  • Justin Norris shares a methodology for delivering quality work, consistently and at scale

  • Amber Kemmis writes about creating a data-driven content strategy

  • Sean Lane posts about 4 steps to "building" a world-class Operations function

  • Anna Aldred writes about inefficiency as the biggest risk to your business

  • Sirena Andras shares 3 P’s to branding success

  • Hannah Seligson writes advice for public speaking

  • Darrell Alfonso shares 11 Things I’ve Learned in The Last 11 Months of Marketing Ops Leadership

  • Kristeen Romero writes about how process improvement is more about people than systems

Twitter

  • Adam Grant posts about setting boundaries

  • Wes Kao shares red flags when hiring a startup marketing executive

  • Maura Ball shares newsletters to find grant funding

Articles, Reports, Guides, Newsletters

  • Kathryn Montbriand writes about how to unlock new opportunities without changing everything (Role = function + industry + geography + size)

  • David C. Baker writes about How Much Time + Money To Spend On Your Own Marketing

  • Molly Rigatti at Impulse Creative writes about How to Repurpose Your Content to Amplify, Engage & Nurture

  • Michaels & Associates shares a Checklist for Developing a Training Program

  • Kim Scott writes about How to Use the Get Sh*t Done Wheel to Reinforce Collaborative & Respectful Decision Making

  • Joseph Phillips at GatherContent writes about how to achieve long-lasting content governance with this four-step roadmap

  • Evan Sunwall at Nielsen Norman Group writes about Relationship Mapping: Strategically Focus on Key People

  • Jared M. Spool of UX Collective writes about how UX outcomes make a team’s daily work truly human-centered

  • Haris Odobasic at Revenue Wizards shares answers to “What advice would you give anyone starting a career in RevOps?”

  • Workshop shares a monthly internal communication report template

  • People Managing People discusses 7 Ways To Measure The Success Of Your Onboarding Program

Podcasts & Webinars

  • Lisa Wells from Virtual Assistant Trainer talks about team roles & reporting systems

  • Max Maeder and Sean Lane talk about Finding the Right Consulting Resources for Your Most Important Projects on the Operations with Sean Lane podcast

  • Brenda Merritt and Suzie Officer talk about Complexity to Clarity: Simplify Your Strategic Plans for Success on The Strategy Gap podcast

  • Dan Moyle and Kevin Dunn discuss a community builder’s guide to community-led growth on the Agency Unfiltered podcast

  • Jonny Fianu and Jeff Ignacio discuss Automation Across The Customer Journey on the RevOps Review podcast

  • Emily Field, Bryan Hancock, and Bill Schaninger talk with Lucia Rahilly about the future of middle management on the McKinsey Talks Talent podcast

  • Christie Fusco and Xander Broeffle discuss How to Get Buy-in for MOps Projects on The Revenue Growth Architects podcast

Featured Events or Classes:

  • August 29: Expert Spotlight: An inside look at the fast-moving Drift RevOps engine from Drift and DealHub

  • August 30: HubSpot Women in Sales NYC in-person event

  • August 30: How to Speak Successfully When You're Put on the Spot With Matt Abrahams and Kim Scott

  • October 18: Distributed ‘23 event from Miro

  • Applications are now being accepted to become HubSpot Certified Trainer

Featured Book:

  • Power to the Middle: Why Managers Hold the Keys to the Future of Work by Bill Schaninger and Bryan Hancock

Featured Tip:

  • If you have a tip to share, I would be happy to feature and credit/link to you!

Featured Jobs:

  • Project Manager at Unlimited Tech Solutions

  • Marketing Director at CoLab

  • Culture Specialist at HubSpot

  • Senior Manager, Learning Experience Design at HubSpot

  • Product Marketing Manager, Commerce at HubSpot

  • Kara Redman shares various job openings

  • JD Dillon shares several Learning & Development openings

Self-Promotion of the Week:

  • September 19-29 live course: How and Why to Document Your Business Processes

  • Documentation templates — the workbooks from my courses are now available to purchase by themselves

Thanks for reading! Subscribe for free to receive new posts and support my work.

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