Weekly newsletter #25
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
As you can see, I am testing out sending this newsletter on Tuesdays. Thanks for reading!
Onto the resources!
What I've been reading, watching, and listening to:
Kristen Kelly talks about the first 90 days as Director of Agency Operations
Logan Lyles shares how to help turn team members into thought leaders, and avoiding meatball sundaes
Alex Hilleary writes about how austere new policies may backfire and force out your best people
Abby Covert shares Information Architecture Words of Wisdom and Warning
Justin Welsh talks about his 5 step writing process
Kristi Park shares lessons from a career in marketing
Wes Kao gives advice on improving your writing
Connor Jeffers shares answers to a few of the questions asked in After Hours during our latest RevOps bootcamp cohort
Jeff Ignacio writes about the Infinite BI Loop
Jonathan Fianu talks about a RevOps Operating System
Natalie Furness discusses how to stop overthinking
Sam Jacobs writes about good vs. bad scale-up CROs
Camille Balhorn talks about when its time to graduate from spreadsheets to a CRM
Darrell Alfonso shares takeaways from a marketing ops town hall
Gagan Biyani discusses superpower skills to succeed in anything
Ali Schwanke asks how you document and share your marketing plan
Erica Schneider talks about picking the right topics for SEO product-led content
Lizzie Davey share guidance about a bare minimum and optimum amount of work, and time management advice
The Commons posts about an increased focus on customer success roles
Ben Stroup posts about proactive communication
The Secret CFO explains gross margin
Jon McLaren shares HubSpot’s product teams’ prioritization method
Adam Grant reveals the most important questions to ask about a new project
Articles, Reports, Guides, Newsletters
Adi Klevit shares The Perfectionist’s Guide to Building Business Processes
Te Wu explains Top 10 Things Executives Should Think About Before Embarking on Strategic Projects
Morra Aarons-Mele talks about How High Achievers Overcome Their Anxiety
Deb Liu write about how to stop outsourcing to your future self
Kim Scott writes about how telling people what to do doesn’t work
Brian Halligan shares 20 CEO Lessons Learned at HubSpot on the Journey from $0 to $20 billion
Steve Petersen writes about 5 don’ts in marketing operations
Paul Graham writes about how to do great work
Amanda Schwartz Ramirez writes about how to Invest in Yourself (Dear, New Ops Leader | Part 5)
Jinnie Lee at Chief writes about How Defying ‘Good’ Leadership Led This CEO to Quit Her Job and Become an Entrepreneur
Jeff Ignacio writes about RevOps support for Presales
RevOps Co-op writes about career growth in RevOps
Lawrence Yeo discusses the tightrope of discipline
Kathryn Montbriand writes about the art (and science) of telling your generalist career story
Sally Susman in Harvard Business Review ($) writes about The Simple Power of Communicating with Kindness
Dear CEO shares The Balanced Boss Self-Checklist: “Am I Liked or Am I Feared?”
Rhonda Giedt for Pavilion writes about The Struggle of Setting Clear Priorities
John Cutler writes about moving From Prioritization to Accountability
Podcasts & Webinars
Denise Thomas talks about why the future of work should optimize for teams, on Operations with Sean Lane
Lindsay LaShell and Sheryl Plouffe discuss Finding Balance: How to Delegate Effectively as an Entrepreneur
Jessica Gilmartin and Rosalyn Santa Elena discuss driving revenue with marketing on The Revenue Engine
Featured Events or Classes:
July 25-26: Change Management for Business Transformation from PEX
July 26: The High ROI Martech Stack from MarketingOps.com
Lindsay LaShell is offering a new cohort for the Marketing on Purpose course
Featured Book:
The Crux: How Leaders Become Strategists by Richard P. Rumelt
Featured Tip:
If you have a tip to share, I would be happy to feature and credit/link to you!
Featured Jobs:
Self-Promotion of the Week:
Next documentation live course
September 19-29: How and Why to Document Your Business Processes
Upcoming documentation workshops: