Weekly newsletter #164
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I was honored to be a recent guest on Ops in Motion to talk about Human-Centered Ops: Why People & Process Come Before Tech with Kawal Kour. You can watch it here.
Onto the curated resources!
Thanks to this month’s sponsors:
Exploring a values-based business or meaningful work idea?
Learn how to quietly test if it can work before committing.
Start the free 5-day course here.
Last week’s most popular link:
Leah Russo writes that when leaders do not yet trust the interpretation, adding more data only creates more places for debate to start
What I've been reading, watching, and listening to:
LinkedIn
Andy Caron writes about Signals of a Reactive Organization and how governance is how power moves through a system.
Jeff Ignacio writes about RevOps managing up and building allies
Irina Jordan shares takeaways from Pavilion CMO School’s second class, focused on the career as Head of Marketing
Jen Spencer writes how the question isn’t “should we offshore this?” The question is “what breaks if we do?”
Molly Graham writes about the problems when operators build their identity around caring
Sean Adams writes that the best live training sessions are built like a coaching call
Carol Astle shares takeaways from the Operations Nation COO Course
Danielle Balestra shares learnings from the Revenue Operations Alliance Operations Conference
Arriel Balogun writes that when systems lack clarity, operators absorb the cost
Leore Spira writes that Revenue Operations and leadership have something in common with International Women’s Day. They both challenge outdated power structures.
Amy McClain writes that training is the easy part. The hard part is making behavior stick, particularly over time. And what to do when the problem wasn’t the training. The problem was that we hadn’t equipped managers to reinforce it.
Jennifer Crowfoot asks: What signals does the system send about when learning is invited to help shape decisions versus simply supporting them afterward?
Chris Willis writes about how many people in operations struggle with (or just flat-out embrace) perfectionism
Noah G. Rabinowitz writes that the issue is not that all skills now expire faster. The issue is that we keep talking about fundamentally different kinds of capability as though they are just one thing.
Stephanie Middaugh writes that learning doesn’t happen at ‘Ludicrous Speed’ - more content and more training don’t just fix your team’s knowledge gaps, and they certainly don’t affect behavior change.
Jannette Carolina writes how organizations that truly win with learning design it differently.
Articles, Reports, Guides, Newsletters
Melissa Muth Martinez asks: Are You Approachable? On the Workarounds People Build To Deal With Us
The Effective Project Manager writes that if you have these 7 skills, you are a top 1% project manager
Regina Gerbeaux writes about The Quiet Power of Maintenance: Why operational “boring work” is where excellence compounds
Courtney Sembler writes that Your Team Has a Mission Statement. Does It Actually Mean Anything?
Julie Zhuo and Brian Hale write about What Excellent Growth Teams See That Others Miss
Claire Alvis writes about the wins channel - and why you never post in it: On visibility, the work that doesn’t come with an announcement, and finishing the job.
Tom McDowall asks: Is “Psychological Safety” Helping Us or Getting In Our Way?
Andrea Chiarelli and Elina write about What Your Questions Are Actually Saying: A practical guide to the leadership skill most managers never design
Jade Rubick writes that First we should agree on the tradeoffs
Jess Almlie writes that More ≠ Better: It’s Time to Clean Your Learning & Development Content Closet📝
Arriel Balogun writes about personal decision infrastructure for promotions 📝
Raja Walia writes about Why CMOs and CROs Are Incentivized to Disagree
Karl Sakas writes about holding a successful All-Hands meeting that can drive your agency forward
Kathy Wu Brady writes about Signs Your Team is Low on Psychological Safety
Moni Oloyede writes about Why B2B Marketing Feels Seen Yet Invisible
Christina Garnett writes about Anomie and What It Is Doing To Your Customer Relationships
Lata Hamilton writes about what to consider when changing careers
Sylvia LePoidevin writes about the system to build first when starting a brand from zero, turning taste into infrastructure after one very public mistake
Pete Crosby writes why you should Stop Chasing Job Titles: The 5Ps of Designing Your Future
Kyle Lacy writes about How to Not Get Fired: 15 Years and 20 Lessons Running Marketing
Podcasts, Webinars, Videos
Ryan Milligan, Janis Zech, Philipp Stelzer discuss How to Use Comp Plans to Drive Revenue Performance
Echtus discusses How to Architect an Education Strategy That Drives Impact
Tricia Hudson, Olga Traskova, and Anne Pao discuss how to Align and Drive Cross-Team Planning & Orchestration (contact Anne for the password and to join RevOps Village) 📝🚢
Jason Gorman and Luke Hobson discuss Starting Your Own Learning & Development Business
Dr. Echo Rivera and Jennifer van Alstyne discuss Research Communications and Slide Design
Featured Events or Classes:
March 17: The Language of Scale: Marketing Ops at the Leadership Table
March 17: Ask Me Anything with Luke Hobson: Instructional Design in Higher Ed
March 18: How to Make Notion Your Business Brain 📝
March 18: The Three Phases of a Fractional Go-To-Market Career
Featured Book:
Featured Remote Jobs:
Marketing Ops and Growth Manager
A Few Ways I Can Help You
On-demand courses:
Live courses:
The next free RevOps BootCamp session starts in the fall
Participate in the research for the next live course about employee onboarding
Emoji Key:
📝 Documentation | 🚢 Employee onboarding | $ Paid course/event/resource