Weekly newsletter #111

The best of what I've read this week, about operations, training and education, communication, and more

Mar 10, 2025

Hello!

I didn’t finish a book excerpt this week, though I did put together a business efficiency presentation for Leader Lab that I may repurpose into a LinkedIn Live and other content after I present it this week! Stay tuned!

I have two other presentations to create this month, as well as finishing up the final research book chapter and cleaning up the intro chapters before my next school adventure starts in April!

Onto the curated resources!

Thanks to this week’s sponsor:
If you have a human-centric resource you think could help the readers of this newsletter, consider sponsoring it!

Last week’s most popular link:

Cassie Young writes that when you’re networking, remember to HALT

What I've been reading, watching, and listening to:

Adam Horne shares 22 public examples of employee handbooks 📝
Nick Haroldsen writes how you don’t really appreciate good documentation until the expert is no longer around 📝
Donna Weber shares takeaways from Rocketlane's The State of Customer Onboarding 2025
Shauna Nuckles writes about the top 9 reasons agencies experience chaos
Kristen Kelly shares what can happen when timesheets aren’t accurate
Heidi Kirby shares observations from a recent instructional design contest
Darrell Alfonso shares 10 things no one tells you about working in marketing operations
Molly Graham writes how organizations are so much better at adding things than they are at taking things away
Abi Williams shares 4 things your revenue teams are not doing, which is hindering your results
Jeff Ignacio writes about cadences where feedback can drive action
Daphne Costa Lopes writes about CSMs who operate with first principles thinking and focus on the customer
Justin Mecham shares a guide for your first 120 days at a new job 🚢

Articles, Reports, Guides, Newsletters

Maja Voje writes about Pricing: From WTF to WTP (Willingness to Pay)
Emily Kramer, Devon Watts, and Grace Erickson write about how building a marketing team is like building a 3-D puzzle without the box
Lenny Rachitsky and Ivan Zhao share takeaways from their discussion on Notion’s lost years, its near collapse during Covid, staying small to move fast, and the joy and suffering of building horizontal (also a podcast)
Ashley Rudolph writes about 10 Non-Cringey Ways to Get Noticed at Work
Jay Schwedelson’s INBOUND session on ‘Why Being Human is Your Best Marketing Strategy in 2025’ is summarized in this blog (and video)
Mikkel Plaehn, Toni Hohlbein, and Gal Aga share takeaways from their talk about how your sales rep’s main contact isn't your champion (also a podcast)
Elizabeth Grace Saunders writes about how to not Let Bad Time Management Undermine Your Leadership in Harvard Business Review (3 free articles a month)
Yuhki Yamashita shares Lessons in Product Scaling and Storytelling at Figma
Lloyd Yoo summarizes the webinar from Emily DiLeo and Robin Beers on Going Beyond Research Order-Taking and Delivering True Insight Gold 📝
Ragen Dodson writes about Turning Mid-Quarter Check-Ins into MOps Power Moves
Ben Stroup writes about How to Write a Project Charter Everyone Will Read
Al Dea writes about How Leaders Can Build Development into Their Daily Work
Shannon Howard writes about 7 Ways to Improve Subject Matter Expert Collaboration
Penny Penati writes about how Operational Debt is Draining your Business
Adi Klevit writes about How to Efficiently Onboard New Employees
Andy Mowat writes a career story and why Whispered was founded to help with job searches

Podcasts, Webinars, Videos

Sandy Robinson, Olga Traskova, Greg Larsen, and Louis Poulin discuss What No One Tells You About Retaining Top RevOps Talent on RevOps Circle – 32 minutes
Dan Gershenson and Ali Schwanke discuss generating leads in record time on the Marketing Deconstructed podcast – 42 minutes
Kimi Corrigan and Justin Norris discuss The Journey to VP of Marketing Ops on RevOps FM – 45 minutes 📝
Carrie Fabris and Michael Hartmann discuss Career Growth and the MAGIC Framework on OpsCast – 54 minutes
Gianpiero Petriglieri and Alison Beard discuss How Leaders Can Encourage Learning on the HBR IdeaCast – 30 minutes

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