Weekly newsletter #107
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
I enjoyed a nice birthday over the weekend, where I saw some friends, had some nice meals, did a little walking/shopping, and managed not to look at my computer at all yesterday. I call that a win! 🎉
Another recent win is: being chosen to speak at the RevOpsAF conference in New Orleans in May! 🎉🎉🎉🎉 I hope to see some of you there! If you haven’t bought a ticket yet, reply and I can share a code for a discount.
It’s probably no surprise that I’m speaking about documentation best practices.😉 📝
This will be my first trip in many years, which I am definitely more anxious about than the speaking and conference itself. Please send any helpful travel tips my way.
Onto the curated resources!
Thanks to this week’s sponsor:
If you have a human-centric resource you think could help the readers of this newsletter, consider sponsoring it!
Last week’s most popular link:
Darrell Alfonso shares a diagram of how strategy works at different levels
What I've been reading, watching, and listening to:
LinkedIn
Molly Graham writes about two exercises to do when considering a job, and themes that managers inside growing companies regularly grapple with
Adam Grant writes about how to be a better critical thinker
Anne Pao writes how any team (especially RevOps) goes through peaks and troughs of work, but it's not sustainable to always be in a push
Jeff Ignacio explains a philosophy around PEAS in a pod (strategy and execution as the two peas)
Jess Almlie asks: Why do we create and deliver courses that we would never want to take ourselves?
Em Wingrove writes about how spending time with customers is a gift
Mark Kilens shares lessons learned from 9 years of building HubSpot Academy
Sara McNamara writes how employee onboarding can make or break your experience and shares a template for marketing ops to onboard themselves🚢 , and writes about how to avoid playing janitor instead of completing your own goals
Lisa González writes about how the secret to loving your business again is process 📝
Tanya Schroeder writes about the benefits of remote work
Travis Scott writes how your most brilliant idea won’t matter if you can’t get buy-in, which is continued in a blog and podcast
Kristen Kelly writes about Agency Gross Income (AGI) and Delivery Margin
Jenni Conner shares takeaways from The Customer Conference
Ragen Dodson writes how Marketing today requires SOUL: Strategy, Orchestration, Understanding, Leverage
Crissy Saunders writes how working on go-to-market Ops projects is like remodeling a house while people are living in it and trying not to disturb them
Articles, Reports, Guides, Newsletters
Cassie Young writes about Ten Plays to Mitigate Churn Risks and Maximize Net Revenue Retention in 2025
Te Wu explains why both management and leadership are needed to complete projects
Sarah Touzani shares What should a New Manager do in Their First Week? 🚢
Mike Grinberg writes about The Category Design Trap for Consulting Firms
Maja Voje and Amy Mitchell write about Enterprise GTM Unpacked: Collaboration, Strategy, and Sales Enablement
Jason Yoong shares takeaways from a conversation with Chaitali Narla, who went from Google intern to Engineering Director (5x promotions) in a decade 📝
Mike Simmons writes about Simplifying Leadership With The Leadership Wheel
Vessela Clewley writes about BizOps as a breeding ground for scale-up talent
Darrell Alfonso shares a marketing ops maturity model and Marketing Job Interview Cheat Sheet
Erica Beyea writes about knowledge base best practices 📝
People Storming writes about Strategy: The Things You Won't Be Doing
April Dunford writes about Value vs. Objection Handling
Podcasts, Webinars, Videos
Lorna Mitchell and Kate Mueller discuss developer collaboration on the The Not-Boring Tech Writer podcast - 43 minutes 📝
Cassie Young discusses 10 Hacks for Driving Customer Success-Led Revenue and Better Margins at Customer Success Week – 27 minutes
Michiel Boere and CJ Gustafson discuss building multinational companies and the benefits of ditching traditional budgets for better business outcomes on the Run the Numbers podcast – 59 minutes
Jacki Leahy and Michael Ni discuss unlocking career growth in RevOps on the RevOps Live show – 41 minutes 📝
Featured Events or Classes:
February 10: Steal Our PMP Prep Secrets from Arithmetic
February 11: Consulting Growth Insights Live from Mike Grinberg and Paul Syng
February 12: Rise, Shine, and Lead from Menopause Hub Academy
February 12: Perspectives: Go from hire to high performer from The Predictive Index 🚢
February 13: The Handbook for Scale: Embedding Best Practices in Your Agency from Agency Folk Events 📝
February 19: Differentiating to De-risk Positioning Workshop ($) from Proofpoint Marketing
February 19: MarketingOps Unplugged from MarketingOps.com in Irvine, California
Featured Book:
Ping: The Secrets of Successful Virtual Communication by Andrew Brodsky (affiliate link to bookshop. org)
Featured Remote Jobs:
A Few Ways I Can Help You
On-demand courses:
How and Why to Document Your Business Processes — full course
The MarketingOps. com version includes the workbook and some marketing-ops-specific resources
Live courses:
How to Document Your Business Processes — the next cohort will probably be in April, perhaps with the one-session workshops in March
See a preview of the first class in this Lightning Lesson recording on prioritizing
Participate in the research for the next course about employee onboarding
Emoji Key:
📝 Documentation
🚢 Employee onboarding
$ Paid course/event/resource
Happy belated! And congrats on the speaker role!! How exciting :)