Weekend newsletter #6
The best of what I've read this week, about operations, training and education, communication, and more
Hello! I haven’t dug into all the fancy SubStack features yet, though I have been adjusting this schedule to be one block of time for cleaning inboxes/saved links and gathering info and reading a little, and another block of time for reading and putting the best links here in Substack. Hopefully, both those blocks will be completed on Saturday next week! Thanks for following the journey!
Onto the resources!
What I've been reading, watching, and listening to:
In Harvard Business Review, Ron Friedman suggests asking “What are you stuck on?” in your next team meeting, to reduce procrastination, build resilience, gain trust, reduce coasting, and motivate growth.
Melissa Rosenthal, Chief Creative Officer at Clickup, has a great Twitter thread about remote work team happiness.
Ben Stroup had a helpful Linkedin post about giving feedback.
Speaking of feedback, Chelsea Seid has a survey to gather info for creating a course about giving feedback.
Onboarding team members is a subject I’ll be diving into again later this year, this Harvard Business Review article has a different perspective, guiding you to onboard your new manager to help them and yourself. Yes, documentation plays a role here! :)
Instagram slide show about the benefits of being a generalist vs specialist, and pursuing your curiosity, from Chase Jarvis. Fun fact of the week: I used to watch CreativeLive classes (his company) daily during my old life as a photographer.
Scott Young found some interesting connections between productivity and creativity in his blog post.
One of the key takeaways from Scratchpad & RevOps Co-op’s 2023 RevOps trends report is that 87% of teams find it challenging to ensure process adherence. Guess what can help with process understanding, alignment, and ultimately adherence? Many things — documentation is one of them! :) Note that this report focuses on sales teams & leaders, and not on all the revenue teams.
Rattle’s 2023 State of RevOps report talks about the biggest gaps in what RevOps thought they’d be doing in the role when they startedvs. what they’re doing now were related to strategy vs. ad hoc requests: they are doing roughly 30% less strategic work and 30% more ad-hoc requests! RevOps is not a task-taking department for other teams’ requests! Though the next page says 89% Agree that leadership sees RevOps as a strategic driver of value…so that’s good, I guess??? Also, don’t miss the process map on page 49.
Mallory Lee talks in a Linkedin post about avoiding the pitfall of ONLY delivering projects for others and neglecting "RevOps Self Care.
Jeff Ignacio shares 10 keys to success in RevOps, in this Linkedin post.
Caroline Castrillon tells us how a non-linear career path could be the key to a long and fruitful work life, in a Forbes article.
Speaking on non-linear career paths, the latest podcast episode from Opsy features Nicole Vasquez, a community builder who paved her own career path to the COO seat.
Continuing on that topic! Travis Scott’s Winding Road podcast and article talks with Alexis Scott about Pivoting: From Sales into Marketing, including the important factors in marketing to consider when pivoting from sales: getting internal buy in, and how marketing is very process-driven (brining it all back to documentation :) ).
Dani Grant wrote a Twitter thread about going from product manager to founder.
Operations Nation published chapter 1 of their Survival guide for Startup COOs
Gaby Israel Grinberg posted on Linkedin about a people-first hiring experience at Proofpoint Marketing.
Great LinkedIn video from Sheri Otto at HubSpot about re-engaging your inactive email contacts.
Docs-as-code: A Brief Introduction is an interesting Medium article by Ezinne Anne Emilia shared in the Write the Docs community. “Docs-as-code aims to unify the source of documentation. Instead of having scattered content, it unifies all the content so teams can easily find it and make their contributions.”
Non-work:
I highly recommend the new Amazon Prime TV series Daisy Jones & the Six. It is embarrassing how many times I have watched the first three episodes. And listened to the album on YouTube and Spotify. And coincidentally the book arrived on hold from the library this week, too, which I read in a day! All thumbs up! Watch the trailer to see if you may like it, too!
Featured Event or Class:
There is a new HubSpot certification for partners: HubSpot Architecture I: Data Models and APIs. Read about it here on Linkedin and see more here in the Academy.
Featured Book:
Switch: How to Change Things When Change is Hard, by Chip and Dan Heath. I believe this was recommended in Pavilion’s Playbooks class. I’m about 50 pages into it and already recommend it!
Organizational Tip:
I love a clean email inbox, and though I don’t have any secret tips of my own at the moment, here are 5 email tips from organizational consulting firm Korn Ferry
Featured Job:
My co-instructor for the HubSpot RevOps Bootcamp, Connor Jeffers, is looking for a Technical Director at Aptitude 8.
Self-Promotion of the Week:
I’m starting another cohort of the documentation course this week, and you can still sign up for April’s cohort!!
I’ll post April workshop dates soon. Reply here if you want to choose your own date & time for the documentation writing or documentation system workshop.
Thanks for reading! Please comment below with anything you'd like to see from these weekly newsletters.