Weekly newsletter #172
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I started teaching a new cohort of my documentation course this weekend, and I hope it is helpful not only to the class members but also to the people working at the companies where they’ll use these practices, now and people hired there in the future.
On to the curated resources!
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Last week’s most popular link:
Rachel Squire writes about what to do when you hear the question: “Why aren’t we seeing more progress?”
What I've been reading, watching, and listening to:
LinkedIn
Carey Picklesimer writes about the problems when the technology itself has a higher priority than any people, be it customers or employees
Jelena Arnold writes that if sales methodologies work externally, then they work internally, and building The Rosetta methodology, because translation is the hardest part of RevOps
Sydney Sloan writes how you will not get 100% of what you don’t ask for, and don’t be afraid to get started
Mike Rizzo writes that the teams that gain leverage aren’t the ones who master more tools; they’re the ones who understand how their data layer behaves
Whitney Sieck writes about a Stakeholder Sentiment Analysis, one of the most underused tools in the enablement toolkit
Russell Wheeler shares takeaways from a webinar on How to Prioritize in Enablement: Tactics for Success
Kristin Chandler Seal writes about why private equity needs more Chiefs of Staff as Operating Partners
Lindsey Gardner writes: Dear CEOs: If you’ve hired a Chief of Staff, please let them be one
Amy McClain writes that in the first 90 days on the job, a Head of Enablement needs to approach the function as an operating system, not a content factory, and that “Managers don’t have time to coach” is a system failure, not a reality. 🚢
Irina Jordan shares takeaways from a recent CMO Coffee Talk on “Marketing the Marketing”
Anastasia Natkins writes that scope creep isn’t a sign of a bad client. It is a sign of a vague agreement. 📝
Articles, Reports, Guides, Newsletters
Kawal Kour shares an executive guide for scaling revenue operations 📝
Ben Stroup writes about how to Build Operational Resilience: Move From “Growth at All Costs” to Sustainable Efficiency
Katie Barnes writes about: Career Lessons I Apparently Needed to Learn 14 Different Times
John Cutler writes about Exception, Presence, and Delegation
Justin Welsh writes that there’s no career map for entrepreneurship
Colette Molteni writes about: How I Used My Own Framework When TEDxUCSB Lost My Recording
Hema Thakur writes about the hidden gap between knowing and writing it down 📝
Summer Poletti writes about The Art of Strategic Conversation Design
Ashley Rudolph writes that The Average Leader Spends 41% of Their Week on Work That Isn’t Theirs. Here’s How to Get That Time Back.
Jade Rubick writes why your process should be open source 📝
Amanda Natividad writes an Audience Research Brief: How We’d Market to Mid-Market RevOps Leaders
Mara Stephanie and Benas Leonavicius write why your brain is not a good operating system 📝
Elena Verna writes about The rise of the High-Impact Individual Contributor (HI-C!)
Yue Zhao writes about How To Not Lose Your Audience In The Details
Scott Brinker writes about Marketing as architecture: the stack is not the building: A two-thousand-year-old framework for marketing that serves, adapts, and stands apart.
Tom McDowall writes about Aligning to Objectives Before Values, and Tiredness and Performance
Jason Feifer writes about how to be more convincing
Maggie Olsen and Offsite write about What It Actually Means to Be a Chief of Staff
Harald Overaa writes that Learning & Development Is No Longer Just Building Training. It’s Architecting Change.
Sarah McDevitt writes about Relationship-Building Secrets
Leore Spira writes about Why RevOps Dashboards Don’t Drive Revenue (and What Does)
Tony Manganiello writes that Most Managers Miss This Simple Fix for employee retention. Companies that win don’t just retain people. They build environments no one wants to leave.
Podcasts, Webinars, Videos
Sydney Mulligan and Lauren Aquilino discuss MopsApalooza, hiring Lady Effington, ball pits, and B2B marketing contract response time
Jelena Arnold, Steve Keck, and Jay Umrani discuss Why RevOps Fails Without Adoption (And How to Fix It)
Drew Bernstein and James Geyer discuss The Bar for RevOps Leadership
Nick Bennett and Erica Schneider discuss How much do you give a sh*t? This pattern across every client we’ve worked with is pretty hard to ignore
Layla Pomper discusses Systems vs Processes vs Standard Operating Procedures for Small Businesses 📝
Patty Stonesifer and Molly Graham discuss the secret to making the right career decisions
Julia Dhar, Adi Ignatius, and Alison Beard discuss The Leadership Skills That Make Transformation Stick
Featured Events or Classes:
May 19: From Owner to Leader: Build the Team That Runs Without You
May 20: Marketing Remix
June 4: Unlocking Value in the First 90 Days Post-Acquisition
On-demand: Master the Interview class ($)
Featured Book:
How to Not Know: The Value of Uncertainty in a World That Demands Answers by Simone Stolzoff (affiliate link to bookshop.org)
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
Live courses:
The next free RevOps BootCamp session starts in the fall
Participate in the research for the next live course about employee onboarding
Emoji Key:
📝 Documentation | 🚢 Employee onboarding | $ Paid course/event/resource
Thanks, @jen, for the mention! Always appreciated.