Weekly newsletter #30
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I am writing this during the first tropical storm in San Diego in 80 years. Thankfully it is not as bad as predicted so far, and my apartment is on top of a hill, so it is not in danger of flooding! San Diego and its people are not built for rain (a systems & planning problem), so I am glad the city advised everyone to prepare for the worst.
Last week I published another blog from my documentation courses, about roles to assign team members. You can read it here. The next blog will be about improving existing documentation systems, to continue the system theme ahead of this week’s workshop. I’ll probably mix it up with some event summaries or other resource reviews on the blog after that.
Onto the resources!
What I've been reading, watching, and listening to:
Ben Donahower shares the career advice given to his summer intern
Aaron Weekes talks about the superpower of documentation
Jamie Jacobs writes bout reshaping the job of managers
Neil Weitzman shares communication’s importance in building a great startup culture, key messages to communicate, and celebrating people who do what no one else wants to do
Connor Jeffers talks about the final RevOps bootcamp session, and project management for a technical agency.
Sam Jacobs shares 3 principles for go-to-market alignment
Kathryn Montbriand posts about Chief of Staff rotation
Mallory Lee writes about consolidating RevOps categories
Swarnendu Dutta posts about first principles in marketing ops
Sara McNamara shares a cheat sheet for cleaning your database, how to manage and prioritize your professional development, and resources for learning marketing ops
Omi Diaz-Cooper talks about being a Results-Only Work Environment
Jeff Breunsbach writes about change management risk
Kristen Kelly compares customer onboarding with a school’s onboarding experience for parents
Abby Covert share reasons marketing campaigns fail, related to information architecture
Jeff Cypher posts about creating clarity in agency project management
Paul Schmidt shares 3 tips for remote collaboration
Jordan Henderson shares a common meeting mistake of new managers, and skills for entry-level operations people
Sara Cannistra writes about confident language issues of job seekers
Heidi Kirby talks about the problem with ideal learning & development teams
Henning Schwinum posts about accountability for sales teams
Rachel Koblic writes about cognitive bias, and having a decision-making process
The Operation Agency shares pitfalls with skipping the basic foundations
Adam Stahl writes about setting up operations foundations
Twitter (no, I am not changing this to X :) )
Hà Phan writes about the move from individual contributor to leader
Jasper Polak shares best practices for setting KPIs
Gretchen Rubin posts about prioritization and productivity
Articles, Reports, Guides, Newsletters
Emily Dresner shares how to write a team strategy document
Matt Stein writes about how good documentation is hard
Ant Murphy talks about leading by example when using human-centered language
Lisa Earle McLeod writes about how to manage your boss
Dan Moyle shares the ultimate guide to mastering HubSpot’s INBOUND conference
Radhika Kode writes about purity of purpose and the art of writing modern product documentation
Leah Tharin shares her learnings from running 2 cohorts of a product-led growth course
Daphne Lopes writes about maximizing the adoption of Customer Success playbooks
Want to Work There shares a manager expectation matrix
Ludmila N. Praslova at Harvard Business Review ($) discusses The Radical Promise of Truly Flexible Work
Melody Wilding at Harvard Business Review ($) talks about making the case for more resources that your team needs
Nitin Nohria at Harvard Business Review ($) writes about How CEOs Can Navigate the Emotional Labor of Leadership
Gustavo Razzetti shares a 5 step playbook to make better decision
Rosanna Campbell writes about setting clear performance expectations
Podcasts & Webinars
Gaby Israel Grinberg and Travis Scott discuss Early Career Learnings and Employer Transparency on The Winding Careers podcast
Nicole Pereira and D’ana Guiloff discuss project management on the HubSpot Admin HUG
Gio Torres and Jeff Ignacio talk about dealing with business partners on The RevOps Review podcast
Helen Lee Bouygues and Curt Nickisch discuss improving critical thinking skills, on the Harvard Business Review Strategy podcast
Jenny Blake and Wade Brill discuss systems thinking on the Centered in the City podcast
Antonia Landi talks about the Product Operations Manifesto at the Product at Heart conference
Tim Parilla and Sean Lane talk about navigating from startup to scale-up on the Operations with Sean Lane podcast
Shishir Mehrotra and Allison Pickens discuss The Rituals You Need at Your Company in Allison’s newsletter podcast
Dr. Alaina Szlachta talks about common limitations with your measurement and evaluation plan for cohort courses
Steven Multer and George B. Thomas discuss The Three Pillars of Winning Communication on The Marketing Smarts live show
Featured Events or Classes:
August 22-24: Growth Week from Calendly
August 22: Smart Brevity: How to spark and spread better comms practices at your org from Axios
August 24: Reinvent Your Revenue Lifecycle: A Business-Critical Implementation from RevOps Co-op
August 24: Myth-Busters: The Real Truths of Cohort Learning from Training Industry
August 30: Get the most out of Slack Canvas from Slack
September 1: Business Strategy Masterclass with Troy Sandidge, supporting We are Voters
September 28 - in person in New York City - Culture Can’t Wait workshop with Hebba Youssef
On-demand: Clari has a waitlist for early access to its Prospecting Academy with Kyle Coleman
On-demand: Atlassian offers a class on Async Collaboration for Distributed Teams
On-demand: Starling offers a class on Knowing Yourself
Featured Book:
Featured Tip:
If you have a tip to share, I would be happy to feature and credit/link to you!
Featured Jobs:
HubSpot Technical Platform Specialist at Unlimited Tech Solutions
Director Talent Development and Well-Being at Northwestern University
Senior Learning Program Manager, IT Services L&D (Seattle, WA) at Amazon
Sr. Marketing Operations Manager at Redpanda Data
Manager, Technology Experience & Helpdesk at HubSpot
Self-Promotion of the Week:
Documentation templates — the workbooks from my courses are now available to purchase by themselves
August 23 workshop: Create a system to keep documentation in use and updated
September 19-29 live course: How and Why to Document Your Business Processes
Thanks for the link, Jen!