Weekend newsletter #19
The best of what I've read this week, about operations, training and education, communication, and more
Hello!
You may have noticed this newsletter was sent at a different time and date today! Or perhaps you did not notice, if you suffer from a deluge of emails in your inbox on Monday anyways!
Though the temporary newsletter name is “Weekend newsletter,” it does not have to be sent on the weekend (in my Pacific time zone) if there is a better time for you!
If you prefer this date and time to receive your week’s worth of learning resources, please reply or add a comment to this Substack post.
Onto the resources!
What I've been reading, watching, and listening to:
Sam Jacobs talks about how many early-stage founders set up their executive teams to fail
Helen Tupper makes a good case for eliminating ladder language when talking about anyone changing jobs
MJ Smith posts about scaling by trading low-leverage work for high-leverage work
Przemysław Orlikowski shares about change management in RevOps
Lisa Maria Marquis has a great deal for a free copy of her information architecture or book writing books if you buy another book
Shelley Lavery has a humorous post about corporate jargon
Justin Norris talks abut a time experiment to have a team focused hour for a shared goal
Crissy Saunders writes about building relationships with your new team
Seth Goldstein share takeaways from his interview with Marcus Sheridan
Sara McNamara advises us on what to do if a company requests unpaid projects or homework during the job interview process
Carl Ferreira writes about two new competitors many companies are facing
Cassie Young talks about expectation setting and over-communication
Mark Kilens and Nick Bennett share about a new people-first GTM (go-to-market) community
Roman Geugelin shares misconceptions about RevOps
Kathleen Booth talks about the value of scary career changes
Abby Covert explains “shouldstorms"
Rosalyn Santa Elena talks about how you need processes
Olena Bomko posts an amazing graphic on why customer research is needed
Darrell Alfonso shares ways to drive efficiency
Tara Viswanathan writes about lessons from 40 of the most successful women on the planet
Amy Diehl shares how there are many remote-first companies still despite the media noise about “desk-banging CEOs” demanding people return to the office
Eric Bahn writes about lessons for expanding your network
Aliza Licht posts about progress, not perfection
Adam Grant shares about imposter syndrome
Claire Vo writes about replacing one-on-one meetings
Articles, Reports, Guides, Newsletters
The Operations Nation community released Chapter 3: "How to Spend Your First 90 days as a Startup COO"
Patrick Tanguay writes a deep read on “Neo-Generalists”
Sara Du shares Sales Methodologies for Startup Hiring
Chief advises on how to prevent women CEOs from facing a “glass cliff”
Scott H. Young talks about how to tell when learning is worth the effort
Kathryn Montbriand at Generalist World teaches about the StoveTop Approach for focusing your energy
Podcasts & Webinars
The Revenue Optomists: Audit to Adoption: Building Tech to Scale with Anne Pao
Write the Docs conference session: Release-ready Docs: How a 2-person team keeps a help center consistently accurate with Daniel Murphy
Teamwork: The Value-Based Pricing Myth_ Why It's Not For Every Agency
Pycon AU conference: What nobody tells you about documentation
Featured Events or Classes:
June 13: Onboarding In The New Age Of Work: The 6-Step Recipe For Success
June 14: ON COOhort Roundtable: How Do You Drive the Culture of Good Decision-Making?
June 20: From Chaos to Clarity: Harnessing SOP and Knowledge Base for Organizational Success
On-demand soon: How to build a business playbook
Featured Book:
Change Fatigue by Jenny Magic and Melissa Breker
Featured Tip:
I would love to start featuring tips from subscribers! Please reply or comment below.
Featured Job:
If you are looking to work at an Elite HubSpot Partner/Marketing Automation Agency and lead their Client/Agency Services Department, reply here and I’ll forward you the message a recruiter sent.
Self-Promotion of the Week:
Free template! I’ve made the pre-work for my documentation course available here, to help you start thinking about how to prioritize where to start documenting your business processes.
2-week documentation course: Next live cohort starts next week!
I hope to have it up and running on the jenbergren . com domain later this week. I’m excited to have a website that ties all my efforts together in one place, one that more clearly explains what I’ve been doing and what I have planned for the rest of the year!
My fav tip of the week was Cassie Young's take on setting expectations and over communicating. This reinforced my current work with one of my clients, thanks for the share!