Weekly newsletter #24
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I am slowly finishing up some June projects after my not-fun adventures fighting with my internet service provider, including releasing my first newsletter/preview of my RevOps book content! 🎉 One of its many purposes is to hold myself accountable for working on the book more often, to finish it by the end of the year. 😄
To hold myself even more accountable to getting some big projects started or finished, I will list them here: June’s final project is making my class workbooks & other templates available for sale on my website, and July’s new projects include starting an SEO plan to help prioritize my 1000 content ideas for marketing my products and also starting to create an on-demand version of my documentation course. I welcome any advice on these topics as I create messy first drafts and betas!
Onto the resources!
What I've been reading, watching, and listening to:
Crissy Saunders talks about the importance of having a team recognition process
Brandon Ward writes about being clear and direct with yourself and others
Jeff Ignacio posts about not letting imposter syndrome get in the way
Helen Tupper is looking to interview CEOs with squiggly career paths
Anne Pao gives advice for a first-time operations hire on a one-person team
Daphne Lopes posts about how Customer Success Managers can help customers who don’t want a strategic relationship
Nataly Kelly discusses the benefits of hiring someone who has not done that exact role before
Jonathan Fianu talks about thinking correctly under pressure
Natalie Furness writes about which go-to-market motion is right for you
Mike Rizzo posts about marketing ops as more than a behind-the-scenes role, and communications skills in marketing ops
Rachel Nazhand compares anatomy and operations
Ãndrea Peck and Shyanne Roberts discuss mental health
Andy Mowat talks about hiring your next RevOps leader from Marketing Ops
Sam Jacobs compares old-world and new-world executives
Tiffany Lo clarifies a discussion about the traditional function of product management potentially disappearing
Jasper Polak shares a checklist to reduce meetings
The Secret CFO shares a beginner’s guide to balance sheets
Hailley Griffis posts about a new team member’s questions helping improve documentation
Amanda Goetz advises us to stop holding ourselves to unrealistic standards
Ben Stroup shares about managing and the emotional roller coaster of change
Olena Bomko shares about SaaS website structure
Articles, Reports, Guides, Newsletters
Notion’s guide instructs how to keep knowledge documented and accessible
Liz Moorehead writes about how even accounting firms can create fun, human content…and she has a new newsletter!
Scott Brinker at Chief Martec writes about countering the 4 “myths” of tech stack dysfunction: shrinkage, martech, shadow IT, and utilization
Stef Ziev at HerMoney talks about common communication mistakes and how to fix them
Mark Cruth at Quartz reveals a 90-minute exercise helps improve cross-team collaboration
RevOps Co-op discusses how to measure the impact of enablement
Matthew Bradburn writes about setting expectations as a manager
Cledara published a CFO guide to managing software expenses; some of it is obviously a product pitch, but you can take away a few good points
Udemy’s guide talks about how to lead a culture that reinforces learning
Olly Richards talks about 3 steps to making better strategic decisions
Helen Tupper and Sarah Ellis in Harvard Business Review ($) write about how managers can make time for their own development
Podcasts & Webinars
Jill Felska and Podge Thomas discuss building a culture of documentation on the Want to Work There podcast 👏
Product Usage Data with Elliott Leonard on the OG Ops Podcast — one section’s parting words are “document, document, document.” :)
The Importance of Project and Program Management for MOps with Paula Gorman, on Ops Cast from MarketingOps.com
Boosting CX with Internal Docs, from Slite
Dan Tyre talks about Remarkable Business Growth on the #GBR podcast. Including talking about documenting your plan since investors and advisors can’t see inside your head, it changes all the time, and it needs to be repeatable!
Featured Events or Classes:
July 10: New Manager Bootcamp from MorningBrew
July 20: Abundance in a Fractional Revenue World from RevOpsVillage
July 25: Teamwork Grand Council Takeaways from Culturish
On demand: Business Acumen for Marketing, Demand Generation & Sales from LIFT Enablement
On demand: How To Write A Job Post from Kat Kibben, Three Ears Media
On demand: Job Search Crash Course from Tech Ladies
Featured Book:
Everything is Figureoutable by Marie Forleo is on sale on Kindle for $1.99. I have this title as a quote on my desk.
Featured Tip:
If you have a tip to share, I would be happy to feature and credit/link to you!
Featured Jobs:
Head of Partnerships at Teamwork
Demand Generation Manager at Niche
Self-Promotion of the Week:
Upcoming documentation workshops: