Weekly newsletter #21
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
Despite mysterious internet outages happening since Friday, I managed to read, listen, and collect a few resources to share with you week. I have a large backlog of podcasts to listen to in the next few weeks since those do require stable internet and take more time to consume than articles and posts :)
Onto the resources!
What I've been reading, watching, and listening to:
Alicia Butler Pierre shares and was part of the Process Excellence Network’s Top 50 thought leaders in operational excellence for 2023
Ian Harris writes about the Top 7 Marketing Metrics Every Agile CMO Should Track: Drive Success with Data-Driven Workstream Insights
Kristen Kelly talks about writing a clear process and shares a video of her and her daughter’s attempt at the peanut butter and jelly sandwich instruction challenge
Emily Egan discusses a company values creation playbook
Mike Rizzo talks about the secret sauce to scaling marketing ops and a tip about using Variables in Google docs.
Nicole Pereira shares a new color coding calendar system
Charlie Saunders advises on why companies may need an agency
Rosalyn Santa Elena writes about why merely collecting data isn’t important
Crissy Saunders posts about the importance of getting customer feedback, and how to pitch for RevOps headcount or agency budget
Rachel Koblic talks about self-awareness in professional development
Jonathan Tice explains RevOps Qualified Leads and provides a Revenue Leak slide example
Helen Tupper shares a Values Workbook
Ashley Lewin discusses the handoff between marketing and sales
Jonathan Fianu posts about management for remote and hybrid teams
Jordan Henderson shares a great meme about adoption and documentation, and talks about hiring for ops
Neil Weitzman talks about 5 things in business and life he wishes he understood years ago
Shari Johnston share new research on how to make your Go-to-Market methodology stick
Wes Kao discusses the fear of public speaking and the value of other types of communication
Chris Fezza ponders career paths for RevOps professionals
Jen Spencer explains what to do if you see a drop in organic traffic
Travis Scott posts about how demand gen will fail without good positioning
Ben Stroup writes about navigating team politics and steps for performance metric monitoring
Jasper Polak shares a visual about strategy execution, and common mistakes
Brittney Oliver asks about being in a new role without a blueprint or strategic guidance
Joe Martin has a great thread on jargon
Adam Grant shares a warning for companies requiring people to come back to the office
Articles, Reports, Guides, Newsletters
Femstreet’s newsletter featured 3 great stories:
Justin Welsh writes about the 5 phases of solopreneurship— including documenting your systems!
CFO Secrets discusses monthly Financial Reviews and feedback loops
Anand Chopra-McGowan in Harvard Business Review ($) explores 5 Ways Companies Are Addressing Skills Gaps in Their Workforce
Harvard Business Review ($) breaks down research about how Your Love for Work May Alienate Your Colleagues
Duolingo writes about one of my favorite topics with its State of Jargon report (And if you want to go on Duolingo friends quests with me, my username is Jen892😁)
Ivan Palomino shares a template for personal growth
Adi Klevit on Trainual discusses 5 Simple Ways to Get Your Employees to Document Processes
Julia Evans shares some blogging myths
Vivian Foley writes about 4 Steps For Hiring Your First Finance Leader For Your Startup
Dan Tyre shares key interview tps for sales people
The MKT1 newsletter explains how the (marketing) funnel isn’t dead — and how to document those funnels
Amanda Schwartz Ramirez at Thinking in Quarters discusses how ops leaders can Stay Heads Up, While Heads Down
John Cutler at The Beautiful Mess talks about being Stuck In The Valley of "Doing OK"
Gustavo Razzetti writes about What Animals Can Teach Us About Team Success
RevOps Co-op has an article and webinar with Melodie Schwartz about Why RevOps is So Much More Than Just Data
Lindsay Cordell on RevGenius shares about The Rise of the Chief Go-To-Market Officer
Podcasts & Webinars
Want to Work There’s podcast discusses Your Roadmap to Building an Incredible Remote-First Workplace with Ali Greene and Tam Sanderson — including documentation’s importance!
Lenny’s newsletter podcast talks about building high-performing teams with Melissa Tan (Webflow, Dropbox, Canva)
Amy Porterfield’s Online Marketing Made Easy Podcast talks with Steph Taylor about Creating A Profitable Business That Keeps Growing Even When You’re Offline. The tips about imperfect action are 💯
Featured Events or Classes:
GoNimbly has two upcoming live cohorts of their RevOps Accelerator
June 22 - Wizard of Ops - The Ops Journey: From Rooking to All-Star Status
June 22 - Winning By Design — Revenue Leadership Workshop: Companies Moving Upmarket
June 29 - Highliner Technology - Leading Change with Resilience
June 29 - Covve - Cultivating authentic connections in a remote work environment
Featured Book:
Several people in my network mentioned Obviously Awesome by April Dunford in the past week. I am about halfway through it now!
Featured Tip:
If you offer online consultation meetings or live online classes outside of standard working hours in your time zone:
Make sure there is a co-work / rentable meeting room space nearby that is open at those hours
Or you have a friend nearby who is awake early/late and has a different internet service
And have a reliable hotspot backup that is quick to switch over to, that you test often in order to make sure it still works!
So you can still host your meeting or class if your internet is suddenly randomly unreliable … especially if a holiday weekend is involved and the service support is delayed :/ :/ :/
My previous contingency plans were not working, as you can guess from this tip!
Featured Jobs:
Self-Promotion of the Week:
Upcoming documentation workshops:
July 6: How to write a clear process anyone can follow
Thanks to Jill Felska for featuring this workshop in a Friday Finds post!
July 18: Create a system to keep documentation in use and updated