Weekly newsletter #30

The best of what I've read this week, about operations, training and education, communication, and more

Hello!

I am writing this during the first tropical storm in San Diego in 80 years. Thankfully it is not as bad as predicted so far, and my apartment is on top of a hill, so it is not in danger of flooding! San Diego and its people are not built for rain (a systems & planning problem), so I am glad the city advised everyone to prepare for the worst.

Last week I published another blog from my documentation courses, about roles to assign team members. You can read it here. The next blog will be about improving existing documentation systems, to continue the system theme ahead of this week’s workshop. I’ll probably mix it up with some event summaries or other resource reviews on the blog after that.

Onto the resources!

What I've been reading, watching, and listening to:

LinkedIn

• Ben Donahower shares the career advice given to his summer intern

• Aaron Weekes talks about the superpower of documentation

• Jamie Jacobs writes bout reshaping the job of managers

• Neil Weitzman shares communication’s importance in building a great startup culture, key messages to communicate, and celebrating people who do what no one else wants to do

• Connor Jeffers talks about the final RevOps bootcamp session, and project management for a technical agency.

• Sam Jacobs shares 3 principles for go-to-market alignment

• Kathryn Montbriand posts about Chief of Staff rotation

• Mallory Lee writes about consolidating RevOps categories

• Swarnendu Dutta posts about first principles in marketing ops

• Sara McNamara shares a cheat sheet for cleaning your database, how to manage and prioritize your professional development, and resources for learning marketing ops

• Omi Diaz-Cooper talks about being a Results-Only Work Environment

• Jeff Breunsbach writes about change management risk

• Kristen Kelly compares customer onboarding with a school’s onboarding experience for parents

• Abby Covert share reasons marketing campaigns fail, related to information architecture

• Jeff Cypher posts about creating clarity in agency project management

• Paul Schmidt shares 3 tips for remote collaboration

• Jordan Henderson shares a common meeting mistake of new managers, and skills for entry-level operations people

• Sara Cannistra writes about confident language issues of job seekers

• Heidi Kirby talks about the problem with ideal learning & development teams

• Henning Schwinum posts about accountability for sales teams

• Rachel Koblic writes about cognitive bias, and having a decision-making process

• The Operation Agency shares pitfalls with skipping the basic foundations

• Adam Stahl writes about setting up operations foundations

Twitter (no, I am not changing this to X :) )

• Hà Phan writes about the move from individual contributor to leader

• Jasper Polak shares best practices for setting KPIs

• Gretchen Rubin posts about prioritization and productivity

Articles, Reports, Guides, Newsletters

• Emily Dresner shares how to write a team strategy document

• Matt Stein writes about how good documentation is hard

• Ant Murphy talks about leading by example when using human-centered language

• Lisa Earle McLeod writes about how to manage your boss

• Dan Moyle shares the ultimate guide to mastering HubSpot’s INBOUND conference

• Radhika Kode writes about purity of purpose and the art of writing modern product documentation

• Leah Tharin shares her learnings from running 2 cohorts of a product-led growth course

• Daphne Lopes writes about maximizing the adoption of Customer Success playbooks

• Want to Work There shares a manager expectation matrix

• Ludmila N. Praslova at Harvard Business Review ($) discusses The Radical Promise of Truly Flexible Work

• Melody Wilding at Harvard Business Review ($) talks about making the case for more resources that your team needs

• Nitin Nohria at Harvard Business Review ($) writes about How CEOs Can Navigate the Emotional Labor of Leadership

• Gustavo Razzetti shares a 5 step playbook to make better decision

• Rosanna Campbell writes about setting clear performance expectations

Podcasts & Webinars

• Gaby Israel Grinberg and Travis Scott discuss Early Career Learnings and Employer Transparency on The Winding Careers podcast

• Nicole Pereira and D’ana Guiloff discuss project management on the HubSpot Admin HUG

• Gio Torres and Jeff Ignacio talk about dealing with business partners on The RevOps Review podcast

• Helen Lee Bouygues and Curt Nickisch discuss improving critical thinking skills, on the Harvard Business Review Strategy podcast

• Jenny Blake and Wade Brill discuss systems thinking on the Centered in the City podcast

• Antonia Landi talks about the Product Operations Manifesto at the Product at Heart conference

• Tim Parilla and Sean Lane talk about navigating from startup to scale-up on the Operations with Sean Lane podcast

• Shishir Mehrotra and Allison Pickens discuss The Rituals You Need at Your Company in Allison’s newsletter podcast

• Dr. Alaina Szlachta talks about common limitations with your measurement and evaluation plan for cohort courses

• Steven Multer and George B. Thomas discuss The Three Pillars of Winning Communication on The Marketing Smarts live show

Featured Events or Classes:

• August 22-24: Growth Week from Calendly

• August 22: Smart Brevity: How to spark and spread better comms practices at your org from Axios

• August 24: Reinvent Your Revenue Lifecycle: A Business-Critical Implementation from RevOps Co-op

• August 24: Myth-Busters: The Real Truths of Cohort Learning from Training Industry

• August 30: Get the most out of Slack Canvas from Slack

• September 1: Business Strategy Masterclass with Troy Sandidge, supporting We are Voters

• September 28 - in person in New York City - Culture Can’t Wait workshop with Hebba Youssef

• On-demand: Clari has a waitlist for early access to its Prospecting Academy with Kyle Coleman

• On-demand: Atlassian offers a class on Async Collaboration for Distributed Teams

• On-demand: Starling offers a class on Knowing Yourself

Featured Book:

• Talk to the Elephant: Design Learning for Behavior Change by Julie Dirksen

Featured Tip:

• If you have a tip to share, I would be happy to feature and credit/link to you!

Featured Jobs:

• HubSpot Technical Platform Specialist at Unlimited Tech Solutions

• Director Talent Development and Well-Being at Northwestern University

• Senior Learning Program Manager, IT Services L&D (Seattle, WA) at Amazon

• Marketing leader (confidential)

• Sr. Marketing Operations Manager at Redpanda Data

• Manager, Technology Experience & Helpdesk at HubSpot

Self-Promotion of the Week:

• Documentation templates — the workbooks from my courses are now available to purchase by themselves

• August 23 workshop: Create a system to keep documentation in use and updated

• September 19-29 live course: How and Why to Document Your Business Processes